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Mister Patterson

What Is Correct Path To Request Refund?

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I am trying to request a refund, per instructions at: FAQ Link

 

post-101147-059374700 1324847766.png

 

 

But the system can't find my order: post-101147-013298000 1324847791.png

 

I tried the credit card and order number lookup methods. Neither was successful. My order date is 12/13/2011.

 

 

Yet when I log in to my Roxio.com account, I can see my purchase: post-101147-071034500 1324847864.png

 

Any ideas?

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Did you actually order it from the Roxio Store?

 

That is the only place you can get a refund...

 

If you ordered from any other Retailer, you deal with them ;)

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Did you actually order it from the Roxio Store?

 

Thanks, Jim.

 

Yes, for the query information I am looking at a printout titled: "Roxio Online Store - Invoice"

 

The link at the bottom of the page says: "https://shop.roxio.com/store/sonic/......"

 

The order date is 12/13/2011

 

Maybe I need to "get someone on the horn" from Roxio to request a refund. It would make more sense to me as a customer if the refund link was available from the Roxio.com account page - but maybe that is the point of the separate path anyways - to add small roadblocks. I just hope that the person on the phone doesn't try to talk me out of the refund or offer me credit protection service.

 

 

Thanks, and seasons greetings!

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I tried the credit card and order number lookup methods. Neither was successful. My order date is 12/13/2011.

 

With email address?

 

post-97-071745300 1324915709.jpg

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