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Roxio Creator & Mydvd 9.1 For Xps420 Abend


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#1 Pinball32

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Posted 15 September 2011 - 12:18 PM

I'm running the Roxio software on a Dell XPS 420 under Windows Vista. When launching Roxio, a Roxio splash screen is displayed followed by a Windows message stating "Roxio Creator has stopped working", the program then terminates.
All Microsoft software is up-to-date and an update to Roxio has been installed.  I have tried uninstalling the Roxiio and Sonic software as outlined in knowledge base article 000127CR and then doing a re-install.  The software will load one time and then revert to the error condition described above.  I also attempted the uninstall (both Roxio and Sonic) using the latest version of Revo Uninstaller (complete uninstall including registry entries) with the same result.
I can't consider upgrading to the latest version of the Roxio software because I fear it would not work either.

Please advise,

Len

The Windows error message appears below:

Product
Roxio Creator

Problem
Stopped working

Date
9/15/2011 2:08 AM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version: 3.50.38.0
Application Timestamp: 46c64d13
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 00030174
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

#2 sknis

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Posted 15 September 2011 - 02:36 PM

Please read this.
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 Pinball32

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Posted 20 September 2011 - 06:02 PM

View Postsknis, on 15 September 2011 - 02:36 PM, said:


As per your recommendation I went to the site you indicated and downloaded the subject DLL file. The ntdll.dll that downloaded was 691K versus 1136K for the original file. The original file also has a later date.

I swapped the downloaded file with the original file on my computer in two different locations. I then rebooted the computer and discovered the same error condition was still occurring. I replaced the original files.

I saw the error report generated by the operating system and noted that although it did indicate that there was a problem with the ntdll.dll file, after I did the uninstall and reinstall, Roxio did operate one time.

The software that the suggested website recommended was for a registry scan something that I don't think I need at this time.

Thank you for your efforts, please advise if you have other recommendations.

#4 Pinball32

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Posted 03 October 2011 - 04:03 PM

I updated my reply with information obtained after performing the recommended error procedures on Sepr 20.  I have not received any further advice on correcting the condition. Please advise.
Thank you

#5 sknis

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Posted 04 October 2011 - 02:56 AM

View PostPinball32, on 03 October 2011 - 04:03 PM, said:

I updated my reply with information obtained after performing the recommended error procedures on Sepr 20.  I have not received any further advice on correcting the condition. Please advise.
Thank you

Go back and read that page again.  The link you were supposed to click on was about the middle of the page.  IT was NOT the recommended registry scan.   No matter, you did a clean reinstall which fixed your problem for one time.

Never run a registry cleaner on your computer.  Turn any of them off especially those hidden one in anti-virus software like Norton 360 or something like Registry Mechanic.  .   They will cause the type of problems you are experiencing !

Turn off your anti-virus completely; not just pause it. If you don't know how, go to the web site of the anti-virus developer.   Do the clean reinstall again.
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.




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