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Can't Install Creator 2011 On Laptop


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#1 deccoeur

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Posted 05 January 2012 - 11:28 AM

Need to move this post up one level to Creator 2011 Forum - sorry.

I've installed Creator 2011 on my desktop (Windows 7 Pro) and want to install it on my laptop (Windows 7 Home). The installer starts on the laptop and then reports that it cannot recognize the operating system. It says it must have Windows XP. Vista or 7.
What do I need to do to get it to recognize the O.S.? I need it on the laptop in order to use the Video Capture software.
Thanks,
Bob

Edited by deccoeur, 05 January 2012 - 11:32 AM.


#2 sknis

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Posted 05 January 2012 - 12:50 PM

View Postdeccoeur, on 05 January 2012 - 11:28 AM, said:

Need to move this post up one level to Creator 2011 Forum - sorry.

I've installed Creator 2011 on my desktop (Windows 7 Pro) and want to install it on my laptop (Windows 7 Home). The installer starts on the laptop and then reports that it cannot recognize the operating system. It says it must have Windows XP. Vista or 7.
What do I need to do to get it to recognize the O.S.? I need it on the laptop in order to use the Video Capture software.
Thanks,
Bob

Bob, not a big lecture but when you bought the program, you agreed to use it on only one computer so if you want to use it on the laptop, you have to remove it from the desktop.

For some reason, your computer is trying to run the program in the Vista compatibility mode which happens when the first install (on the laptop fail).  You have to go into Windows and check to not run it in VISTA compatibility mode.

Read this.

Edited by sknis, 05 January 2012 - 12:51 PM.

PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 deccoeur

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Posted 10 January 2012 - 12:40 PM

View Postsknis, on 05 January 2012 - 12:50 PM, said:

. . . you agreed to use it on only one computer so if you want to use it on the laptop, you have to remove it from the desktop.


Thanks. I thought that most s/w allowed both a "Home" and "Mobile" installation. I wanted to put VHS2DVD on the laptop and then carry the laptop upstairs to my TV/VCR. I guess I'll have to buy another VHS machine and set it up in my office.

Is it possible to just install VHS2DVD and not the entire Creator 2011 suite?

Thanks again,

Bob

#4 sknis

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Posted 10 January 2012 - 01:02 PM

View Postdeccoeur, on 10 January 2012 - 12:40 PM, said:

Thanks. I thought that most s/w allowed both a "Home" and "Mobile" installation. I wanted to put VHS2DVD on the laptop and then carry the laptop upstairs to my TV/VCR. I guess I'll have to buy another VHS machine and set it up in my office.

Is it possible to just install VHS2DVD and not the entire Creator 2011 suite?

Thanks again,

Bob

Now I am confused.  You started off with  asking about Creator 2011 and now you are asking about VHS to DVD.

Now I think I am unconfused. Posted Image  There was a version of Creator 2011 that came with both that program and the VHS to DVD program.  I thought that was on a different disc.  If so, yes, you can install VHS to DVD separately.  Even if it is one the same disc, you may be able to just install the VHS to DVD application.

I think that the original suggestion for the two programs was just to throw the other disc away.  In your case, you want the second disc.
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#5 deccoeur

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Posted 18 March 2012 - 06:53 PM

View Postsknis, on 10 January 2012 - 01:02 PM, said:

Now I am confused.  You started off with  asking about Creator 2011 and now you are asking about VHS to DVD.

Now I think I am unconfused. Posted Image  There was a version of Creator 2011 that came with both that program and the VHS to DVD program.  I thought that was on a different disc.  If so, yes, you can install VHS to DVD separately.  Even if it is one the same disc, you may be able to just install the VHS to DVD application.

I think that the original suggestion for the two programs was just to throw the other disc away.  In your case, you want the second disc.

Confusion abounds. Yes, I have the version (on a single DVD) that has Creator 2011 AND VHS to DVD. I can't get to the point on my laptop where I might have the option to install ONLY VHS to DVD. As soon as I select "ENGLISH" the program tells me I don't have a compatible system. I am running Windows 7 Home Premium. Before I started installation I viewed Properties for the Setup.exe file. The "Compatibility mode" box was greyed out, although within it the "Windows Vista" mode was checked. Just for grins I looked at the Setup.exe on my desktop PC running Windows 7 Professional, SP 1. On that machine the "Compatibility mode" box was enabled.

I attempted to reinstall Creator 2011 on the Desktop. It does NOT give me the option to install Creator 2011 and VHS to DVD separately. I then aborted the install.

Does anyone have any ideas how to get Creator 2011 to install on the laptop? I really need the portability so I can transcribe my old VHS tapes.

Thanks,

Bob

#6 Brendon

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Posted 18 March 2012 - 07:45 PM

View Postdeccoeur, on 18 March 2012 - 06:53 PM, said:

Does anyone have any ideas how to get Creator 2011 to install on the laptop? I really need the portability so I can transcribe my old VHS tapes.

Bob, the solution is in the link which Steve Knis posted in his first message on this topic. It's the little blue "Read This"

To save you finding your way through to it, here is a potted summary of the steps from the knowledgebase article he pointed you to.


-sometimes in Windows 7 your Creator SETUP.EXE will try to run in "Vista Compatibility Mode" and this will create an error message telling you that your Operating System is incompatible. You need to turn off the compatibility mode before the installer will work.

-Open your installer disc, and look at SETUP.EXE
-right-click on the file and select 'Properties'
-in the Properties box, click the 'Compatibility' tab
-make sure the box I've outlined in red is UNCKECKED, then click Apply and OK at the bottom

Attached File  compat.jpg   82.82K   0 downloads



Once you've done that, double-click on SETUP.EXE and install the program. Unchecking that box should prevent the error and allow it to install.

Regards,
Brendon


Edit: I forgot to mention, I don't think you can install just VHS2DVD from the suite installer. The only install options you get relate to that beknighted Streamer. :(



Brendon

Edited by Brendon, 18 March 2012 - 07:51 PM.

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#7 deccoeur

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Posted 18 March 2012 - 08:56 PM

View PostBrendon, on 18 March 2012 - 07:45 PM, said:

Bob, the solution is in the link which Steve Knis posted in his first message on this topic. It's the little blue "Read This"

Brendon

Brendon,

Thanks, but I tried that. As I said, on my laptop (Windows Home Premium) the "Compatibility mode" box is greyed out - disabled. I CANNOT uncheck the "Vista mode". When trying to install on the Windows 7 Professional desktop the box is enabled correctly and is unchecked.

If I'm unable to get the laptop to install I'll be forced to re-install on my desktop (portability issues). The problem here, as reported in a separate posting, on the desktop I can't get the Video Capture USB to detect a video input. I've updated the driver (seems 2009 is the latest) to no avail.

Again, any ideas?

Thanks,

Bob

#8 Brendon

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Posted 18 March 2012 - 11:36 PM

Thanks Bob,

I think it's best to leave your capture USB problem to its own thread to avoid total confusion, and try to fix the system compatibility problem on your laptop in this one.



Reading carefully I see what you mean. Your mentioning 'As soon as I select "ENGLISH"' means it isn't the compatibility mode problem I thought it was.

You've said "the program tells me I don't have a compatible system" and "reports that it cannot recognize the operating system"  but can you tell us exactly what error message is displayed? [Screen shot?] Does it give no clues as to the particular cause? Hopefully it won't be too generic and meaningless.

Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

"I did it until . . "

#9 sknis

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Posted 19 March 2012 - 04:15 AM

Quick question.  Is your W7 operating the English version?
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#10 deccoeur

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Posted 19 March 2012 - 08:43 AM

View Postsknis, on 19 March 2012 - 04:15 AM, said:

Quick question.  Is your W7 operating the English version?

Brendon,

Answering both responses:

My W7 installation is plain ol' English.

When Creator 2011 Setup starts, the first window, titled "Setup" states "Select your preferred installation language. It then gives a series of choices. "English" is the second choice and is pre-selected.

When I hit "OK" I get an "Error" window (don't have a screen capture utility on the laptop - sorry) that states:
   This operating system does not meet the minimum requirements for Roxio Creator 2011 Special Edition.
   This product will not be installed.
  
   Microsoft Windows XP SP2 (64-bit)
   Microsoft Windows XP SP 3 (32 bit)
   Microsoft Vista SP2 (32\64 bit)
   Microsoft Windows 7 Home Premium, Professional, or Ultimate (32\64 bit)

There is no other information provided in the Error window. From my Control Panel System Info:
   Windows 7 Home Premium, 64 bit.

I'll open the Capture USB issue in a new thread.

Thanks,

Bob

#11 Sonic Boom

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Posted 19 March 2012 - 01:40 PM

attach the file setup.dcf so I can make an edit to it to not check the OS.
Du Tran
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#12 deccoeur

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Posted 19 March 2012 - 04:16 PM

View PostSonic Boom, on 19 March 2012 - 01:40 PM, said:

attach the file setup.dcf so I can make an edit to it to not check the OS.

BB program will not let me upload .DCF file. Have zipped it for uploading.

How do I get the DVD setup program to find and use the revised file?

Thanks,

Bob

Attached Files



#13 deccoeur

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Posted 07 April 2012 - 09:16 PM

View PostSonic Boom, on 19 March 2012 - 01:40 PM, said:

attach the file setup.dcf so I can make an edit to it to not check the OS.
Dear Sonic,

Have you been able to make the modified setup.dcf file yet?

Thanks,

Bob

#14 Sonic Boom

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Posted 09 April 2012 - 08:12 AM

Attached file. Will PM password to you extract zip.

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Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#15 Sonic Boom

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Posted 09 April 2012 - 08:14 AM

To run you'll need to copy files from DVD to hard drive and then replace the setup.dcf file.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#16 deccoeur

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Posted 09 April 2012 - 09:22 AM

View PostSonic Boom, on 09 April 2012 - 08:14 AM, said:

To run you'll need to copy files from DVD to hard drive and then replace the setup.dcf file.
Sonic,

Got it. I'll let you know how it goes.

Regards,

Bob

#17 Sonic Boom

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Posted 09 April 2012 - 10:27 AM

Sorry. I uploaded the same file you gave me. Here is the updated one.

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Du Tran
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ROXIO, a division of Sonic Solutions

#18 deccoeur

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Posted 09 April 2012 - 11:14 AM

View PostSonic Boom, on 09 April 2012 - 10:27 AM, said:

Sorry. I uploaded the same file you gave me. Here is the updated one.
Dear Sonic,

Don't know which one I used, but it installed just fine and the Video Capture USB works just fine on the laptop (Windows 7 Home Premium). Now I just need to get it working on the desktop (Windows 7 pro) - different thread).

Many thanks for your help.

Bob




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