22 replies to this topic

[ThierryLR]

In my netreprise we used 16computer all with roxio easy cd creator but sometime with different version. on two computer (one with a version of emc9 and one with emc10), the data on the CD are not in the right place compare to the source folder.

we already try different speed and different size of projet (from 5mo to 307mo) - we always have the same issue. see the enclosed image (source on the right - result on the left)

please note that on the two computer, the same "case" give the same error - file are not place randomely.



Thierry

Attached Images

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Edited by ogdens, 03 August 2011 - 03:32 PM.

[cdanteek]

ThierryLR, on 28 July 2011 - 08:33 AM, said:

In my netreprise we used 16computer all with roxio easy cd creator but sometime with different version. on two computer (one with a version of emc9 and one with emc10), the data on the CD are not in the right place compare to the source folder.

we already try different speed and different size of projet (from 5mo to 307mo) - we always have the same issue. see the enclosed image (source on the right - result on the left)

please note that on the two computer, the same "case" give the same error - file are not place randomely.



Thierry

I take it English isn't your native language?

Do your best below so someone can help you.

Quote

The Roxio Community is a great place to get tips and solutions on Roxio products and software. However, we depend on you to give us accurate information to address your issue as quickly as possible. The more information we have out of the gate, the better we can return an answer that will get you having fun and making great projects.

Here are some general guidelines that you can put into your first post. This is in "form" format so all you have to do is copy and paste it into your post and fill in the questions. If a question doesn't apply, just put "n/a".

Tell us what happened

The more data you give us, the better. The Community's ability to resolve your issue is dependent on being able to understand not just an error code, but what contributed to your project.

    * Error code or issue:
    * What kind of project were you working on:
    * What kinds of files were you using and where did you get them?
    * Did you complete your project or did it stop at a certain point in the process?
    * Have you ever successfully completed the task that you are contacting us about?
    * Did you make any changes to your computer recently? (new applications, updates, etc) If so, what?




Tell us about your computer

Your computer specifications have a huge impact on software performance and functionality.

    * Operating System (including service packs):
    * Make:
    * Model:
    * Video card
    * Processor speed:
    * RAM:
    * Free hard drive space:
    * I last did an operating system update on:



This information will help our community members reduce the amount of followup questions and speedup troubleshooting.

Thanks,

Jon
Roxio Support

http://forums.suppor...oxio-community/

[ThierryLR]

cdanteek, on 28 July 2011 - 08:51 AM, said:

I take it English isn't your native language?

Do your best below so someone can help you.




http://forums.suppor...oxio-community/

No obviously, it'isnt. My native language is the other official language of olympic game, united nation and stuff like this. And, As I'm a bit upset with this issue, i wrote a bit quickly and made lot of mistakes.

To reply to your question :

* Error code or issue: No error code (the wirting test was also performed)
* What kind of project were you working on: burning data from a single place on a network (but same issue on local)
* What kinds of files were you using and where did you get them? PDF, i made them
* Did you complete your project or did it stop at a certain point in the process? it completed
* Have you ever successfully completed the task that you are contacting us about?do not understand the question
* Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? NO, but these computer have a differnte version of roxio than the 14 others

* Operating System (including service packs): XP SP3
* Make: HP Compaq
* Model: ?
* Video card ?
* Processor speed: core 2duo e8400 @3.00 Ghz
* RAM: 2.0G
* Free hard drive space: 26.5 G
* I last did an operating system update on: no update

Hope may help

Merci par avance

Thierry

[ogdens]

ThierryLR, on 28 July 2011 - 09:11 AM, said:

No obviously, it'isnt. My native language is the other official language of olympic game, united nation and stuff like this. And, As I'm a bit upset with this issue, i wrote a bit quickly and made lot of mistakes.

To reply to your question :

* Error code or issue: No error code (the wirting test was also performed)
* What kind of project were you working on: burning data from a single place on a network (but same issue on local)
* What kinds of files were you using and where did you get them? PDF, i made them
* Did you complete your project or did it stop at a certain point in the process? it completed
* Have you ever successfully completed the task that you are contacting us about?do not understand the question
* Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? NO, but these computer have a differnte version of roxio than the 14 others

* Operating System (including service packs): XP SP3
* Make: HP Compaq
* Model: ?
* Video card ?
* Processor speed: core 2duo e8400 @3.00 Ghz
* RAM: 2.0G
* Free hard drive space: 26.5 G
* I last did an operating system update on: no update

Hope may help

Merci par avance

Thierry

Did you try using the built in burning capabilities of XP.

If you don't know how.....click on Start then Help and Support and type in,   burn a CD and follow the directions.

[ThierryLR]

ogdens, on 28 July 2011 - 10:36 AM, said:

Did you try using the built in burning capabilities of XP.

If you don't know how.....click on Start then Help and Support and type in,   burn a CD and follow the directions.

This funcrion is disabled on our computers

[gi7omy]

Is Internet Explorer 7 installed? That does cause problems with older Roxio applications

[ThierryLR]

gi7omy, on 01 August 2011 - 03:31 AM, said:

Is Internet Explorer 7 installed? That does cause problems with older Roxio applications

yes it is - but it's also on the 14 others that do not encounter any issue.

I forwarded the issue to the support, their response is that they do not support these version of easey CD crator. it does not matter, at the next sofwtare review, we will change for an another software vendor, one which is able to do support. after my 14 computer i think that the 400 other computers of the company will follow.

Ook, said the librarian

Edited by ThierryLR, 01 August 2011 - 04:20 AM.

[ogdens]

Where were the Roxio version,s purchased.....Roxio or they came pre-installed on the computer's?.

Does this only happen when you use PDF files?.

What application in the suite are you using to do this?. (Creator Classic, Drag to Disc)



FYI:
We are just fellow users on here, so threatening to change from Roxio has no  impact on us.....however, Roxio has a Volume Licensing group which may be of interest to your organization
they can be reached here  http://www.roxio.com/enu/company/vlp/default.html

[ThierryLR]

ogdens, on 01 August 2011 - 06:17 AM, said:

Where were the Roxio version,s purchased.....Roxio or they came pre-installed on the computer's?.

Does this only happen when you use PDF files?.

What application in the suite are you using to do this?. (Creator Classic, Drag to Disc)



FYI:
We are just fellow users on here, so threatening to change from Roxio has no  impact on us.....however, Roxio has a Volume Licensing group which may be of interest to your organization
they can be reached here  http://www.roxio.com/enu/company/vlp/default.html

I do not know - the software is installed on all computer by default. looks to be installed by IT, as we have the same software indepedantly of the brand !

I do not try with something else than folder/pdf/xml file

I used the creator classic, not the drag to disc.

FYI : i know, but as the only response of support is "too old, we close the case", i expressed here my frustration. we do not dare of the price, the first criterium is "it must work" because we can't risk lot of money with a software that do not do the job it should do. What i said is that if i don't find a solution, an incident report will be written and at the next quality review, it will be disqualified for an other software. then, we look at the price.

[myguggi]

ThierryLR, on 01 August 2011 - 06:32 AM, said:

I do not know - the software is installed on all computer by default. looks to be installed by IT, as we have the same software indepedantly of the brand !

I do not try with something else than folder/pdf/xml file

I used the creator classic, not the drag to disc.

FYI : i know, but as the only response of support is "too old, we close the case", i expressed here my frustration. we do not dare of the price, the first criterium is "it must work" because we can't risk lot of money with a software that do not do the job it should do. What i said is that if i don't find a solution, an incident report will be written and at the next quality review, it will be disqualified for an other software. then, we look at the price.

in your first post you showed images from the folders on the burned discs.
Could you show what the source folders looks like?

[ThierryLR]

myguggi, on 01 August 2011 - 07:00 AM, said:

in your first post you showed images from the folders on the burned discs.
Could you show what the source folders looks like?

in my first post, the image shows source (network) and result (the CD) - i made a mistake : it's source on the left / CD on the right.

[sknis]

ThierryLR, on 01 August 2011 - 08:01 AM, said:

in my first post, the image shows source (network) and result (the CD) - i made a mistake : it's source on the left / CD on the right.

What is in the folders on the right?

[ThierryLR]

sknis, on 01 August 2011 - 08:27 AM, said:

What is in the folders on the right?

pdf files

Edited by ThierryLR, 01 August 2011 - 08:29 AM.

[sknis]

ThierryLR, on 01 August 2011 - 08:28 AM, said:

pdf files

I assume that the pdf files are not the same ones that are in the folder on the left but  in a renamed folder..

It is difficult to understand whay the two pdf files and the two folders transerred from the left to the right without a problem but the folders on the left did not do so also.

[myguggi]

ThierryLR, on 01 August 2011 - 08:28 AM, said:

pdf files

Does every folder on the source side (the left in the image) contain some files or are some folders empty?

Why are the 4 "identical" folders on the final disc?

[ogdens]

Did this work ok last week or just start happening?.

[ThierryLR]

the source does not containes empty folders. all folders contains one or more PDF files.

there's 4 identical folders because, in the source the folder is repeat 4 times (but in other parent folder than the one showed).

please not that this time the error is on these folders but other time is on other place. But each time the error is the reptition in one place of a folder structure repeated in different places of the "tree" (i do not know the good word in english).

There is months that this happens on some computer.

"I assume that the pdf files are not the same ones that are in the folder on the left but in a renamed folder.." - files are the same exception of those that have not been moved.

[myguggi]

ThierryLR, on 02 August 2011 - 12:16 AM, said:

the source does not containes empty folders. all folders contains one or more PDF files.

there's 4 identical folders because, in the source the folder is repeat 4 times (but in other parent folder than the one showed).

please not that this time the error is on these folders but other time is on other place. But each time the error is the reptition in one place of a folder structure repeated in different places of the "tree" (i do not know the good word in english).

There is months that this happens on some computer.

"I assume that the pdf files are not the same ones that are in the folder on the left but in a renamed folder.." - files are the same exception of those that have not been moved.

I am sorry but I do not understand how you can create 4 folders on the disc with the same name. It doesn't matter what the source parent folder is, I get an error message when I try to duplicate you problem.

Is there some way you can show the source folder structure?

Edited by myguggi, 03 August 2011 - 07:17 AM.

[ThierryLR]

myguggi, on 02 August 2011 - 11:31 AM, said:

I am sorry but I do not understand how you can create 4 folders on the disc with the same name. It doesn't matter what the source parent folder is, I can an error message when I try to duplicate you problem.

Is there some way you can show the source folder structure?

In fact, i don't understand too, because it's not me but easy CD creator who did it !

please see beelow a screenshot of the structure. as you can see, there is 6 different folders (purple rectangle). inside, you have always the same structure, with files which have the same name.

Attached Images

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[ogdens]

Can we assume this worked ok at one time, it just all of a sudden started happening.