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jmille28

Problem Burning Dvd-Rw Or Dvd-R

Question

I had a previous version of photoshow with Time-Warner. never had any problems burning DVD's. No longer have Time Warner so have purchased ROXIO PHTOSHOW PREMIUM SERVICE. I created a photoshow, and then attempted to burn it to a DVD. For some reason, it does not recognize my burner. which is LIGHTSCRIBE DVDE SUPERMULTI DRIVE/CD BURNER on an HP Pavilion Dest Top with Windows 7 installed. Will not recognize CD Burner and freezes up my computer. Please help. I would like a phone number to talk to a Roxio technician. I need this DVD for a party this weekend. I have 400 pics in the photoshow and still have toload another photoshow. A prompt response would be appreciaated.

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I had a previous version of photoshow with Time-Warner. never had any problems burning DVD's. No longer have Time Warner so have purchased ROXIO PHTOSHOW PREMIUM SERVICE. I created a photoshow, and then attempted to burn it to a DVD. For some reason, it does not recognize my burner. which is LIGHTSCRIBE DVDE SUPERMULTI DRIVE/CD BURNER on an HP Pavilion Dest Top with Windows 7 installed. Will not recognize CD Burner and freezes up my computer. Please help. I would like a phone number to talk to a Roxio technician. I need this DVD for a party this weekend. I have 400 pics in the photoshow and still have toload another photoshow. A prompt response would be appreciaated.

 

1-877-619-6019

 

11:00 AM 6:00 PM(EST)

Monday through Friday

 

Make sure you have the latest version of PhotoShow Version 6 build 860 or there abouts installed . Re-install the latest build over what ever you have now. It will not delete the PhotoShow you have now.

 

Does Windows see your burner? Are you getting any error messages. What happens when you go to burn?

Edited by sknis

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Tried to burn dvd and got an error message Error code 7F037304 Fail to burn

 

 

Are you using Roxio PhotoShow where this thread is located? If not PhotoShow, then what program are you using? Please muchg more information so we can ever start to help.

 

The obvious question is do yiou have a DVD burner or just a CD burner/DVD reader. Please post your computer manufacturer and COMPLETE model number. Some manufacturers have dozens of model with the same name so the complete model number is important.

 

 

What type of disc are you trying to burn +R, -R or RW? What brand?

Edited by sknis

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Are you using Roxio PhotoShow where this thread is located? If not PhotoShow, then what program are you using? Please muchg more information so we can ever start to help.

 

The obvious question is do yiou have a DVD burner or just a CD burner/DVD reader. Please post your computer manufacturer and COMPLETE model number. Some manufacturers have dozens of model with the same name so the complete model number is important.

 

 

What type of disc are you trying to burn +R, -R or RW? What brand?

I am using the latest Photoshow. dvd disk is a Sony RW, computer is a dell20856149065. Yes I have a dvd Burner

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I am using the latest Photoshow. dvd disk is a Sony RW, computer is a dell20856149065. Yes I have a dvd Burner

 

dell20856149065 ? No such thing at the Dell site. Please post a link to it.

 

Go to your account page and re-download PhotoShow 6. Reinstall it and try again. If you are not using version 6, what are you doing?

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dell20856149065 ? No such thing at the Dell site. Please post a link to it.

 

Go to your account page and re-download PhotoShow 6. Reinstall it and try again. If you are not using version 6, what are you doing?

I can give u my service tag 9kx7nm1

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I can give u my service tag 9kx7nm1

 

 

Go into Control Panel, click on System......

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