8 replies to this topic

[robswad]

Hi Wise Ones
I had a sick machine (there was a problem with MSVCR71.dll) which I fixed by running a restore/repair using acer/xp disc - since then Creator 2009 will install but gives me a problem message when I try to open it (message gives no problem codes).
So, I used the creator 2009 uninstall programme (linked from forum pages) after disabling start-ups and rebooting, then used the instructions on the complete uninstall guide (from forum pages) then I uninstalled the netframework (using dotnetfix) and re-installed netframework from the links on the microsoft dotnetfix page http://answers.micro...93030908  doing copious reboots and re-ainstalled creator 2009 (pesky netframework installing from the disc although a newer version is on the machine via the dotnetfix download page) and then I got a Programme install interrupted message so I followed the instructions from the forum paes and un-installed netframework 3.5, rebooted ran the creator clean-up tool etc etc and after another round of re-boots installed creator again, this time, there were no interruptions and the wizard finished "ok" but the same "problem" message arrived when I tried to start Creator 2009 again from the icon (but no problem code). I then went back and repeated the whole thing, but this time I copied Creator 2009 to the hard drive and when re-installing, did it from there. Same result. After all that, I gave up, re-enabled the start-ups and turned my anti-virus back on. Microsoft updates are up to date.
Any ideas, wise ones ?
My system details are as follows -
Operating System
MS Windows XP Media Center Edition Professional 32-bit SP3
CPU
Intel Core Duo T2300E  @ 1.66GHz 64 °C
Yonah 65nm Technology
RAM
2.00 GB Dual-Channel DDR2 @ 266MHz (4-4-4-12)
Motherboard
Acer W945GT (Socket 479) 40 °C
Graphics
SAMSUNG (1920x1080@75Hz)
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Hard Drives
244GB Western Digital WDC WD2500JS-22NCB1 (SATA) 52 °C
Optical Drives
TSSTcorp CDDVDW SE-S084F USB Device
MATSHITA DVD-RAM UJ-845S
Audio
Realtek High Definition Audio

Operating System
MS Windows XP Media Center Edition Professional 32-bit SP3
Installation Date: 23 August 2008, 12:59
Serial Number:
Windows Security Center
Firewall Enabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every day
Schedule Time 3 am
Antivirus
Antivirus Enabled
Company Name Microsoft
Display Name Microsoft Security Essentials
Product Version 2.1.1116.0
Environment Variables
USERPROFILE C:\Documents and Settings\ROBIN
SystemRoot C:\WINDOWS
User Variables
Machine Variables
Process List
TimeZone
TimeZone GMT
TimeZone GMT 0 Hours
Language English
Country United Kingdom
Currency £
Date Format dd/MM/yyyy
Time Format HH:mm:ss
Power Profile
Active power scheme Aspire iDea
Hibernation Enabled

[sknis]

You said

" had a sick machine (there was a problem with MSVCR71.dll) which I fixed by running a restore/repair using acer/xp disc - since then Creator 2009 will install but gives me a problem message when I try to open it (message gives no problem codes)."

Did I miss what the problem message was?  I understand that there was no problem code.

[robswad]

Hi Sknis

The message was " has encountered a problem and needs to close" - no indication of what the problem was nor a problem code, simply that Creator 2009 had "encountered a problem" and needed to close.

Trouble with Creator 2009 is that there is no troubleshooter ...

Thanks

[sknis]

robswad, on 09 September 2011 - 04:28 AM, said:

Hi Sknis

The message was " has encountered a problem and needs to close" - no indication of what the problem was nor a problem code, simply that Creator 2009 had "encountered a problem" and needed to close.

Trouble with Creator 2009 is that there is no troubleshooter ...

Thanks

Have you installed the SP4 for Creator 2009? Read this.   The link go to SP4 but that also includes everythign in the rpevious service packs.

Edited by sknis, 09 September 2011 - 04:35 AM.

[robswad]

sknis, on 09 September 2011 - 04:34 AM, said:

Have you installed the SP4 for Creator 2009? Read this.   The link go to SP4 but that also includes everythign in the rpevious service packs.

I tried to install SP4 but after extracting files and clicking on the icon, I get the message that Creator 2009 is not found on my system even though the install wizard's final message was that install had completed successfully and I have a bright icon in start-up and creator 2009 appears in "all programs" from the start menu.
Puzzled ...

[robswad]

Update (for what it's worth)

Backontrack programme (bundled with the Creator applications) works ok - but Creator 2009 itself (i.e. what I've got it for) keeps banging up the message "has encountered a problem and needs to close" without specifying what the problem is.

Grrrrrrrrrrrrrrrrr

[gi7omy]

Your best bet may be to completely uninstall and reinstall the suite.

Check here for 'howto'

http://forums.suppor...9-not-official/

[robswad]

Well, after all that (and I tried uninstalling and re-installing using the links in the forums - no joy) I don't have the energy to go through the complete process described in my first post on this topic.

What I find annoying is that I only use the computer to record and edit sound and vision - I do everything else on a different machine. But Creator doesn't like the set-up for some reason (would help if the window that opens to tell me Creator has encountered a problem and needs to close, gave some indication of what the problem is/was).

Thanks to all who with input - how I long for days of a reel to reel tape recorder and a razor blade !

[sknis]

robswad, on 10 September 2011 - 04:55 AM, said:

Well, after all that (and I tried uninstalling and re-installing using the links in the forums - no joy) I don't have the energy to go through the complete process described in my first post on this topic.

What I find annoying is that I only use the computer to record and edit sound and vision - I do everything else on a different machine. But Creator doesn't like the set-up for some reason (would help if the window that opens to tell me Creator has encountered a problem and needs to close, gave some indication of what the problem is/was).

Thanks to all who with input - how I long for days of a reel to reel tape recorder and a razor blade !

I remember those.  I was prepraing tapes for a dance group.  I was just as frustrated with the equipment then.  

The choregrapher could not tell the difference between her "counts" and the sound of the splices she wanted.