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Roxio Vhs To Dvd


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#1 bigsid

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Posted 30 June 2011 - 11:01 AM

To keep things short , Please refer to my Ticket #1254891
If you read all the iformation in that reference,  it will explain itself.
The bottom line is that it would appear that Roxio Tech. Support reps are incapable of solving the problem.
I have not had any further respnse from Roxio Tech. Support since 6/21/11despite folow up requests for help through the above ticket number.
I am totally fed up with the way in which this problem had been handled, along with the total inability to commuicate with a "warm  body"
I have been a loyal supporter and promoter of Roxio since early Adaptec days but , at this point, I am seriously considering saying  good bye to Roxio/Sonic. It would appear they are getting "to big for their boots" as the saying goes and don't seem to care any more about servicing the regular customer
??????. May I live in hopes of positive help in solving the problem??? If this is not "pleading" I don't know what is. Do you really care and will this ever even get read???
Stewart Harrowing
<charlie22@dccnet.com>

#2 ogdens

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Posted 30 June 2011 - 12:08 PM

View Postbigsid, on 30 June 2011 - 11:01 AM, said:

To keep things short , Please refer to my Ticket #1254891
If you read all the iformation in that reference,  it will explain itself.
The bottom line is that it would appear that Roxio Tech. Support reps are incapable of solving the problem.
I have not had any further respnse from Roxio Tech. Support since 6/21/11despite folow up requests for help through the above ticket number.
I am totally fed up with the way in which this problem had been handled, along with the total inability to commuicate with a "warm  body"
I have been a loyal supporter and promoter of Roxio since early Adaptec days but , at this point, I am seriously considering saying  good bye to Roxio/Sonic. It would appear they are getting "to big for their boots" as the saying goes and don't seem to care any more about servicing the regular customer
??????. May I live in hopes of positive help in solving the problem??? If this is not "pleading" I don't know what is. Do you really care and will this ever even get read???
Stewart Harrowing
<charlie22@dccnet.com>

We are just fellow users on here, not Roxio, and we have no access to any tickets that you have running with support.

Before we can help you please clarify which  program of Roxio you have, you have posted on the Easy CD and DVD Creator 6 forum yet in the subject line you say "Roxio Vhs To Dvd      Complete lack of follow up communication".

Let us know the one you have. and we will go from there. Also give us as much detail as you can of your problem(s)

Both of the above programs have confusing version's:

Easy CD & DVD Creator 6  - http://forums.suppor...sion-confusion/

Easy Vhs To Dvd - http://forums.suppor...sion-do-i-have/

Edited by ogdens, 30 June 2011 - 12:50 PM.





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