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Roxio 2011 Crashed


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#1 cybercord

cybercord

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Posted 27 November 2011 - 01:55 PM

Having problems with getting the Burn CD procvess to work.  I have uninstalled and reinstalled 2 times.  Disabled the FW and Anot-Virus (Norton) befor installing both time.  Also did the test befor and after the upgrade after CD install.  I believe I've done al that I can do for diableing and re-installing.  Based on the error report fromthe Events data, I nee3d Roxio to look into this.  See the data below for the information I gathered out of the Event logger and the attached file.

Thanks.



1. Error from Sopurce RoxMediaDB13.
   The description for Event ID 0 from source RoxMediaDB13 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service stopped

<Event xmlns="http://schemas.micro.../events/event">
- <System>
  <Provider Name="RoxMediaDB13" />
  <EventID Qualifiers="0">0</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-11-27T21:32:50.000000000Z" />
  <EventRecordID>56017</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Gondor</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Service stopped</Data>
  </EventData>
  </Event>

This is the Windows Error Reporting from the Event viewer.
<Event xmlns="http://schemas.micro.../events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-11-27T21:32:42.000000000Z" />
  <EventRecordID>56016</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Gondor</Computer>
  <Security />
  </System>
- <EventData>
  <Data />
  <Data>0</Data>
  <Data>CLR20r3</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>roxiocentralfx.exe</Data>
  <Data>5.0.0.0</Data>
  <Data>4c402595</Data>
  <Data>mscorlib</Data>
  <Data>2.0.0.0</Data>
  <Data>4e154c6c</Data>
  <Data>344b</Data>
  <Data>26d</Data>
  <Data>System.IO.IOException</Data>
  <Data />
  <Data>C:\Users\Al\AppData\Local\Temp\WER6AE2.tmp.WERInternalMetadata.xml</Data>
  <Data>C:\Users\Al\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_roxiocentralfx.e_2d5e5165df1121fe30992ce03525e6dde97bc780_170d7f6c</Data>
  <Data />
  <Data>0</Data>
  <Data>53048ab8-193f-11e1-ac85-6cf0495f1154</Data>
  <Data>1</Data>
  </EventData>
  </Event>




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