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purchased emc 7 in November 2004 by download. I need to reinstall, but the download is missing files and the supplied disk does not work. I have tried for the last two weeks to contact Roxio for help, but no such luck. Customer Services said I need to refer to Technical Support and I have tried the web ticket, but again no response. I desperately need to finish off some work on a wedding video. Any help would be greatly appreciated. I am based in Scotland, UK. Thanks in anticipation. Graham
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reinstall emc 7
#1
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Posted 07 August 2006 - 10:35 AM
Can someone please help. I purchased emc 7 in November 2004 by download. I need to reinstall, but the download is missing files and the supplied disk does not work. I have tried for the last two weeks to contact Roxio for help, but no such luck. Customer Services said I need to refer to Technical Support and I have tried the web ticket, but again no response. I desperately need to finish off some work on a wedding video. Any help would be greatly appreciated. I am based in Scotland, UK. Thanks in anticipation. Graham
purchased emc 7 in November 2004 by download. I need to reinstall, but the download is missing files and the supplied disk does not work. I have tried for the last two weeks to contact Roxio for help, but no such luck. Customer Services said I need to refer to Technical Support and I have tried the web ticket, but again no response. I desperately need to finish off some work on a wedding video. Any help would be greatly appreciated. I am based in Scotland, UK. Thanks in anticipation. Graham
#2
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Posted 08 August 2006 - 11:58 AM
pm me your ticket number
Ivan
Ivan
ALL YOUR BASE ARE BELONG TO US !
#3
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Posted 10 August 2006 - 12:23 AM
ivanatrox, on Aug 8 2006, 11:58 AM, said:
pm me your ticket number
Ivan
Ivan
I have now deleted EMC 7 and tried to reinstall from the update, but it refuses, saying files are missing.
#4
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Posted 10 August 2006 - 05:45 AM
The ticket is a Customer Service advisory session and you were referred to contact Technical Support for the issue... which there was never a new ticket created... Also, did you purchase the software directly from us? If you did, please provide your proof of purchase in the new Technical Support ticket you submit and let me know the new ticket number...
Ivan
Ivan
ALL YOUR BASE ARE BELONG TO US !
#5
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Posted 16 August 2006 - 01:04 AM
ivanatrox, on Aug 10 2006, 05:45 AM, said:
The ticket is a Customer Service advisory session and you were referred to contact Technical Support for the issue... which there was never a new ticket created... Also, did you purchase the software directly from us? If you did, please provide your proof of purchase in the new Technical Support ticket you submit and let me know the new ticket number...
Ivan
Ivan
I have already supplied all the proof of purchase information on the Customer Services ticket, which I thought was Technical Support. I have now given up with it. I have been forced to buy the upgrade to version 8, which I am extremely unhappy about. I could not wait any longer for a reply. Regards Graham
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