I doubt it will help but I would try this anyway, right click a drive in device manager and click uninstall then do the other. Close things out and reboot the pc. When windows loads the drives and drivers will be recognized and reloaded, worth a try.
Next have you ever looked for a firmware update from the Dell Site? Since both drives came with the PC from Dell, and are OEM Drives not Retail drives, only update firmware from the Dell Site.
I think my comment about 'BD-ROM' was a red herring. I don't think reinstalling the drives or the drivers would help, either, for several reasons:
1) C2012 COPY DISK does NOT work when the source and destination drives are different, i.e. E to F or F to E.
2) C2012 COPY DISK DOES work when the source and destination drives are the same, i.e. E to E or F to F
in spite of the fact it refers to drive F as a BD-ROM. I just now copied from F to F; from E to E yesterday.
3) C2012 CREATE AUDIO DISC can write to both drives, using either CDs or DVDs.
4) Creator Premier 10.3 can (a) copy a disc or ( write audio and data files to both drives using CDs or DVDs.
5) Sony Sound Forge can write audio files to both drives.
6) PowerDirector can write single or double layer video DVDs to both drives.
7) CopyDVD can copy a (standard) DVD from E to F or from F to E.
I don't find any new drivers on the Dell site.
So the problem boils down to C2012 COPY DISK's inability to copy from one drive to a different drive. I have problems only with C2012, and only with one function -- COPY DISK.
Edited by Myrna Larson, 03 January 2012 - 04:46 PM.