44 replies to this topic

[Myrna Larson]

cdanteek, on 03 January 2012 - 04:02 PM, said:

That's why I asked for the Device Manager shot.

I doubt it will help but I would try this anyway, right click a drive in device manager and click uninstall then do the other. Close things out and reboot the pc. When windows loads the drives and drivers will be recognized and reloaded, worth a try.

Next have you ever looked for a firmware update from the Dell Site? Since both drives came with the PC from Dell, and are OEM Drives not Retail drives, only update firmware from the Dell Site.

I think my comment about 'BD-ROM' was a red herring. I don't think reinstalling the drives or the drivers would help, either, for several reasons:

1) C2012 COPY DISK does NOT work when the source and destination drives are different, i.e. E to F or F to E.
2) C2012 COPY DISK DOES work when the source and destination drives are the same, i.e. E to E or F to F
   in spite of the fact it refers to drive F as a BD-ROM. I just now copied from F to F; from E to E yesterday.
3) C2012 CREATE AUDIO DISC can write to both drives, using either CDs or DVDs.
4) Creator Premier 10.3 can (a) copy a disc or ( write audio and data files to both drives using CDs or DVDs.
5) Sony Sound Forge can write audio files to both drives.
6) PowerDirector can write single or double layer video DVDs to both drives.
7) CopyDVD can copy a (standard) DVD from E to F or from F to E.

I don't find any new drivers on the Dell site.

So the problem boils down to C2012 COPY DISK's inability to copy from one drive to a different drive. I have problems only with C2012, and only with one function -- COPY DISK.

Edited by Myrna Larson, 03 January 2012 - 04:46 PM.

[cdanteek]

Quote

I don't think reinstalling the drives or the drivers would help, either, for several reasons:

As I said previously, I doubt it will help but I would try this anyway, right click a drive in device manager and click uninstall then do the other. Close things out and reboot the pc. When windows loads the drives and drivers will be recognized and reloaded, worth a try.

It's such a easy thing to do and you would be surprised what all has been fixed by this simple procedure!
I build my own PC's, I would of tried it by now myself, as a trouble shooting step.

[Myrna Larson]

cdanteek, on 04 January 2012 - 05:57 AM, said:

As I said previously, I doubt it will help but I would try this anyway, right click a drive in device manager and click uninstall then do the other. Close things out and reboot the pc. When windows loads the drives and drivers will be recognized and reloaded, worth a try.

It's such a easy thing to do and you would be surprised what all has been fixed by this simple procedure!
I build my own PC's, I would of tried it by now myself, as a trouble shooting step.

Uninstalling/reinstalling the drives did not help (as you and I both expected). But I have narrowed the problem further:

I can copy a disc (I tried a single layer DVD) from drive E to drive F if I set the options to "Stage to Hard Drive". I haven't tried it yet, but I fully expect that with this option set, I will be able to copy from drive F to drive E and I'll be able to copy both CDs and DVDs in either direction. This is consistent with my past experience of being able to write HARD DISC FILES to either DVD drive.

IOW, the problem seems to be with sequentially reading from one drive and writing to another, not with reading or writing either drive per se.

Edited by Myrna Larson, 10 January 2012 - 04:38 PM.

[cooper10]

Any luck with resolving this problem?? I am having the same sort of issues. I'm trying to burn an audio disk from my hard drive & receive the same error message complete with telling me to insert another disk (after trying 10 different disks by 3 different manufacturers). My computer is only a few months old,
Dell Inspiron One, Windows 7 (64 bit), 1TB HDD, Multiformat DVD±RW/CD-RW drive with double-layer support, 4GB DDR3 SDRAM, AMD Athlon™ II X2 Processor. I had initially installed Roxio Music Lab 10 premier & then went to Creator 2012, I encountered the same problem with both programs!

[grandpabruce]

cooper10, on 25 January 2012 - 09:40 AM, said:

Any luck with resolving this problem?? I am having the same sort of issues. I'm trying to burn an audio disk from my hard drive & receive the same error message complete with telling me to insert another disk (after trying 10 different disks by 3 different manufacturers). My computer is only a few months old,
Dell Inspiron One, Windows 7 (64 bit), 1TB HDD, Multiformat DVD±RW/CD-RW drive with double-layer support, 4GB DDR3 SDRAM, AMD Athlon™ II X2 Processor. I had initially installed Roxio Music Lab 10 premier & then went to Creator 2012, I encountered the same problem with both programs!

Your problem is not the same as Myrna's problem.  She has no problem burning from her hard drive, to a DVD or CD.