7 replies to this topic

[Pitt_mx]

Have tried pretty much everything I can, even support can't seem to help.

Downloaded this files, run them in this order:

1.- RoxioCreator2012Pro_JX90AXD0R14
2.- RoxioCreator2012ProDisc2_ZZ17AXD0ESD
3.- Roxio2012Content_ZX09XAD0SQA

1 and 2 went well but on 3.- Roxio2012Content gave me a run time error:

Microsoft VisualC++ Runtime Library Runtime Error! Program C:\Program Files(x86)\C... This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I have been trying to install this program for two days now... please help!!!

[Sonic Boom]

Have you tried launching the applications in the Start Menu?
Roxio2012Content_ZX09XAD0SQA is basically a theme pack for the first disc.

Pitt_mx, on 29 September 2011 - 12:00 PM, said:

Have tried pretty much everything I can, even support can't seem to help.

Downloaded this files, run them in this order:

1.- RoxioCreator2012Pro_JX90AXD0R14
2.- RoxioCreator2012ProDisc2_ZZ17AXD0ESD
3.- Roxio2012Content_ZX09XAD0SQA

1 and 2 went well but on 3.- Roxio2012Content gave me a run time error:

Microsoft VisualC++ Runtime Library Runtime Error! Program C:\Program Files(x86)\C... This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I have been trying to install this program for two days now... please help!!!

[Pitt_mx]

Sonic Boom, on 29 September 2011 - 12:11 PM, said:

Have you tried launching the applications in the Start Menu?
Roxio2012Content_ZX09XAD0SQA is basically a theme pack for the first disc.

Hello, thank you for your suggestion but I have tried that already. I keep getting that error everytime I start the computer.

[Sonic Boom]

Can you fill in the rest of the path? I'm clueless to what app is crashing.

C:\Program Files(x86)\C...

Pitt_mx, on 29 September 2011 - 12:57 PM, said:

Hello, thank you for your suggestion but I have tried that already. I keep getting that error everytime I start the computer.

[Pitt_mx]

Sonic Boom, on 29 September 2011 - 01:11 PM, said:

Can you fill in the rest of the path? I'm clueless to what app is crashing.

C:\Program Files(x86)\C...

Not sure, that is all I can see on the message.. not very good at all of this, how can I get you more info? I have deleted everything following the suggestions found in this forum. Including regedit steps, hidden folders, etc. Will start from cero again, have uncheck the steps on msconfig too.

[Pitt_mx]

What is this?????

Sorry,

Too many download attempts: 11. You were allowed to download only 10 times.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.

[Sonic Boom]

Find the Error in the Event Viewer that correspond to the time of the crash:

Follow this path:
Control Panel> Administrative Tools> Event Viewer> Windows Logs > Application, look for Errors on the right> right click error> Event Properties> note description of error, Event# and Source.

[Sonic Boom]

PM me your email and I'll forward it to Customer Care. I'm not a part of that department so there's nothing I can do to reset the downloads.

Pitt_mx, on 30 September 2011 - 06:27 AM, said:

What is this?????

Sorry,

Too many download attempts: 11. You were allowed to download only 10 times.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.