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I'm Having Problems Trying To Install Video Lab Hd


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#1 Mack08

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Posted 28 November 2011 - 11:14 AM

I've been trying to install Video Lab HD and each time I insert the installation disc It closes down.

I get the first message..

Please wait while set up loads
This could take several minutes.


Then I get the language option, I click on English.

About 10 seconds later I receive this message...

Before installing your software, we recommend checking for updates
Would you like to check for updates now?


I click yes I would and it just closes down.

I've tried this quite a few times and I've gone with the option of not checking for updates to see if that is where it's going wrong, but still nothing. It just closes down.

Am I missing something ?

#2 grandpabruce

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Posted 28 November 2011 - 11:37 AM

View PostMack08, on 28 November 2011 - 11:14 AM, said:

I've been trying to install Video Lab HD and each time I insert the installation disc It closes down.

I get the first message..

Please wait while set up loads
This could take several minutes.


Then I get the language option, I click on English.

About 10 seconds later I receive this message...

Before installing your software, we recommend checking for updates
Would you like to check for updates now?


I click yes I would and it just closes down.

I've tried this quite a few times and I've gone with the option of not checking for updates to see if that is where it's going wrong, but still nothing. It just closes down.

Am I missing something ?

Try following the steps in the following link, prior to trying to install the software:

http://kb.roxio.com/...S=set-locale=en
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#3 Mack08

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Posted 28 November 2011 - 04:24 PM

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.

#4 myguggi

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Posted 28 November 2011 - 04:32 PM

View PostMack08, on 28 November 2011 - 04:24 PM, said:

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.

Please post your system specs similar to what shows in my signature

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#5 ogdens

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Posted 28 November 2011 - 04:48 PM

View PostMack08, on 28 November 2011 - 04:24 PM, said:

Thanks

I followed those steps and also tried with my anti virus off, however this hasn't resolved the problem.


Copy your installation disc to your HD and try installing from there.

#6 Mack08

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Posted 29 November 2011 - 02:07 AM

View Postmyguggi, on 28 November 2011 - 04:32 PM, said:

Please post your system specs similar to what shows in my signature


I'm not sure where to find all this info.


Windows 7 Home Premium x64-based PC
Version 6.1.7601 Service pack 1 build7601
System model SE2102
Processor Pentium® Dual-Core CPU E5400 @ 2.70GHZ 2.70 GHz
Installed Memory(RAM) 3.00
DirectX version DirectX11
Hard drive 586GB External hard drive 698GB
Hitachi HDT 721075SLA380 ATA Device
HL-DT-ST DVDRAM GH4 1N ATA

#7 Mack08

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Posted 29 November 2011 - 02:08 AM

View Postogdens, on 28 November 2011 - 04:48 PM, said:

Copy your installation disc to your HD and try installing from there.


Thank you. I tried this and still no success.

#8 Mack08

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Posted 29 November 2011 - 03:58 AM

I've now had some more additional information.

This operating system does not meet the minimum requirements for Roxio Video Lab HD

This product will not be installed.

Microsoft Windows XP SP2 (64-bit)
Microsoft Windows XP SP3 (32-bit)
Windows Vista SP1 (32/64-bit)
Microsoft Windows 7 Home Premium, Professional or Ultimate (32/64-bit)


#9 grandpabruce

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Posted 29 November 2011 - 05:54 AM

View PostMack08, on 29 November 2011 - 03:58 AM, said:

I've now had some more additional information.

This operating system does not meet the minimum requirements for Roxio Video Lab HD

This product will not be installed.

Microsoft Windows XP SP2 (64-bit)
Microsoft Windows XP SP3 (32-bit)
Windows Vista SP1 (32/64-bit)
Microsoft Windows 7 Home Premium, Professional or Ultimate (32/64-bit)


Grasping at straws here, but try the compatibility mode suggested in the following link, which is actually for Creator 2010.

http://kb.roxio.com/...S=set-locale=en
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#10 Mack08

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Posted 29 November 2011 - 06:35 AM

Again thank you for these suggestions.

I tried that option and a few other different options and still it closes down after it's asked me if I want to check for updates. Again I clicked both yes and now to see if that helped but nothing.

#11 grandpabruce

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Posted 29 November 2011 - 07:15 AM

View PostMack08, on 29 November 2011 - 06:35 AM, said:

Again thank you for these suggestions.

I tried that option and a few other different options and still it closes down after it's asked me if I want to check for updates. Again I clicked both yes and now to see if that helped but nothing.

I have private messaged one of the Roxio folks who do check the forums once in awhile.  Hopefully, he can help us out.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#12 Sonic Boom

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Posted 29 November 2011 - 07:43 AM

Attach install log files.

http://forums.suppor...tion-log-files/
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#13 Mack08

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Posted 29 November 2011 - 10:41 AM

View Postgrandpabruce, on 29 November 2011 - 07:15 AM, said:

I have private messaged one of the Roxio folks who do check the forums once in awhile.  Hopefully, he can help us out.


Thanks




View PostSonic Boom, on 29 November 2011 - 07:43 AM, said:






Attach install log files.

http://forums.suppor...tion-log-files/


...and thanks also, I've sent these logs off to customer support.

Edited by Mack08, 29 November 2011 - 10:44 AM.





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