24 replies to this topic

[AtlanticVideography]

I just did a complete remove and reinstall and it did not fix the problem I am having.

While using VideoWave, I can no longer trim video clips that I've placed in the production editor's storyline.

When I select "trim", the window where my video should appear is blacked out. This is annoying because I can no longer edit/trim any of my video clips. I am completely blind. I press play and nothing happens.

Is there a fix for this? If I can't trim video this whole program is worthless to me.

Thanks!

[sknis]

AtlanticVideography, on 08 January 2012 - 08:42 PM, said:

I just did a complete remove and reinstall and it did not fix the problem I am having.

While using VideoWave, I can no longer trim video clips that I've placed in the production editor's storyline.

When I select "trim", the window where my video should appear is blacked out. This is annoying because I can no longer edit/trim any of my video clips. I am completely blind. I press play and nothing happens.

Is there a fix for this? If I can't trim video this whole program is worthless to me.

Thanks!

Some people attribute this to the use of IE 9 (including me).  I'm not sure why but it does happen and rolling back to IE8 seems to fix it.  

Why are you not using the cut and delete method.  It is much more freindly except for very small (10 frames or so) cuts. Here is how you do it..
It is a flash file and will take a couple of minutes to download it.

[AtlanticVideography]

sknis, on 09 January 2012 - 05:58 AM, said:

Some people attribute this to the use of IE 9 (including me).  I'm not sure why but it does happen and rolling back to IE8 seems to fix it.  

Why are you not using the cut and delete method.  It is much more freindly except for very small (10 frames or so) cuts. Here is how you do it..
It is a flash file and will take a couple of minutes to download it.

Thanks for the info on rolling IE9 back to IE8. I may try it to see if that works. I only use Firefox anyway.

Btw, how do you roll it back to 8 from IE9?

As for the "cut and delete method", thanks for that info as well. I really was only familiar with working in 'storyline', not in 'timeline'. Thank you for the tutorial - I will familiarize myself with that method.

[sknis]

AtlanticVideography, on 09 January 2012 - 02:52 PM, said:

Thanks for the info on rolling IE9 back to IE8. I may try it to see if that works. I only use Firefox anyway.

Btw, how do you roll it back to 8 from IE9?

As for the "cut and delete method", thanks for that info as well. I really was only familiar with working in 'storyline', not in 'timeline'. Thank you for the tutorial - I will familiarize myself with that method.

You may only use Firefox but the program does make use of some items (?) in IE.   Here are Microsoft's instructions.

That cut and delete method if much easier to use once you get used to it.  A couple of things to remember, you must select the section of the video where you want to do something.  It should have a dotted box around it.  If you get a message that you can't do something. it is because the section is not selected.   I often switch back and forth between timeline and storyline in order to add transitions or to move sections of the video around to another location.  It helps me keep straight on what I'm doing.     The methodd you were using is great for cutting out 10 frames or less of the video.  That is about 1/3 of a second.  I usually hide the 10 frames or so via a transition.

[cynter]

sknis, on 10 January 2012 - 05:25 AM, said:

You may only use Firefox but the program does make use of some items (?) in IE.   Here are Microsoft's instructions.

That cut and delete method if much easier to use once you get used to it.  A couple of things to remember, you must select the section of the video where you want to do something.  It should have a dotted box around it.  If you get a message that you can't do something. it is because the section is not selected.   I often switch back and forth between timeline and storyline in order to add transitions or to move sections of the video around to another location.  It helps me keep straight on what I'm doing.     The methodd you were using is great for cutting out 10 frames or less of the video.  That is about 1/3 of a second.  I usually hide the 10 frames or so via a transition.

IMO it isn't easier then trimming.  How is it easier then double clicking on the video and having the trim window pop up for you? The cut and delete method way of doing it isn't acceptable when doing fine video making work, because it doesn't work for true "trimming".  You end up cutting off more then you want to.  I was informed that IE9 is going to be a requirement and everyone will be forced to go to it.  Does Roxio have a fix for their problem that creates this issue when using IE9 and the trim window?

Edited by cynter, 17 January 2012 - 11:42 AM.

[myguggi]

cynter, on 17 January 2012 - 11:38 AM, said:

IMO it isn't easier then trimming.  How is it easier then double clicking on the video and having the trim window pop up for you? The cut and delete method way of doing it isn't acceptable when doing fine video making work, because it doesn't work for true "trimming".  You end up cutting off more then you want to.  I was informed that IE9 is going to be a requirement and everyone will be forced to go to it.  Does Roxio have a fix for their problem that creates this issue when using IE9 and the trim window?

I don't know what you you mean by true trimming. The split and delete method does exactly the same job except when trimming 10 or less frames. In that case only trimming works.

IE9 is going to be a requirement for what?

[cynter]

myguggi, on 17 January 2012 - 11:48 AM, said:

I don't know what you you mean by true trimming. The split and delete method does exactly the same job except when trimming 10 or less frames. In that case only trimming works.

IE9 is going to be a requirement for what?

And there is the problem.  When I want to do less then 10 frames it doesn't work, where as the trimmer works perfectly.

Edited by cynter, 17 January 2012 - 11:54 AM.

[myguggi]

cynter, on 17 January 2012 - 11:53 AM, said:

And there is the problem.  When I want to do less then 10 frames it doesn't work, where as the trimmer works perfectly.

Agreed, but that is the only advantage that the Trimmer has over the split & delete.  But I don't consider that a big problem.

[cynter]

myguggi, on 17 January 2012 - 11:56 AM, said:

Agreed, but that is the only advantage that the Trimmer has over the split & delete.  But I don't consider that a big problem.

Maybe you don't but I do.  So is there a fix that Roxio is creating, that when Microsoft forces us to use IE9 that we don't have to search for another software?  I happen to like Videowave and would hate to have to find another software to replace it.  I have been using this software for way too long and would like to continue to use it, but this bug would make me start looking.  What I use it for requires fine trimming, and to fix some of the trimming bugs of the program...I still would hate to shop elsewhere.

Edited by cynter, 17 January 2012 - 12:06 PM.

[sknis]

cynter, on 17 January 2012 - 12:04 PM, said:

Maybe you don't but I do.  So is there a fix that Roxio is creating, that when Microsoft forces us to use IE9 that we don't have to search for another software?  I happen to like Videowave and would hate to have to find another software to replace it.  I have been using this software for way too long and would like to continue to use it, but this bug would make me start looking.  What I use it for requires fine trimming, and to fix some of the trimming bugs of the program...I still would hate to shop elsewhere.

Shop where you want.  We are not Roxio employees and have no financial stake in what you decide to do.  Roxio is not getting rich if you stick wtih 3 year old software..

Did you roll back to IE 8?   Microsoft is not going to  make you use IE 9;   perhaps if you upgrade to W-8 maybe.  IE 6 is still available so I don't think you have an argument.

[cynter]

sknis, on 17 January 2012 - 12:20 PM, said:

Shop where you want.  We are not Roxio employees and have no financial stake in what you decide to do.  Roxio is not getting rich if you stick wtih 3 year old software..

Did you roll back to IE 8?   Microsoft is not going to  make you use IE 9;   perhaps if you upgrade to W-8 maybe.  IE 6 is still available so I don't think you have an argument.

IE 9 is going to be forced on us per my son who works for the company. http://windowsteambl...dows-7.aspx  It doesn't matter to me if you have stake in the company.  I came here to find out if they have a fix for this bug. If this isn't the place to find out that information, where is?  Looking through these forums I see the issue is still there.  I am using IE8 now. As I said I want to know where there is a fix?

[myguggi]

cynter, on 17 January 2012 - 12:31 PM, said:

IE 9 is going to be forced on us per my son who works for the company. http://windowsteambl...-windows-7.aspx  It doesn't matter to me if you have stake in the company.  I came here to find out if they have a fix for this bug. If this isn't the place to find out that information, where is?  Looking through these forums I see the issue is still there.  I am using IE8 now. As I said I want to know where there is a fix?

There is no fix and I don't think there will be one at least not for legacy versions.
Perhaps you should read that article you linked and you will see that no one will be forced to upgrade to IE9

Since none of us here work for Roxio (except for one or two who are identified as such) we have no knowledge of any fix. If you are using IE8 then there is no fix required anyway since Trim works

Edited by myguggi, 17 January 2012 - 12:38 PM.

[sknis]

Quote from that article:

Respecting Customer Choice and Control

While the benefits of upgrading are numerous, we recognize that some organizations and individuals may want to opt-out and set their own upgrade pace. One of the things we’re committed to as we move to auto updates is striking the right balance for consumers and enterprises – getting consumers the most up-to-date version of their browser while allowing enterprises to update their browsers on their schedule. The Internet Explorer 8 and Internet Explorer 9 Automatic Update Blocker toolkits prevent automatic upgrades of IE for Windows customers who do not want them. Of course, we firmly believe that IE9 is the most compelling browser for business customers, and we want them to make the decision to upgrade at their convenience. Commercial customers can learn more about how this auto upgrade affects them here.

Similarly, customers who have declined previous installations of IE8 or IE9 through Windows Update will not be automatically updated. Customers have the ability to uninstall updates and continue to receive support for the version of IE that came with their copy of Windows. And similar to organizations, consumers can block the update all together and upgrade on their own. Finally, future versions of IE will provide an option in the product for consumers to opt out of automatic upgrading.

Note: Bolding is mine.

[cynter]

Since none of you work here why the forum?  Nothing gets solved that way.  Well I hope Roxio creates a patch.



Thanks for your help

Edited by cynter, 17 January 2012 - 12:57 PM.

[ogdens]

cynter, on 17 January 2012 - 12:55 PM, said:

Since none of you work here why the forum?  Nothing gets solved that way.  Well I hope Roxio creates a patch.



Thanks for your help

I can assure you there will be NO patch from Roxio on a 3 year old software.

We are just fellow users who try to help other users....feel free to contact Roxio.

[AtlanticVideography]

Well, I use FireFox exclusively and not sure what IE9 has to do with the trimmer anyway.

Unfortunately, Roxio no longer offers support for Creator 2009, so don't expect a patch any time soon (would be my guess).

I guess if you want the trim method to work, you have to buy a 2011 or 2012 edition???

FYI: Creator 2011 (and 2012) sells on E-Bay for a very reasonable price.

Anyway, I decided not to roll back IE9 to IE8 because I found that I can still use the video trim method alongside the split method. When using the split method, I can go back and forth and use the trimmer to trim a couple of frames here and there that I missed while using the split method (if that makes sense). I still can't see the video while using the trimmer (the screen is black), but I can still advance it frame by frame to get a particular video clip to start and end where I want it to. For this, I don't need to see the video playing on the main box. I can see what I need to see in the smaller boxes where the video begins and ends. Does that make sense?

[cynter]

ogdens, on 17 January 2012 - 01:03 PM, said:

I can assure you there will be NO patch from Roxio on a 3 year old software.

We are just fellow users who try to help other users....feel free to contact Roxio.

and I thought I was!  This is their forum after all isn't it?  The software maybe three years old, but they should still support it right?

[cynter]

AtlanticVideography, on 17 January 2012 - 01:13 PM, said:

Well, I use FireFox exclusively and not sure what IE9 has to do with the trimmer anyway.

Unfortunately, Roxio no longer offers support for Creator 2009, so don't expect a patch any time soon (would be my guess).

I guess if you want the trim method to work, you have to buy a 2011 or 2012 edition???

FYI: Creator 2011 (and 2012) sells on E-Bay for a very reasonable price.

Anyway, I decided not to roll back IE9 to IE8 because I found that I can still use the video trim method alongside the split method. When using the split method, I can go back and forth and use the trimmer to trim a couple of frames here and there that I missed while using the split method (if that makes sense). I still can't see the video while using the trimmer (the screen is black), but I can still advance it frame by frame to get a particular video clip to start and end where I want it to. For this, I don't need to see the video playing on the main box. I can see what I need to see in the smaller boxes where the video begins and ends. Does that make sense?

Does that work with Timeline too.  So you basically trim without seeing the video?  Sometimes when I trim my stuff and save the file and open it up again before rendering, I find there is a flash that I need trimmed out..it is usually one or two frames and that is why the trim is what is needed and not a cut.  So if you can still trim with the screen blacked out yes that would work.  I don't need to see it because I know it's there.
ETA..I think I know now what you are saying..the start and end boxes still have the video?

Edited by cynter, 17 January 2012 - 01:26 PM.

[myguggi]

cynter, on 17 January 2012 - 01:14 PM, said:

and I thought I was!  This is their forum after all isn't it?  The software maybe three years old, but they should still support it right?

This forum is not officially supported by Roxio - they just host it with the occasional Roxio employee popping in. For official support  you have to go to Customer Service. There will not be any updates/patches  for C2009, it is legacy software. Whether they will help you (for a fee of course) is up to them.

[AtlanticVideography]

cynter, on 17 January 2012 - 01:23 PM, said:

Does that work with Timeline too.  So you basically trim without seeing the video?

Yes, you can still trim without seeing the video in the main box (it's blacked out). What I found is that while using the split method in "timeline", I can switch back and forth over to "storyline" and use the trimmer to trim a few frames of video that I missed while using the split method in "timeline". You will notice when in "storyline" that when you go to trim the video, you will have one box showing "start" and one box showing "end". Just use your mouse and the little scroll wheel to advance it frame by frame to where you want the video clip to start and also where you want it to end. You won't see the video in the main box, but you'll see a picture in the two smaller boxes of start and end. Trim it using the scroll wheel and then go back to "timeline".    

cynter, on 17 January 2012 - 01:23 PM, said:

Sometimes when I trim my stuff and save the file and open it up again before rendering, I find there is a flash that I need trimmed out..it is usually one or two frames and that is why the trim is what is needed and not a cut.  So if you can still trim with the screen blacked out yes that would work.  I don't need to see it because I know it's there. ETA..I think I know now what you are saying..the start and end boxes still have the video?

Yes, you don't need to see the video because all you really need to see is what particular frame you are starting and ending with.