Help, I'm trying to uninstall my Creator 2010 on my system, Windows XP. I have tried to use the original CD that came with the program to use the uninstall feature, but as it loads, I get an error code: 04C7. What is that? Then I tried to use Windows Control panel/""Add or Remove Programs" and I still come up with the error code: 04C7. What does this mean? I just want to uninstall and reinstall this program. It looks as though there is some corrupted files within Roxio and I thought that removing the program and reinstalling it will solve my problem. Now I'm completely frustrated as I cannot use the program at all, and also can't get any support because I'm told that this program is too old? (What? only a little over a year old?) Please inform me what this error code means and how do I take care of this problem?
3
Cannot Uninstall Creator Version 2010
Started by
Sheytan
, Nov 24 2011 10:01 PM
4 replies to this topic
#2
myguggi
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Posted 24 November 2011 - 10:16 PM
Sheytan, on 24 November 2011 - 10:01 PM, said:
Help, I'm trying to uninstall my Creator 2010 on my system, Windows XP. I have tried to use the original CD that came with the program to use the uninstall feature, but as it loads, I get an error code: 04C7. What is that? Then I tried to use Windows Control panel/""Add or Remove Programs" and I still come up with the error code: 04C7. What does this mean? I just want to uninstall and reinstall this program. It looks as though there is some corrupted files within Roxio and I thought that removing the program and reinstalling it will solve my problem. Now I'm completely frustrated as I cannot use the program at all, and also can't get any support because I'm told that this program is too old? (What? only a little over a year old?) Please inform me what this error code means and how do I take care of this problem?
Please read this thread.
Also did you try the first post in this forum?
BTW, C2010 is over 2 years old
Walt
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#3
Sonic Boom
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Posted 28 November 2011 - 11:38 AM
Try this. We created this to deal with more problematic install/uninstall situations.
1. Copy install files from disk to a folder on hard drive
2. Download and extract setup.zip to the folder on hard drive. (replace setup.exe when prompted)
3. Double click CleanSystem.bat
1. Copy install files from disk to a folder on hard drive
2. Download and extract setup.zip to the folder on hard drive. (replace setup.exe when prompted)
3. Double click CleanSystem.bat
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#4
Sheytan
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Posted 03 December 2011 - 11:54 PM
myguggi, on 24 November 2011 - 10:16 PM, said:
Please read this thread.
Also did you try the first post in this forum?
BTW, C2010 is over 2 years old
Also did you try the first post in this forum?
BTW, C2010 is over 2 years old
Thanks for the update! Yes, I did read the first post in this forum....but it looks as though it doesn't apply to me as I have Windows XP for my operating system.
#5
Sheytan
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Posted 03 December 2011 - 11:56 PM
Sonic Boom, on 28 November 2011 - 11:38 AM, said:
Try this. We created this to deal with more problematic install/uninstall situations.
1. Copy install files from disk to a folder on hard drive
2. Download and extract setup.zip to the folder on hard drive. (replace setup.exe when prompted)
3. Double click CleanSystem.bat
Step 1.jpg
Step 2.jpg
1. Copy install files from disk to a folder on hard drive
2. Download and extract setup.zip to the folder on hard drive. (replace setup.exe when prompted)
3. Double click CleanSystem.bat
Step 1.jpg Step 2.jpgThanks so very much, I will try this solution and let you know if it works for me.
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