Reinstalling Roxio Creator 2011 Plus On Windows 7 X64 After Recovery
Posted 12 September 2011 - 11:02 AM
After sending the computer in for a hardware failure a couple of months ago, they had recovered the hard drive. When I attempted to reinstall the software a I get a screen that tells me the software is not activated and cannot be validated.
At that point I can go no further with the installation. I have followed all instructions in the web ticket for a clean install to no avail.
Now they are asking me to scan the receipt for proof of purchase. I am in the process of looking for that receipt from a year ago but in the mean time I have sent them a screenshot of the email I received when I registered the product and the DC Key is listed in my account as a registered product.
I Hope this resolves the issue as I do not want to go thru that receipt box if I do not have to. LOL
Has anyone had similar issues?
Posted 13 September 2011 - 01:21 AM
What might work is a clean uninstall and re-install. Check this forum page first
Edited by gi7omy, 13 September 2011 - 01:21 AM.
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