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Reinstalling Roxio Creator 2011 Plus On Windows 7 X64 After Recovery

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Posted 12 September 2011 - 11:02 AM

I have been with web support on this issue for some time. I originally installed the software on 9/22/2010 and used it for several months.

After sending the computer in for a hardware failure a couple of months ago, they had recovered the hard drive. When I attempted to reinstall the software a I get a screen that tells me the software is not activated and cannot be validated.

At that point I can go no further with the installation. I have followed all instructions in the web ticket for a clean install to no avail.

Now they are asking me to scan the receipt for proof of purchase. I am in the process of looking for that receipt from a year ago but in the mean time I have sent them a screenshot of the email I received when I registered the product and the DC Key is listed in my account as a registered product.

I Hope this resolves the issue as I do not want to go thru that receipt box if I do not have to. LOL

Has anyone had similar issues?

#2 gi7omy


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Posted 13 September 2011 - 01:21 AM

That's definitely odd - 'validation' was only used once by Roxio and that was back on EMC 10 (from 2008)

What might work is a clean uninstall and re-install. Check this forum page first

Edited by gi7omy, 13 September 2011 - 01:21 AM.

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

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Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
22" Acer P223W monitor

EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

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