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Installation Problems


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#1 casfrustration

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Posted 11 September 2011 - 03:15 PM

I have the following system....HP laptop...AMD ATHLON™  64x2 Dual Core Processor TK-55   1982 mb Ram using Win 7 Home Prem, 32 bit svc pak 1 system.NVDIA GeForce 7150 m/nforce 630m..57.7 gb free of 103 gb hard drve....When I try to install dics 1 of  the setup dics of Roxio Creator Pro 2010. I'm getting the following error message...setup has determined that your configuration does not support any of the included products....I can install dics 2 of the Creator 2010 pro without a problem.:( What is going on? How can my Win 7 configuration not support Roxio Creator 2010
Pro? If you need anymore system information...just ask me

Edited by casfrustration, 11 September 2011 - 04:12 PM.


#2 myguggi

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Posted 11 September 2011 - 03:51 PM

View Postcasfrustration, on 11 September 2011 - 03:15 PM, said:

I have the following system....HP laptop...AMD ATHLON™  64x2 Dual Core Processor TK-55   1982 mb Ram using Win 7 Home Prem, 32 bit svc pak 1 system...When I try to install dics 1 of  the setup dics of Roxio Creator Pro 2010. I'm getting the following error message...setup has determined that your configuration does not support any of the included products....I can install dics 2 of the Creator 2010 pro without a problem.:( What is going on? How can my Win 7 configuration not support Roxio Creator 2010
Pro? If you need anymore system information...just ask me

What is the labelling for Disc 1 and Disc 2?

Disc 2 can only be installed after disc 1 has been installed. So either your discs are labelled incorrectly or your are mixing up the discs.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#3 casfrustration

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Posted 11 September 2011 - 04:01 PM

View Postmyguggi, on 11 September 2011 - 03:51 PM, said:

What is the labelling for Disc 1 and Disc 2?

Disc 2 can only be installed after disc 1 has been installed. So either your discs are labelled incorrectly or your are mixing up the discs.

it says roxio creator 2010 pro installation dvd disc 1 program and content,,,the 2nd dics says roxio creator pro 2010  installation dvd disc 2..program and content... i can install disc 2 but i get the above error when trying to install disc 1...disc2 will let me install

Edited by casfrustration, 11 September 2011 - 04:14 PM.


#4 Brendon

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Posted 11 September 2011 - 05:15 PM

Hello,

Please read the KNOWLEDGEBASE article which deals specifically with the problem you're having.

Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
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