When installing Roxio Content for the new EMC 2012, I get the error message "Error 1320. The specified path is too long, c:\Users\Eric\Documents\My Music\Triple Scoop Music."
Grateful if someone can help...
Regards, Eric Lawrie
3
Error 1320 When Installing Roxio Content 2012
Started by
elawrie
, Aug 30 2011 11:13 PM
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11 replies to this topic
#2
Martin Dekker
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Posted 30 August 2011 - 11:29 PM
elawrie, on 30 August 2011 - 11:13 PM, said:
When installing Roxio Content for the new EMC 2012, I get the error message "Error 1320. The specified path is too long, c:\Users\Eric\Documents\My Music\Triple Scoop Music."
Grateful if someone can help...
Regards, Eric Lawrie
Grateful if someone can help...
Regards, Eric Lawrie
Martin
Edited by Martin Dekker, 30 August 2011 - 11:30 PM.
Main Desktop:
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
#3
elawrie
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Posted 30 August 2011 - 11:37 PM
Martin Dekker, on 30 August 2011 - 11:29 PM, said:
Do you have a Sony Vaio running Windows Vista by any chance? It seems to be happening with other apps as well when installing on that combination (at least I found a few instances when googling around).
Martin
Martin
Thanks for your reply... I am using a desktop running Windows 7...
#4
elawrie
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Posted 31 August 2011 - 12:36 AM
Just resolved the problem...
Click on folder My Music > right click > Restore Defaults
What a pain... means my My Music folder has to always be on the default C drive and not on another drive...
Click on folder My Music > right click > Restore Defaults
What a pain... means my My Music folder has to always be on the default C drive and not on another drive...
Edited by elawrie, 31 August 2011 - 02:41 AM.
#5
Martin Dekker
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Posted 31 August 2011 - 01:53 AM
elawrie, on 31 August 2011 - 12:36 AM, said:
Just resolved the problem...
Click on folder My Music > right click > Restore Defaults
What pain... means my My Music folder has to be on the default C drive and not on another drive...
Click on folder My Music > right click > Restore Defaults
What pain... means my My Music folder has to be on the default C drive and not on another drive...
Main Desktop:
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
#6
cdanteek
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Posted 31 August 2011 - 11:35 AM
elawrie, on 31 August 2011 - 12:36 AM, said:
Just resolved the problem...
Click on folder My Music > right click > Restore Defaults
What a pain... means my My Music folder has to always be on the default C drive and not on another drive...
Click on folder My Music > right click > Restore Defaults
What a pain... means my My Music folder has to always be on the default C drive and not on another drive...
The path you posted never was on another drive!
"c:\Users\Eric\Documents\My Music\Triple Scoop Music."
cd
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5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here
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11.Click here Complete Uninstall of Creator 2011 & Creator 2012
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My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
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#7
Martin Dekker
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Posted 31 August 2011 - 11:42 AM
cdanteek, on 31 August 2011 - 11:35 AM, said:
The path you posted never was on another drive!
"c:\Users\Eric\Documents\My Music\Triple Scoop Music."
"c:\Users\Eric\Documents\My Music\Triple Scoop Music."
Main Desktop:
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
C2Q8300, 4Gb DDR3 RAM, nVidia GT220 1Gb, 120Gb SSD OCZ Vertex 2 [BEST UPGRADE EVER, HIGHLY RECOMMENDED!] + 2Tb SATA300 5200-7200rpm, High Definition audio ALC 888S chipset, Windows 7 Ultimate SP1 64bit (Dutch), Creator 2011 SP1 (ESD retail, Dutch)
Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
#8
Sonic Boom
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Posted 08 September 2011 - 12:24 PM
There's a bug in the installer for the Triple Scoop stuff. The "My Music" folder has to be mapped to the default location (Win7) "C:\Users\<username>\Music" or else you'll get an installation rollback. Right now I suggest using "Restore Defaults" and use the library feature adding an additional library location. Can also try remapping after installation also.
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ROXIO, a division of Sonic Solutions
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#9
Sonic Boom
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Posted 08 September 2011 - 03:48 PM
OK, found the problem. Still a bug in the installer but you can workaround it without having to remap anything.
When you move the location of My Music it deletes the folder below which the installer is looking for.
Steps for workaround:
1. Create folder C:\Users\<user_account_you_installed>\Music
2. Install normally
You'll see a link in the Start Menu called "Triple Scoop Music" after installation. These are the new mp3s for video soundtracks.
When you move the location of My Music it deletes the folder below which the installer is looking for.
Steps for workaround:
1. Create folder C:\Users\<user_account_you_installed>\Music
2. Install normally
You'll see a link in the Start Menu called "Triple Scoop Music" after installation. These are the new mp3s for video soundtracks.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#10
Jolter
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Posted 13 September 2011 - 06:05 PM
Hi,
I think I am getting a similar (but different error). I found the following error in my log files:
Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.
I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos
Those solutions didn't work for me. Any other suggestions ?
I have attached my log files. Thanks for any insight.
I think I am getting a similar (but different error). I found the following error in my log files:
Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.
I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos
Those solutions didn't work for me. Any other suggestions ?
I have attached my log files. Thanks for any insight.
#11
Sonic Boom
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Posted 14 September 2011 - 10:29 AM
That should have worked. Audio and Video folders both need to be there. Check that the SYSTEM account has full permissions to write to it.
Jolter, on 13 September 2011 - 06:05 PM, said:
Hi,
I think I am getting a similar (but different error). I found the following error in my log files:
Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.
I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos
Those solutions didn't work for me. Any other suggestions ?
I have attached my log files. Thanks for any insight.
I think I am getting a similar (but different error). I found the following error in my log files:
Product: Roxio Creator 2012 -- Error 1320.The specified path is too long C:\Users\Joe Devine\Documents\My Videos\Roxio 3D Samples.
I tried the solutions recommended above, but, on my My Videos folder:
- Did a "Restore Defaults" on the My Videos folder
- Made sure there was a folder called C:\Users\Joe Devine\Videos
Those solutions didn't work for me. Any other suggestions ?
I have attached my log files. Thanks for any insight.
Attached Files
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screenshot.jpg 177.23K
1 downloads
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#12
Jolter
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Posted 14 September 2011 - 02:51 PM
My SYSTEM account did have the full permissions, so, that was not the problem.
I had submitted a ticket on this to the help desk. Their sixth suggestion to me was to try
creating a new administrator account and install the product from that new account. I tried
it and that did work. I don't understand why that worked, but, I'll take it.
Thanks for your help....
I had submitted a ticket on this to the help desk. Their sixth suggestion to me was to try
creating a new administrator account and install the product from that new account. I tried
it and that did work. I don't understand why that worked, but, I'll take it.
Thanks for your help....
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