8 replies to this topic

[Dr Ogheda]

I recently downloaded Premier 10 to my new computer (Windows 7 64 bit).  Each time I attempt tp load it, it sends the computer in too 'not responding' mode.  When I force closure through Task Master, I then start  to reopen it but all that happens is the 'Record Now Splash screen' appears and the computer totally freezes.  Task Master cannot override so I have to force shutdown with the On/Off button.  I downoaded the patch  'roxiorn10sp1' from your web site and unzipped it.  When I run it I get the message 'Softwear Not Found' but the splash screen refers to 'Roxio Creator 2010 Service Pack'.  can you help?

[Brendon]

Best Answer

Sorry we had to disappoint you, but it's better that you know the answer.

Brendon

[Liu Chen]

I encountered the same problem with you
Try to install RecordNowMusicLabPremier10.1_FA69AZT1RNP.exe (259 mb)
http://www.roxio.com...download_id=107
You have purchased the software from roxio?
Other, the replacement of windows 7 32 bit  

Edited by Liu Chen, 11 December 2011 - 11:59 PM.

[tbrewst]

When did you get the software?
According to this it would have had to have been after Jan,2010.
If you got the software before that then it looks like you need to use the upgrade route to get software that's compatible with Windows 7
You can call this number if you have questions. Inside Sales Team at 1-877-793-7480 (Monday - Friday, 9  AM to 6 PM, EST - excluding Roxio holidays).

If you have a Windows 7 compatible version then I'd try a uninstall and reinstall.

Also,any updates only work on Full Retail versions of the software.If you have an OEM version (came with computer) then they probably won't work.And none of the updates I saw have anything to do with Windows 7 compatibility.From the looks of the message you get I'd say that the copy you have is not a Full Retail version of the software.

Edited by tbrewst, 12 December 2011 - 05:45 AM.

[Liu Chen]

Hi tbrewst!
Thank you for your reply!  I am from China, unable to contact you. I do not speak English, the language has been translated by google, very sorry  

I am on Jan. 7, 2009 purchased roxio RecordNow Music Lab 10 in the online store.
Now, RecordNowMusicLab10.1_FA69AZZ1RNM.exe (176 mb) http://www.roxio.com...download_id=106
It can be installed on windows 7?
If I can not install, need to re-purchase it?

Edited by Liu Chen, 12 December 2011 - 06:42 AM.

[Brendon]

Lieu Chen,

HERE is the Roxio compatibility page.
Part of it says:






Copies of RecordNow 10 Premier purchased from Roxio BEFORE January 2010 are not compatible with Windows 7.
You would need to re-purchase it to get a compatible copy.

[tbrewst]

Just got home.Thanks for replying Brendon.I think the link in my first post went to that compatibility page.(yep,it did)

Edited by tbrewst, 12 December 2011 - 04:16 PM.

[Liu Chen]

Hi Brendon, tbrewst
Thank you very much for helping me!  

[Dr Ogheda]

I purchased my copy by download in Feb 2008.
From what you say I have to update by new purchase.
Thanks for your help.

Dr Ogheda