1 reply to this topic

[arahman]

We are getting NO DRIVE DETECTED message in Roxio Creator DC 103 when try burn cdrw or dvdrw to burn and it is happening on multiple dell systems with on windows 7 and xp pro sp3.

The issue:
Roxio is unable to detect device, as illustrated below.

Steps taken thus far without success:
1.Updated systems BIOS
2.Updated device firmware.
3.sytem chipset
4. dell system diagnositc
5. windows fix it.
5. roxio engine fix
6.RiveFixEX_Installed from Roxio.
7. deleted the Upper and Lower buffer in system control set.


Any help will be greatly appreciated.

[sknis]

arahman, on 14 July 2011 - 05:53 AM, said:

We are getting NO DRIVE DETECTED message in Roxio Creator DC 103 when try burn cdrw or dvdrw to burn and it is happening on multiple dell systems with on windows 7 and xp pro sp3.

The issue:
Roxio is unable to detect device, as illustrated below.

Steps taken thus far without success:
1.Updated systems BIOS
2.Updated device firmware.
3.sytem chipset
4. dell system diagnositc
5. windows fix it.
5. roxio engine fix
6.RiveFixEX_Installed from Roxio.
7. deleted the Upper and Lower buffer in system control set.


Any help will be greatly appreciated.

Sorry, we are NOT sluffing you off.  Creator 10.3 is a customized  (cut down) version of an early Roxio program updated slightly for today's computers.  Unfortunately Dell specified the customizations and they are responsible for tech support.   Have you talked to them about it?  Don't let them tell you that Roxio provides support.  Read this.

For the XP version, read this.  It is not clear what it does and I'm not sure it will do anting with 10.3 since it might well have been fixed.   It would not be useful for W7.

In fact, are you sure that the version is  Roxio Creator DC 10.3  and not 10.3 DE?

Edited by sknis, 15 July 2011 - 02:29 AM.