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Copy And Convert Crashes When Selecting Movie


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#1 momof10

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Posted 29 June 2011 - 05:18 AM

Every time I try to select a movie from a dvd to convert, I get a message stating that the program has encountered an error and is closing.  I can get as far as "add movie" then select a video from the file, but when I click on the file and the Video Copy and Convert screen comes up, the error message pops up and there's no choice but to close the program.  I have checked and all of the updates have been downloaded and installed according to the Roxio updater.  Any ideas?

#2 cdanteek

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Posted 29 June 2011 - 05:22 AM

Quote

Every time I try to select a movie from a dvd to convert

Does it say and look like this before you try?

Protected Disc.jpg
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed    
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)    
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#3 jScottmSC

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Posted 22 July 2011 - 06:38 AM

I have this problem also...

Can not update DVD firmware because driver updates only work for Vista not Win 7

#4 Jim_Hardin

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Posted 22 July 2011 - 07:30 AM

View PostjScottmSC, on 22 July 2011 - 06:38 AM, said:

I have this problem also...

Can not update DVD firmware because driver updates only work for Vista not Win 7
You don't even have this software, you posted, HERE, that you have EMC 10 :huh:

Please post in the right area for your software ;)

Note EMC 10 is not compatible with Win7
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