Jump to content

Roxio Community

What Is Correct Path To Request Refund?


  • Please log in to reply
3 replies to this topic

#1 Mister Patterson

Mister Patterson

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 25 December 2011 - 01:22 PM

I am trying to request a refund, per instructions at: FAQ Link

    Attached File  FAQ_Request_Refund.PNG   4.74K   1 downloads


But the system can't find my order: Attached File  Order_Search_Results.PNG   2.94K   0 downloads

I tried the credit card and order number lookup methods.  Neither was successful.  My order date is 12/13/2011.


Yet when I log in to my Roxio.com account, I can see my purchase: Attached File  My_Account.PNG   18.04K   0 downloads

Any ideas?

#2 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 34,858 posts
  • Gender:Male

Posted 26 December 2011 - 03:44 AM

Did you actually order it from the Roxio Store?

That is the only place you can get a refund...

If you ordered from any other Retailer, you deal with them ;)
Posted Image

#3 Mister Patterson

Mister Patterson

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 26 December 2011 - 07:33 AM

View PostJim_Hardin, on 26 December 2011 - 03:44 AM, said:

Did you actually order it from the Roxio Store?

Thanks, Jim.

Yes, for the query information I am looking at a printout titled: "Roxio Online Store - Invoice"

The link at the bottom of the page says: "https://shop.roxio.c...e/sonic/......"

The order date is 12/13/2011

Maybe I need to "get someone on the horn" from Roxio to request a refund.  It would make more sense to me as a customer if the refund link was available from the Roxio.com account page - but maybe that is the point of the separate path anyways - to add small roadblocks.  I just hope that the person on the phone doesn't try to talk me out of the refund or offer me credit protection service.


Thanks, and seasons greetings!

#4 cdanteek

cdanteek

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 25,317 posts
  • Gender:Male
  • Location:Prairie Rapids Crossing.

Posted 26 December 2011 - 08:09 AM

Quote

I tried the credit card and order number lookup methods. Neither was successful. My order date is 12/13/2011.

With email address?

Attached File  22.jpg   45.46K   1 downloads
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users