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I used Creator 201 Capture Input to load video from memory card of Canon Camcorder.

When I view the video files the first part of each file is blurred. I believe the term is pixelation. This is

only occuring when viewed using Roxio Creator 2011 products.

 

I also tired viewing with Windows 7 Movie Maker -- NO PROBLEM.

Tried viewing with Windows Media Player - NO PROBLEM.

Then I tried to pull the videos one at a time into MyDVD. When I view there again the

beginning of the viewing is blurred.

Likewise I tried pulling a video into Videowave. Again the beginning of the video is

blurred.

These same video files look great on the camera, on TV and on another PC after capture using Windows 7 Movie Maker.

 

Only when using Creator 2011 do I see this issue

 

When I look at TYPE for these file it shows: AVCHD video

When I right click on the file and look at properties it shows AVCHD (.mts)

File size ranges from 1.5 KB up to 296,000 KB

 

Looking a Owners Guide for Canon HF M31 see: AVCHD is a standar4d for recording high definition

video. With AVCHD specifications, the video signal is recorded using MPEG-4 AVC/H.264 compression

 

Creator 2011-2012 Shows Supported Formats as: Input Formats

 

• Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, IFO/VOB, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime, 3GP, MPEG2 Transport Stream, AVC (H.264), AVCHD, MKV

 

 

Thinking Video Capture may be an issue - which I have tried twice, I have also used the Video Input on Windows 7 Movie Maker. File type is the same: AVCHD video

Same issues when I try to use the files in Roxio MyDVD and VideoWave - blurred first part of video. However no problem when viewed in Windows Media Player and Windows Movie Maker.

 

Have attached some screen shots. Look how clear the image is in WMP and how bad it is in Roxio

 

Any Ideas???? (Besides looking for a new product)

post-39372-082261300 1320089056.jpg

post-39372-030261800 1320089099.jpg

post-39372-058025400 1320089113.jpg

post-39372-016128500 1320089133.jpg

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I used Creator 201 Capture Input to load video from memory card of Canon Camcorder.

When I view the video files the first part of each file is blurred. I believe the term is pixelation. This is

only occuring when viewed using Roxio Creator 2011 products.

 

I also tired viewing with Windows 7 Movie Maker -- NO PROBLEM.

Tried viewing with Windows Media Player - NO PROBLEM.

Then I tried to pull the videos one at a time into MyDVD. When I view there again the

beginning of the viewing is blurred.

Likewise I tried pulling a video into Videowave. Again the beginning of the video is

blurred.

These same video files look great on the camera, on TV and on another PC after capture using Windows 7 Movie Maker.

 

Only when using Creator 2011 do I see this issue

 

When I look at TYPE for these file it shows: AVCHD video

When I right click on the file and look at properties it shows AVCHD (.mts)

File size ranges from 1.5 KB up to 296,000 KB

 

Looking a Owners Guide for Canon HF M31 see: AVCHD is a standar4d for recording high definition

video. With AVCHD specifications, the video signal is recorded using MPEG-4 AVC/H.264 compression

 

Creator 2011-2012 Shows Supported Formats as: Input Formats

 

• Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, IFO/VOB, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime, 3GP, MPEG2 Transport Stream, AVC (H.264), AVCHD, MKV

 

 

Thinking Video Capture may be an issue - which I have tried twice, I have also used the Video Input on Windows 7 Movie Maker. File type is the same: AVCHD video

Same issues when I try to use the files in Roxio MyDVD and VideoWave - blurred first part of video. However no problem when viewed in Windows Media Player and Windows Movie Maker.

 

Have attached some screen shots. Look how clear the image is in WMP and how bad it is in Roxio

 

Any Ideas???? (Besides looking for a new product)

 

 

How are you getting the video from your camcorder to your PC? If you have a memory card in the camcorder there is no need to capture, just copy the video files from the memory card to the PC using Windows Explorer. C2012 and C2011 have no problems accepting video in the mts format.

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Also what you see in the Video Wave preeview screen is not necessarily what you get on a encoded product.

 

Do you have Video Wave set for software or hardware, when did you last update that video card/chip?

 

Edit; I looked at the reviews for that graphic card and they said it was geteat for business application but not so good for playing games. Read "Playing games" as meaning it is not very good for video editing. The card you have is not quite the bottom of the brrel for that computer but close to it.

 

If you are going to do a lot of AVCHD video, I would recommend that you upgrade to a better card. Dell has several (look at the 3D mid level cards) but you could buy something better from Amazon or newegg and install it in about 15 minutes. You'd be amazed how much better things would look (and the speed at which rendering takes place). Just make sure the card fits your small form factor computer.

Edited by sknis

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How are you getting the video from your camcorder to your PC? If you have a memory card in the camcorder there is no need to capture, just copy the video files from the memory card to the PC using Windows Explorer. C2012 and C2011 have no problems accepting video in the mts format.

 

I am pulling the data from via usb cable and using option Capture Video. Camera has 32GB internal flash memory

 

I did not think there was any problem using video in the mts format and looked before purchasing the camera.

 

Requested help via Roxio Chat and received this link along with input from them that mts is not supported

http://rovicorp.force.com/PublicKB1/articles/Roxio_Article/Creator-2011-2012-Supported-file-types?retURL=%2Fapex%2FknowledgeHome&popup=false%E2%8C%A9=en_US

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I am pulling the data from via usb cable and using option Capture Video. Camera has 32GB internal flash memory

 

I did not think there was any problem using video in the mts format and looked before purchasing the camera.

 

Requested help via Roxio Chat and received this link along with input from them that mts is not supported

http://rovicorp.forc...%E2%8C%A9=en_US

 

Don't capture :o! Just copy the files from the flash memory to your computer. That will be faster and might get rid of some sync issues and dropped frames.

 

I believe that mpg2 transport stream is the same as mts file format. It it were not supported, you could not even see the video in Video Wave. You would get the well known circle with a diagonal line through it.

 

Did you read about your computer and video card? It may be OK for standard definition but not for high definition. Do you plan to put the video on a blu-ray disc or an AVCHD disc. If not, there is no need to record in high definition since the videos will be renderd to standard definition anyway (48) rather than 720 or 1080.

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Also what you see in the Video Wave preeview screen is not necessarily what you get on a encoded product.

 

Do you have Video Wave set for software or hardware, when did you last update that video card/chip?

 

Edit; I looked at the reviews for that graphic card and they said it was geteat for business application but not so good for playing games. Read "Playing games" as meaning it is not very good for video editing. The card you have is not quite the bottom of the brrel for that computer but close to it.

 

If you are going to do a lot of AVCHD video, I would recommend that you upgrade to a better card. Dell has several (look at the 3D mid level cards) but you could buy something better from Amazon or newegg and install it in about 15 minutes. You'd be amazed how much better things would look (and the speed at which rendering takes place). Just make sure the card fits your small form factor computer.

 

 

Render Using is set to Hardware.

 

I do not attempt updates to video card.

 

Yes. This is a business system and this is a new camera. Do not plan on doing a lot of AVCHD video. Grandson was playing his last football game of the year and I wanted to capture in event in (what I thought) was the best format and give to him as a gift. Because this is a new camera with HD and the software supports HD it made sense to give it a try. As noted in another response I had the presence of mind to look at the owners guide to see what it said about file types. Also looked at the File Type I could import. Looked like a match to me.

 

Yes. This is a business system and that is what it is used for most of the time.

 

THANK YOU EVERYONE for taking time to look at this issue and reply. MUCH APPRECIATED !!!!

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For best results set your camcorder to the FXP mode. Even the Canon manual aludes to problems using MXP :o

 

Likewise you must update your video card software/drivers!!! Roxio uses the Video Card for processing! That alone will probely clear up your problem! NVIDIA

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I am pulling the data from via usb cable and using option Capture Video. Camera has 32GB internal flash memory

 

I did not think there was any problem using video in the mts format and looked before purchasing the camera.

 

Requested help via Roxio Chat and received this link along with input from them that mts is not supported

http://rovicorp.forc...%E2%8C%A9=en_US

 

This what C2011 Videowave shows for input formats. Do not use capture.

 

post-103-047798800 1320093743.jpg

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For best results set your camcorder to the FXP mode. Even the Canon manual aludes to problems using MXP :o

 

Likewise you must update your video card software/drivers!!! Roxio uses the Video Card for processing! That alone will probely clear up your problem! NVIDIA

 

Contacted Dell Pro Support and did download update for video card. Did not help.

 

Switched to FXP.

 

Yes, my intention was to view on Sony HD unit which is attached to our HD tv. Other family members with whom I was to share the movies via DVD also have HD players and tv's. Havint the HD on this camera is one of the reason it was purchased.

 

I saw you comment about Copy vs Capture and will look at that.

 

Also saw your list of file types. I tried to make this clear to the support rep I had on Chat but they just were not hearing it. Insisted that the files shown in the link provided are the only file types supported. That is where I ended the chat and turned to the Forum for help.

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OK...

 

What is your NVIDIA software/driver version now?

 

Have you tried some test shots at FXP?

 

How do they work (we will come back to the originals later, haven't forgotten them ;) )

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OK...

 

What is your NVIDIA software/driver version now?

 

Have you tried some test shots at FXP?

 

How do they work (we will come back to the originals later, haven't forgotten them ;) )

 

Display Adapter Driver Version = 8.17.12.6687

 

FXP is the Recording Mode that is giving me trouble. I did not try the MXP setting because there is a warning on the camera that shows "Cannot create AVCHD disc that include scenes recorded in this recording mode"

 

I now have it set to XP+ which is where I first started testing and that works fine.

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XP+ is not a solution, in my opinion... ;)

 

I have had my Canon HF S21 for over a year now and while MXP did prove troublesome with Creator 2009 & 2010, it was not a problem with 2011 or 2012.

 

ALSO some of the problems I had were not consistent indicating it was a corruption of the file in the camcorder and not Roxio :huh:

 

I didn't see that 'number' for your Video Card? It is not just the Driver but the whole software package, 10/4/11 Release 275: HERE.

 

What Canon is referring to is that AVCHD discs are normally on DVD and software will not write with 25 fps ;)

 

So back to Video Card (voted most likely) & re-copy those files from your camcorder to the PC... :lol:

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XP+ is not a solution, in my opinion... ;)

 

I have had my Canon HF S21 for over a year now and while MXP did prove troublesome with Creator 2009 & 2010, it was not a problem with 2011 or 2012.

 

ALSO some of the problems I had were not consistent indicating it was a corruption of the file in the camcorder and not Roxio :huh:

 

I didn't see that 'number' for your Video Card? It is not just the Driver but the whole software package, 10/4/11 Release 275: HERE.

 

What Canon is referring to is that AVCHD discs are normally on DVD and software will not write with 25 fps ;)

 

So back to Video Card (voted most likely) & re-copy those files from your camcorder to the PC... :lol:

 

When I clicked on the link provide via HERE it shows -- Operating System: Windows 7 64-bit, My system is Windows 7 32-bit. I do not do much in the way of downloads, especially system impactive myself. That is why I contacted Dell.

 

 

The update was via Dell Pro Support. Their web site I believe. Dell support accessed my system and I did not see each location accessed. Driver Version 8.17.12.6687 information came from System Information.

 

Do not disagree the video card may be the cause. Using Start/Help and Support -- Control Panel\All Control Panel Items\Performance Information and Tools. The Windows Experience Index showed Graphics as having the lowest score.

 

I tried the COPY suggested two ways:

1) from the internal memory of the camcorder to the PC.

2) copy from the internal memory of the camcorder to a 32 gb memory card inserted into the camcorder for the purpose of spill over from internal memory and/or copy from internal memory to memory card.

 

In both instances when I opened the files on the camcorder I could not find the videos. I could play back the video on the camcorder. I could capture the video with Roxio. I could input the video with Windows 7 Movie Maker. I could not copy the files as suggested.

 

After connecting the camera I have two options: DVD Burner - DW-100 DVD which I do not have or PC/Printer. I select PC/Printer. Then the camera loads the thumbnails - which can be skipped. Next I open the usb port where the camera is connect and look at the files. I do not find any files that appear to be a movie. Found one small jpeg image that appears to be the beginning of the first movie I shot. I shot some more movies and tried again. Same result. So I just erased everything via initialize of the internal memory and memory card. We are getting ready to leave soon and I want to be able to use the camera while we are gone. So I just switched back to XP+ and will use that while we are gone. I have used the XP+ without incident.

 

Thanks again for your time and efforts to resolve this issue.

 

(edit: fixed quotes ;) )

Edited by Jim_Hardin

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20 years ago I would trust Dell Support... These days, not so much :huh: 32 bit, not a problems: NVIDIA

 

I may have mine set up a little differently, I only use the external SD Card(s) for Still Pics and my internal SD for Movies:

 

post-39730-061608800 1320261345.jpg

 

Now that you know where to look, Copy some of them over and see how they look.

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I clicked on every folder and sub-folder I could find starting with AVCHD. Do not recall seeing STREAM so I will definitely try again.

 

Thanks for the heads-up on how you have configured your camera. I looked at the S series but after discussing my use of same with Canon we determined the M series would suit my purpose.

 

My camera is set up to mostly record movies as some trips will result in taping plays in several football. There is not much need for photos as others who are attending the events normally have digital slr's. I just try to get the movies which was (is) a request from the grand children telling me "we like the ones that move" I tried making slideshows for them but they still like the movies.

 

Take Care!

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I begrudgingly went with that Vixia because it had a VIEWFINDER!!!

 

The LCD screen is fine unless you record OUTSIDE. Then it becomes a Hold ‘n' Hope :o

(although the Canon LCD is much better than the Sony it replaced ;) )

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I begrudgingly went with that Vixia because it had a VIEWFINDER!!!

 

The LCD screen is fine unless you record OUTSIDE. Then it becomes a Hold ‘n' Hope :o

(although the Canon LCD is much better than the Sony it replaced ;) )

 

I do not have much occasion to use the viewfinder. That is one of the reasons I went with the M31. While the current camcorder, a Canon DC-40 does have a viewfinder have been using a hood for years. Also used on the new M31 last week while shotting outdoors. Most all of mine are shot off a mono or tripod.

 

Here is where I purchased my hood. http://www.hoodmanusa.com/products.asp?dept=1024

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