33 replies to this topic

[n2gzs]

I'm running Creator Business v10.3.52.15. Using Windows 7 on a 64 bit machine with an Intel Xeon X5650@2.67 Ghz.
Roxio is telling there is no device detected. I looked at some of the previous questions, and I downloaded and installed the pxengine4_18_16a. After the reboot there's still no drive detected. The drive I have is an HP DVD RW AD-7251H5.
Can you help me get her running?

Thanks.

Edited by n2gzs, 06 June 2011 - 05:01 AM.

[sknis]

n2gzs, on 06 June 2011 - 05:00 AM, said:

I'm running Creator Business v10.3.52.15. Using Windows 7 on a 64 bit machine with an Intel Xeon X5650@2.67 Ghz.
Roxio is telling there is no device detected. I looked at some of the previous questions, and I downloaded and installed the pxengine4_18_16a. After the reboot there's still no drive detected. The drive I have is an HP DVD RW AD-7251H5.
Can you help me get her running?

Thanks.

Does Windows see the device?  f not, uninstall it  and reboot.  Windows should reinstall it.   If Windows doesn't see it, then Roxio can't either.

Also Google for that drive; you will find a lot of issues related to it not being found.  Contact HP for help;

Edited by sknis, 06 June 2011 - 05:09 AM.

[n2gzs]

sknis, on 06 June 2011 - 05:06 AM, said:

Does Windows see the device?  f not, uninstall it  and reboot.  Windows should reinstall it.   If Windows doesn't see it, then Roxio can't either.

Also Google for that drive; you will find a lot of issues related to it not being found.  Contact HP for help;

Yes Windows sees the device. I have been able to burn CD's using Windows explorer.

[Jim_Hardin]

The 10.x.xxx products have nothing in common with Creator 2010, hence the reason to move it here

If you go under Tools in the Home App and look under Disc Info, what does it say about your drive?



And we will need to know WHAT you are trying to burn to it???

[n2gzs]

Jim_Hardin, on 06 June 2011 - 06:09 AM, said:

The 10.x.xxx products have nothing in common with Creator 2010, hence the reason to move it here

If you go under Tools in the Home App and look under Disc Info, what does it say about your drive?

Home - Tools.JPG

And we will need to know WHAT you are trying to burn to it???

It simply says no drive detected. I was trying to burn PowerPoint presentations, mpg's and wmv's to it.

[cdanteek]

n2gzs, on 06 June 2011 - 05:13 AM, said:

Yes Windows sees the device. I have been able to burn CD's using Windows explorer.

Make a Folder in the root of C Drive name it Fix.

Download the pxengine4_18_16a to the Fix folder and extract it, free utility's in my signature #16.

Bring up the 'Run' command http://windows.micro...the-Run-command

Or hold the + then the R and then the windows key..

Copy and paste this command into the Run box and click OK.

c:\fix\pxengine4_18_16a /pxhelponvista





When you click OK in the Run Command this should show, click next then finish..





Reboot the PC and see if Roxio can see your drives...

[n2gzs]

Thanks cdanteek. That worked. I had already downloaded and run it, but I must have missed a step, because it didn't work before. Thanks again!!

[cdanteek]

n2gzs, on 06 June 2011 - 06:55 AM, said:

Thanks cdanteek. That worked. I had already downloaded and run it, but I must have missed a step, because it didn't work before. Thanks again!!

You have to run it this way using the Vista switch.

I'm glad it worked for you..

[Jim_Hardin]

Thanks cd!

I know you and Brendon had a good handle on this so there was no point in me reinventing the wheel  

[msmofet60]

I am running vista and am having the same problem. No Drive Detected. Can I use the same fix?

cdanteek, on 06 June 2011 - 06:25 AM, said:

Make a Folder in the root of C Drive name it Fix.

Download the pxengine4_18_16a to the Fix folder and extract it, free utility's in my signature #16.

Bring up the 'Run' command http://windows.micro...the-Run-command

Or hold the + then the R and then the windows key..

Copy and paste this command into the Run box and click OK.

c:\fix\pxengine4_18_16a /pxhelponvista

Fix1.jpg

fix2.jpg

When you click OK in the Run Command this should show, click next then finish..

px1.jpg

px2.jpg

Reboot the PC and see if Roxio can see your drives...

[cdanteek]

msmofet60, on 02 July 2011 - 10:30 AM, said:

I am running vista and am having the same problem. No Drive Detected. Can I use the same fix?

Yes you can and tell us if it works for you please.

[msmofet60]

cdanteek, on 02 July 2011 - 10:34 AM, said:

Yes you can and tell us if it works for you please.

Thank you. I feel stupid but can you just walk me through it please.

Is this the folder where I create the FIX folder?


Where do I Download the pxengine4_18_16a? And which link do I use in your sig #16?

Attached Images

• 

Edited by msmofet60, 02 July 2011 - 10:43 AM.

[cdanteek]

msmofet60, on 02 July 2011 - 10:41 AM, said:

Thank you. I feel stupid but can you just walk me through it please.

Is this the folder where I create the FIX folder?


Where do I Download the pxengine4_18_16a? And which link do I use in your sig #16?

I can't make it any clearer than post # 6 can I, with pictures?

[msmofet60]

cdanteek, on 02 July 2011 - 10:47 AM, said:

I can't make it any clearer than post # 6 can I, with pictures?

Ok you are running windows 7 so it says computer>W7 OS right? I am running vista so is that the proper place for me to create the FIX folder? And where do I download the pxengine4_18_16a file? I just googled it and clicked a link and got that dopey virus thing "Windows Security ...." I am running malwarebytes at the moment. PLease help

#16 is just an extractor where do I get the compressed file for the pxengine4_18_16a?

Edited by msmofet60, 02 July 2011 - 11:02 AM.

[cdanteek]

msmofet60, on 02 July 2011 - 11:00 AM, said:

Ok you are running windows 7 so it says computer>W7 OS right? I am running vista so is that the proper place for me to create the FIX folder? And where do I download the pxengine4_18_16a file? I just googled it and clicked a link and got that dopey virus thing "Windows Security ...." I am running malwarebytes at the moment. PLease help

#16 is just an extractor where do I get the compressed file for the pxengine4_18_16a?

Yes make the folder in Vista OS C Drive...

Download the pxengine4_18_16a file,  http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=

Shut your antivirus and malwarebytes off. Do you think Roxio is going to give you a visus?

[msmofet60]

cdanteek, on 02 July 2011 - 11:42 AM, said:

Yes make the folder in Vista OS C Drive...

Download the pxengine4_18_16a file,  http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=

Shut your antivirus and malwarebytes off. Do you think Roxio is going to give you a visus?

No I don't think roxio will give me a virus but that "think point" virus that comes up as a fake Microsoft security anti virus came up. IT IS a virus. http://www.google.co...nk point virus Earlier when I googled that file I clicked a link and it started. So I knew what to do from the last time it happened. My daughter got it on her puter once before.

Thank you for your help

[msmofet60]

It didn't work

[cdanteek]

msmofet60, on 02 July 2011 - 06:41 PM, said:

It didn't work

Sorry to hear that!

It has worked for everyone so far.

Please review, print out post #6 then ask a friend with more PC experience to have a go at it.

[BrianWr]

Didn't work for me either.

Using Window 7 64bit

Have reloaded Roxio Creator 2010 Pro. Loaded pxengine4_18_16a

No Lower or Upper filter problems.

Every other program in the world can see my drive had the same problem with Creator 2009.

Will not be getting 2011 unless Roxio sort out this problem

What realy confuses me is why it works for six months and then stops working.
This is identical to what happened with 2009

[gi7omy]

Brian

Overlooking that fact that you posted to EMC 10 (internal version number 10) forum instead of Creator 2010 (internal version number 12), if you had Creator 2009 installed on Windows 7, the chances are you haven't fully uninstalled that (it was NOT compatible with W7).

There are several things that can cause problems (the above being one).

Did you install with anti-virus turned off?
Do you run a registry cleaner?