17 replies to this topic

[greshoff]

I have a quad core 2.8ghz cpu and 8gb memory. When I try to copy a CD the program copies the cd ok but when I try to burn it it freezes the PC and the only way to get it working again is by rebooting. Any ideas on what is causing this and how to resolve it. I can burn CD without issue using itunes.

[cdanteek]

greshoff, on 13 December 2011 - 07:39 AM, said:

I have a quad core 2.8ghz cpu and 8gb memory. When I try to copy a CD the program copies the cd ok but when I try to burn it it freezes the PC and the only way to get it working again is by rebooting. Any ideas on what is causing this and how to resolve it. I can burn CD without issue using itunes.

Are you running a bought retail version of Roxio Creator 2012 or a come free with the PC version?

Quote

The Roxio Community is a great place to get tips and solutions on Roxio products and software. However, we depend on you to give us accurate information to address your issue as quickly as possible. The more information we have out of the gate, the better we can return an answer that will get you having fun and making great projects.

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Tell us what happened

The more data you give us, the better. The Community's ability to resolve your issue is dependent on being able to understand not just an error code, but what contributed to your project.

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Tell us about your computer

Your computer specifications have a huge impact on software performance and functionality.

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This information will help our community members reduce the amount of followup questions and speedup troubleshooting.

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http://forums.suppor...151#entry355151

[greshoff]

cdanteek, on 13 December 2011 - 08:12 AM, said:

Are you running a bought retail version of Roxio Creator 2012 or a come free with the PC version?



http://forums.suppor...151#entry355151

I am using Roxio Creator 2012 retail boxed version

Edited by greshoff, 13 December 2011 - 09:10 AM.

[cdanteek]

greshoff, on 13 December 2011 - 09:09 AM, said:

I am using Roxio Creator 2012 retail boxed version

You need to answer with all the other info please?

[greshoff]

greshoff, on 13 December 2011 - 09:09 AM, said:

I am using Roxio Creator 2012 retail boxed version

* Error code or issue: No error code
* What kind of project were you working on: Copying CD
* What kinds of files were you using and where did you get them? Copying CD
* Did you complete your project or did it stop at a certain point in the process? Stopped right at the beginning of burning process
* Have you ever successfully completed the task that you are contacting us about? NO
* Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? Windows Update, Installed Roxio Creator 2012


Your computer specifications have a huge impact on software performance and functionality.

* Operating System (including service packs): Windows 7 64bit - SP1
* Make:Self Build
* Model: NA
* Video card: GeForce 8600 GT
* Processor speed: Intel Core 2 Quad Q9550S  @ 2.83GHz
* RAM:8.00 GB Dual-Channel DDR2 @ 400MHz (5-5-5-18)
* Free hard drive space: 827gb
* I last did an operating system update on:12/12/11

Edited by greshoff, 13 December 2011 - 09:39 AM.

[cdanteek]

Did it ever work?

Your using copy disc and it's creating a temp image on your hard drive?

You do have the option of running the repair when offered from the install disc too.

Try this and see if it works?

 Cd1.jpg   132.91K   1 downloads

 CD2.jpg   129.61K   1 downloads

[greshoff]

cdanteek, on 13 December 2011 - 09:49 AM, said:

Did it ever work?

Your using copy disc and it's creating a temp image on your hard drive?

You do have the option of running the repair when offered from the install disc too.

Try this and see if it works?

Cd1.jpg

CD2.jpg

Yes it's creating a temp image on the hard drive prior to burning.

I tried as you suggested & I get the following

Attached Files

•  Untitled.jpg   153.81K   1 downloads

[myguggi]

greshoff, on 13 December 2011 - 10:46 AM, said:

Yes it's creating a temp image on the hard drive prior to burning.

I tried as you suggested & I get the following

That is what you are supposed to get - you cannot create an iso image file from a CD.

You have to use the "global image" format

[Brendon]

Hi,

You can't create an ISO image from an AUDIO CD, only a data one.

Don't use the Data/Copy tab, use the Music/Audio Copy Disc. It works!

 copy.jpg   93.7K   0 downloads


Regards,
Brendon

[cdanteek]

greshoff, on 13 December 2011 - 10:46 AM, said:

Yes it's creating a temp image on the hard drive prior to burning.

I tried as you suggested & I get the following

Sorry, my fault for not explaning better.

It does work under Data Copy, Copy, Copy Disc, under Global-Image (.gi) ..

 GI.jpg   171.28K   0 downloads

[greshoff]

No it has never worked using 2012. I have tried the repair option and this has not helped. I have tried burning a global image and this also fails to burn. I am very disappointed with this sofftware as it does not do what it is supposed to do.

cdanteek, on 13 December 2011 - 09:49 AM, said:

Did it ever work?

Your using copy disc and it's creating a temp image on your hard drive?

You do have the option of running the repair when offered from the install disc too.

Try this and see if it works?

Cd1.jpg

CD2.jpg

[sknis]

greshoff, on 18 December 2011 - 01:03 AM, said:

No it has never worked using 2012. I have tried the repair option and this has not helped. I have tried burning a global image and this also fails to burn. I am very disappointed with this sofftware as it does not do what it is supposed to do.

What is the error you get with the gi file?

Tell us about the cd that you are trying to copy.  It it perhaps a teaching/learning cd rather than a straight commercial audio cd?  If so, does it play on your computer?  Would the disc have any copy protection?  

Can you rip the cd to your hard drive and burn that ripped contect?

Edited by sknis, 18 December 2011 - 04:52 AM.

[greshoff]

sknis, on 18 December 2011 - 04:50 AM, said:

What is the error you get with the gi file?

Tell us about the cd that you are trying to copy.  It it perhaps a teaching/learning cd rather than a straight commercial audio cd?  If so, does it play on your computer?  Would the disc have any copy protection?  

Can you rip the cd to your hard drive and burn that ripped contect?

I dont get any error the computer just freezes up after writing 594kb. The discs are various/any standard audio CDs without any protection. I have tried burning to both DVD rw drives with the same result. I can burn CD's & DVD's using these drives with alternative software so I dont think the drives are the issue.

Edited by greshoff, 18 December 2011 - 06:29 AM.

[cdanteek]

See if the write logs say anything about errors?

C:\Users\change to your user name\AppData\Roaming\Roxio\Dragon\3.x\WriteLogs

[greshoff]

cdanteek, on 18 December 2011 - 07:25 AM, said:

See if the write logs say anything about errors?

C:\Users\change to your user name\AppData\Roaming\Roxio\Dragon\3.x\WriteLogs

Folder is empty

[cdanteek]

greshoff, on 18 December 2011 - 12:40 PM, said:

Folder is empty

I can't poke your pc with a stick from here and everything we try ends in a dead end!

You get free phone support, North America only, have you tried that option?

[NolanH]

greshoff, on 13 December 2011 - 07:39 AM, said:

I have a quad core 2.8ghz cpu and 8gb memory. When I try to copy a CD the program copies the cd ok but when I try to burn it it freezes the PC and the only way to get it working again is by rebooting. Any ideas on what is causing this and how to resolve it. I can burn CD without issue using itunes.

I have same problem, using Dell  Studio 17 with quad core I7 and 6 gb memory, and using external BD/DVD writer along with the built-in DVD writer. In EVERY instance of trying to burn a disk of any type by any method -- Image burn, Copying DVD to DVD, Burning DVD and BD from within Creator 2012, etc -- the computer locks up and requires forced reboot. I can burn disks of all types using other software. I completely removed prior versions of Roxio software, including the Roxio package that came with the laptop,and have reinstalled several times. The problem remains.

Edited by NHarrison, 28 January 2012 - 11:33 AM.

[Brendon]

NolanH, on 28 January 2012 - 11:32 AM, said:

I have same problem, using Dell  Studio 17 with quad core I7 and 6 gb memory

You're in North America, as cdanteek said, "You get free phone support, North America only, have you tried that option?"