22 replies to this topic

[tkiphardt]

Just downloaded the program and am getting the Critical registry how does one correct this?

Edited by tkiphardt, 01 September 2011 - 02:56 PM.

[tkiphardt]

What do I need to do.  Loaded the program earlier and in Moviewave after editing the program would crash and disappear.  So I uninstalled everything and reinstalled and now the Registry key error.

[Brendon]

Enhance your calm, Citizen.

Just saying "getting the Critical registry" doesn't actually tell anyone very much.

Please tell us:
-what your computer specs are
-what your Operating System is
-which version of Creator 2012 you have
-which application in the suite you're using when you get this error [application name, or menu choice to get there]
-exactly what you're doing when this error shows
-exactly what the error message is [a screen dump would be very useful]
-any other info you think might help other users to work on your problem.

Thanks,
Brendon

[Sonic Boom]

Have you tried the repair option from Add/Remove Programs?

[Sonic Boom]

If Repair doesn't work try this.

1. Download and extract sltrace.exe
2. Launch sltrace.exe and then launch application with failing message
3. Save to log file and send me the trace (I will PM you email address)

[atindal]

Sonic Boom, on 07 September 2011 - 10:11 AM, said:

If Repair doesn't work try this.

1. Download and extract sltrace.exe
2. Launch sltrace.exe and then launch application with failing message
3. Save to log file and send me the trace (I will PM you email address)

I AM HAVING THE SAME ISSUE. DID YOU FIND A SOLUTION?

[gi7omy]

atindal, on 08 September 2011 - 07:31 AM, said:

I AM HAVING THE SAME ISSUE. DID YOU FIND A SOLUTION?

send a pm to Sonic Boom (and please don't use all upper-case - it's the online equivalent of shouting)

Edited by gi7omy, 08 September 2011 - 07:52 AM.

[Jim_Hardin]

Opps!

Looks like this:

 Critical registry keys missing.jpg   30.7K   26 downloads

I'll try the Repair Proceedures that Du recommended in Post #4 & #5... let you know

[Sonic Boom]

Reproducible steps?

Jim_Hardin, on 08 September 2011 - 03:24 PM, said:

Opps!

Looks like this:

Critical registry keys missing.jpg

I'll try the Repair Proceedures that Du recommended in Post #4 & #5... let you know

[Jim_Hardin]

No Repair made no improvement

[Brendon]

Can you reproduce the steps that produce the error, Jim?

[Jim_Hardin]

Yes - insert disc, run Setup

I have 2012 installed on 4 PC's and only the one has failed. I was suprised too!!!

I am working with Du, he said he know How it fails but not Why

[Sonic Boom]

The problem is your registry is missing these keys (Pro version).

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F53529E7-07B1-409A-ACE0-3910D2338D12}]
InstallDateTime
RefCount
UsedBy

Looking at the log file it shows that EMC_13X was already installed on your machine. Most likely it didn't get cleaned up on the uninstall

Action VerifyActions.EMC_13X.CurrentVersion return code: 0, reason: The same package is currently installed
Product EMC_13X is present but not reference counted; More Checking

Was this a clean install or over then top of a Beta or previous version?

[Jim_Hardin]

Sonic Boom, on 09 September 2011 - 07:56 AM, said:

The problem is your registry is missing these keys (Pro version).

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F53529E7-07B1-409A-ACE0-3910D2338D12}]
InstallDateTime
RefCount
UsedBy

Looking at the log file it shows that EMC_13X was already installed on your machine. Most likely it didn't get cleaned up on the uninstall

Action VerifyActions.EMC_13X.CurrentVersion return code: 0, reason: The same package is currently installed
Product EMC_13X is present but not reference counted; More Checking

Was this a clean install or over then top of a Beta or previous version?

No it had never been installed on that HDD - the drive was formatted and partitioned just for this.

The second partition contains XP and 2012 installed there OK

[Sonic Boom]

Try running the reg file attached to add the keys to registry.

Attached Files

•  RegFix_C2012PRO.zip   997bytes   124 downloads

[Sonic Boom]

Another alternative suggestion is running commandline

setup.exe CleanSystem=1 (case-sensitive)

This attempts to cleanup files and registry in preparation for an install.

[Jim_Hardin]

Sonic Boom, on 09 September 2011 - 08:45 AM, said:

Try running the reg file attached to add the keys to registry.

Problems  

 Image12.jpg   43.15K   25 downloads

I'll try Plan B

Update: No Go, however I ran as a Repair...

I am going to run the command line and choose Uninstall.

Then after rebooting, try the command line Install.

Let you know

Edited by Jim_Hardin, 09 September 2011 - 09:17 AM.

[Sonic Boom]

Jim_Hardin, on 09 September 2011 - 08:52 AM, said:

Problems  

Image12.jpg

I'll try Plan B

Try it again. I rezipped using Win7 tool.

Attached Files

•  RegFix_C2012PRO.zip   997bytes   106 downloads

[Jim_Hardin]

Bingo!!!

I was not able to try the new zip (RegFix_C2012PRO.zip) BUT was able to get it running with the command line.

I ran it to first Uninstall.

Then rebooted and ran it again to Install...

I believe I may have a clone of that drive   If I do I will try the RegFix Zip

[Jim_Hardin]

I had a clone HDD of my original setup and attached that today.

It produced the same Critical Regestry Key error when attempting to launch VideoWave and other applications.

I closed the Suite and applied the RegFix and 'poof' it worked!!!!

Du: Will these RegFix be avaliable on the site for both the 2012 Pro as well as the 2012 versions???

They are a lot easier to use than the Command Line fix