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Error 1320 When Installing Roxio Content 2012


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#1 elawrie

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Posted 30 August 2011 - 11:13 PM

When installing Roxio Content for the new EMC 2012, I get the error message "Error 1320. The specified path is too long, c:\Users\Eric\Documents\My Music\Triple Scoop Music."

Grateful if someone can help...

Regards, Eric Lawrie

#2 Martin Dekker

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Posted 30 August 2011 - 11:29 PM

View Postelawrie, on 30 August 2011 - 11:13 PM, said:

When installing Roxio Content for the new EMC 2012, I get the error message "Error 1320. The specified path is too long, c:\Users\Eric\Documents\My Music\Triple Scoop Music."

Grateful if someone can help...

Regards, Eric Lawrie
Do you have a Sony Vaio running Windows Vista by any chance? It seems to be happening with other apps as well when installing on that combination (at least I found a few instances when googling around).

Martin

Edited by Martin Dekker, 30 August 2011 - 11:30 PM.

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#3 elawrie

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Posted 30 August 2011 - 11:37 PM

View PostMartin Dekker, on 30 August 2011 - 11:29 PM, said:

Do you have a Sony Vaio running Windows Vista by any chance? It seems to be happening with other apps as well when installing on that combination (at least I found a few instances when googling around).

Martin

Thanks for your reply... I am using a desktop running Windows 7...

#4 elawrie

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Posted 31 August 2011 - 12:36 AM

Just resolved the problem...

Click on folder My Music > right click > Restore Defaults

What a pain... means my My Music folder has to  always be on the default C drive and not on another drive...

Edited by elawrie, 31 August 2011 - 02:41 AM.


#5 Martin Dekker

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Posted 31 August 2011 - 01:53 AM

View Postelawrie, on 31 August 2011 - 12:36 AM, said:

Just resolved the problem...

Click on folder My Music > right click > Restore Defaults

What  pain... means my My Music folder has to be on the default C drive and not on another drive...
Good to know :)
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13" MacBook Air 2013, Core i7 4650U, 8Gb RAM, 512Gb PCIE SSD, OS X 10.9 Mavericks (Windows 8.1 via Parallels 9)

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#6 cdanteek

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Posted 31 August 2011 - 11:35 AM

View Postelawrie, on 31 August 2011 - 12:36 AM, said:

Just resolved the problem...

Click on folder My Music > right click > Restore Defaults

What a pain... means my My Music folder has to  always be on the default C drive and not on another drive...


The path you posted never was on another drive!

"c:\Users\Eric\Documents\My Music\Triple Scoop Music."
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#7 Martin Dekker

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Posted 31 August 2011 - 11:42 AM

View Postcdanteek, on 31 August 2011 - 11:35 AM, said:

The path you posted never was on another drive!

"c:\Users\Eric\Documents\My Music\Triple Scoop Music."
The installer was probably trying to install it on C: while his Music map was on drive D: or something like that. But... I'm just guessing here  :lol:
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#8 Sonic Boom

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Posted 08 September 2011 - 12:24 PM

There's a bug in the installer for the Triple Scoop stuff. The "My Music" folder has to be mapped to the default location (Win7) "C:\Users\<username>\Music" or else you'll get an installation rollback. Right now I suggest using "Restore Defaults" and use the library feature adding an additional library location. Can also try remapping after installation also.

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#9 Sonic Boom

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Posted 08 September 2011 - 03:48 PM

OK, found the problem. Still a bug in the installer but you can workaround it without having to remap anything.
When you move the location of My Music it deletes the folder below which the installer is looking for.

Steps for workaround:
1. Create folder C:\Users\<user_account_you_installed>\Music
2. Install normally

You'll see a link in the Start Menu called "Triple Scoop Music" after installation. These are the new mp3s for video soundtracks.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#10 Jolter

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Posted 13 September 2011 - 06:05 PM

Hi,
I think I am getting a similar (but different error). I found the following error in my log files:

Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.

I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos

Those solutions didn't work for me. Any other suggestions ?

I have attached my log files. Thanks for any insight.

#11 Sonic Boom

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Posted 14 September 2011 - 10:29 AM

That should have worked. Audio and Video folders both need to be there. Check that the SYSTEM account has full permissions to write to it.



View PostJolter, on 13 September 2011 - 06:05 PM, said:

Hi,
I think I am getting a similar (but different error). I found the following error in my log files:

Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.

I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos

Those solutions didn't work for me. Any other suggestions ?

I have attached my log files. Thanks for any insight.

Attached Files


Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#12 Jolter

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Posted 14 September 2011 - 02:51 PM

My SYSTEM account did have the full permissions, so, that was not the problem.

I had submitted a ticket on this to the help desk. Their sixth suggestion to me was to try
creating a new administrator account and install the product from that new account. I tried
it and that did work. I don't understand why that worked, but, I'll take it.

Thanks for your help....




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