12 replies to this topic

[Mack08]

I've been trying to install Video Lab HD and each time I insert the installation disc It closes down.

I get the first message..

Please wait while set up loads
This could take several minutes.

Then I get the language option, I click on English.

About 10 seconds later I receive this message...

Before installing your software, we recommend checking for updates
Would you like to check for updates now?

I click yes I would and it just closes down.

I've tried this quite a few times and I've gone with the option of not checking for updates to see if that is where it's going wrong, but still nothing. It just closes down.

Am I missing something ?

[grandpabruce]

Mack08, on 28 November 2011 - 11:14 AM, said:

I've been trying to install Video Lab HD and each time I insert the installation disc It closes down.

I get the first message..

Please wait while set up loads
This could take several minutes.

Then I get the language option, I click on English.

About 10 seconds later I receive this message...

Before installing your software, we recommend checking for updates
Would you like to check for updates now?

I click yes I would and it just closes down.

I've tried this quite a few times and I've gone with the option of not checking for updates to see if that is where it's going wrong, but still nothing. It just closes down.

Am I missing something ?

Try following the steps in the following link, prior to trying to install the software:

http://kb.roxio.com/...S=set-locale=en

[Mack08]

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.

[myguggi]

Mack08, on 28 November 2011 - 04:24 PM, said:

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.

Please post your system specs similar to what shows in my signature

[ogdens]

Mack08, on 28 November 2011 - 04:24 PM, said:

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.

Copy your installation disc to your HD and try installing from there.

[Mack08]

myguggi, on 28 November 2011 - 04:32 PM, said:

Please post your system specs similar to what shows in my signature

I'm not sure where to find all this info.


Windows 7 Home Premium x64-based PC
Version 6.1.7601 Service pack 1 build7601
System model SE2102
Processor Pentium® Dual-Core CPU E5400 @ 2.70GHZ 2.70 GHz
Installed Memory(RAM) 3.00
DirectX version DirectX11
Hard drive 586GB External hard drive 698GB
Hitachi HDT 721075SLA380 ATA Device
HL-DT-ST DVDRAM GH4 1N ATA

[Mack08]

ogdens, on 28 November 2011 - 04:48 PM, said:

Copy your installation disc to your HD and try installing from there.

Thank you. I tried this and still no success.

[Mack08]

I've now had some more additional information.

This operating system does not meet the minimum requirements for Roxio Video Lab HD

This product will not be installed.

Microsoft Windows XP SP2 (64-bit)
Microsoft Windows XP SP3 (32-bit)
Windows Vista SP1 (32/64-bit)
Microsoft Windows 7 Home Premium, Professional or Ultimate (32/64-bit)

[grandpabruce]

Mack08, on 29 November 2011 - 03:58 AM, said:

I've now had some more additional information.

This operating system does not meet the minimum requirements for Roxio Video Lab HD

This product will not be installed.

Microsoft Windows XP SP2 (64-bit)
Microsoft Windows XP SP3 (32-bit)
Windows Vista SP1 (32/64-bit)
Microsoft Windows 7 Home Premium, Professional or Ultimate (32/64-bit)

Grasping at straws here, but try the compatibility mode suggested in the following link, which is actually for Creator 2010.

http://kb.roxio.com/...S=set-locale=en

[Mack08]

Again thank you for these suggestions.

I tried that option and a few other different options and still it closes down after it's asked me if I want to check for updates. Again I clicked both yes and now to see if that helped but nothing.

[grandpabruce]

Mack08, on 29 November 2011 - 06:35 AM, said:

Again thank you for these suggestions.

I tried that option and a few other different options and still it closes down after it's asked me if I want to check for updates. Again I clicked both yes and now to see if that helped but nothing.

I have private messaged one of the Roxio folks who do check the forums once in awhile.  Hopefully, he can help us out.

[Sonic Boom]

Attach install log files.

http://forums.suppor...tion-log-files/

[Mack08]

grandpabruce, on 29 November 2011 - 07:15 AM, said:

I have private messaged one of the Roxio folks who do check the forums once in awhile.  Hopefully, he can help us out.

Thanks

Sonic Boom, on 29 November 2011 - 07:43 AM, said:

Attach install log files.

http://forums.suppor...tion-log-files/

...and thanks also, I've sent these logs off to customer support.

Edited by Mack08, 29 November 2011 - 10:44 AM.