4 replies to this topic

[Blu-Rey]

I get the following error when I attempt to start VideoWave:
"The Current display settings do not meet the minimum requirements for this application.  Please change the screen resolution to 1024 x 768 pixels or higher, and the color quality to 16-bit or higher."  The problem then exits.

This version of VideoWave works fine on my Vista 64bit computer.

I tried the recommendation in this thread because the problem seemed related but it did not work for me: http://forums.suppor...753#entry361753

I am currently at resolution 1920x1080, 32-bit.   I have tried 1024x768 16bit and got the same error.  I have also connected a 2nd monitor at 1920x1280, 32-bit and still get the error.

I have attempted to run VideoWave "as administrator", and also in Vista 64bit, SP2 compatibility mode.. still get the error.

My Setup:
Roxio Creator 2011, service pack 1
VideoWave 13
Windows 7 Home Premium 64bit, SP1
HP dv6 Notebook PC QJ912AV#ABA, Intel i7-2670QM, 2.20GHz
8GB RAM
ATI Radeon HD 6490M - Intel HD Graphics 3000, Dedicated video memory 1280MB, total available 5093 MB.

[sknis]

Blu-Rey, on 24 December 2011 - 07:14 AM, said:

I get the following error when I attempt to start VideoWave:
"The Current display settings do not meet the minimum requirements for this application.  Please change the screen resolution to 1024 x 768 pixels or higher, and the color quality to 16-bit or higher."  The problem then exits.

This version of VideoWave works fine on my Vista 64bit computer.

I tried the recommendation in this thread because the problem seemed related but it did not work for me: http://forums.suppor...753#entry361753

I am currently at resolution 1920x1080, 32-bit.   I have tried 1024x768 16bit and got the same error.  I have also connected a 2nd monitor at 1920x1280, 32-bit and still get the error.

I have attempted to run VideoWave "as administrator", and also in Vista 64bit, SP2 compatibility mode.. still get the error.

My Setup:
Roxio Creator 2011, service pack 1
VideoWave 13
Windows 7 Home Premium 64bit, SP1
HP dv6 Notebook PC QJ912AV#ABA, Intel i7-2670QM, 2.20GHz
8GB RAM
ATI Radeon HD 6490M - Intel HD Graphics 3000, Dedicated video memory 1280MB, total available 5093 MB.

Do not try to run the program in compatibility mode.  Make sure that is turned off.

I can't find them now but perhaps you can. find the video drivers for that notebook. Found - go here.   One of the issues is that you have listed two video devices. ATI Radeon mobility  and also Intel HD Graphics 3000.  Which are you using?   The latest driver from the one I found is dated Sept 16 , 2011.

Have you updated the drivers for that notebook from the HP web site?  Do not use updates from anywhere else since laptop drivers are modified for use on that laptop.

That QJ number you posted is something else.  The notebook is a Pavillion it should be in the form of  dv6?-?????.

Edited by sknis, 24 December 2011 - 07:41 AM.

[cdanteek]

Quote

I tried the recommendation in this thread because the problem seemed related but it did not work for me:

Not even remotely related to your problem!

What are your User Account Control or UAC settings?

Have you ran a repair from the installation disc when offered?

Forget the dual monitors for now, problems have been reported using two monitors with Roxio software.

Quote

Intel® HD Graphics 3000 delivers immersive and casual mainstream gaming capabilities with entry-level discrete graphics card performance without an additional graphics card or chip.

Quote

Intel® HD Graphics 2000 delivers casual mainstream gaming capabilities without an additional graphics card or chip.

http://www.intel.com...-developer.html

They're made to work with a Graphics Card or without, the OP mentioned the one he has "ATI Radeon HD 6490M".

Edited by cdanteek, 24 December 2011 - 08:13 AM.

[Blu-Rey]

A little confused as to what I should be trying.  Windows has no updates to install, HP Support assistant has no updates to install.

This is a brand new laptop, with nothing more than the OS, Firefox, MS Office '97 and Roxio loaded (and all updates).

I have not tried to run a repair from Roxio because nothing failed or gave error during the install.  I can try that I guess but it will have to wait unfortunately until I return home where my disc is.

For UAC it would be standard windows, I have not changed anything. The user is authorized, with modify, read & execute, read, write.
I have tried to run VideoWave "as administrator".  The user I am logged on to is the only user.

[cdanteek]

Blu-Rey, on 26 December 2011 - 08:15 AM, said:

A little confused as to what I should be trying.  Windows has no updates to install, HP Support assistant has no updates to install.

This is a brand new laptop, with nothing more than the OS, Firefox, MS Office '97 and Roxio loaded (and all updates).

I have not tried to run a repair from Roxio because nothing failed or gave error during the install.  I can try that I guess but it will have to wait unfortunately until I return home where my disc is.

For UAC it would be standard windows, I have not changed anything. The user is authorized, with modify, read & execute, read, write.
I have tried to run VideoWave "as administrator".  The user I am logged on to is the only user.

Do you think the installation on that PC might be broken?

 7.jpg   147.65K   1 downloads