myguggi, on 16 January 2012 - 01:34 PM, said:
I agree that it will not be fixed for past versions but it should be corrected for any future version. But we know how Roxio reacts to some of the "minor" problems we have reported...........ZZZZZZZZZZZZZZZZZZZZZZZZ
I think that some of the posts regarding to blank screens in slideshows that we have seen posted maybe related to this.
Well, you can say "I told you so" if you want. I went back and forth with Roxio via their email support for two months up to their 3rd level of support, and spent probably 50 hours doing all kinds of stuff they requested, many of it twice as requested by different levels of support. It seemed to me that they were just trying to keep me busy rather than to solve THEIR problem. They finally closed the problem because I responded on the 5th day (they gave me 5 days to respond). I'm to the point, I don't really care as I've purchased PowerDirector Ultra 10. For video editing, it really has a lot of options - I like it much better- plus it seems like a solid product. I was able to create my DVD of 18 slideshows with no black screens, no hangups, no errors. Until now, I was a very loyal Roxio customer - since version 6. But I've run into enough problems over the years - this was the last straw.