4 replies to this topic

[dcappe]

I have a Mac Pro running OS 10.6.8
when I plug my vhs into the converter and into the USB 2.0 port (any of the 4 on the computer) and start up the program I get the following
"Please connect your Easy VHS to DVD Capture hardware to any USB2.0 port". I've changed the wires, tried starting the vhs before hooking up to USB, shut down machine, reinstalled the program and upgraded to v1.0.5..... nothing works.
Please help

[tsantee]

Maybe the device cable is defective. From your description you're doing everything correctly.

[dcappe]

tsantee, on 24 November 2011 - 09:54 PM, said:

Maybe the device cable is defective. From your description you're doing everything correctly.

I'm trying to get some help from Roxio - first they explained how to hook up the cables, then suggested that my mac usb 2.0 drivers might need updating - I have no idea how to update a USB driver on a mac, nor have I ever had to, nor can I find a single reference to updating a USB 2.0 on the apple site.

[tsantee]

dcappe, on 26 November 2011 - 02:22 PM, said:

I'm trying to get some help from Roxio - first they explained how to hook up the cables, then suggested that my mac usb 2.0 drivers might need updating - I have no idea how to update a USB driver on a mac, nor have I ever had to, nor can I find a single reference to updating a USB 2.0 on the apple site.

Can you return it from you bought it from? Roxio has a 30-day refund policy if you bought from them. Anyone else should accept returns of a product that the customer says is defective out of the box. Apparently Roxio's support folks are giving you a response that is common for Windows computers.

[TimS]

I was getting the same message, it seems whenI first plugged it in, it was really hard, didn't seem to fit right, it seemed to work, but no image from VCR, then it gave the message after unplugging and replugging that it needed to be connected.