10 replies to this topic

[drvstrnz]

i just tryed my BD Player for frst time, says it's updated, plays audio justfine,but no picture????
also says no permissions to change anything????

need help or different sofware gonna happen.

[drvstrnz]

I have an asus G74S windows 7, all the bells and whistles, laptop with BD player and roxio cineplayer BD.
I am trying out player for first time today, says it is updated, i did register it.
upon inserting the BD disc it asks if I want to play, i click yes. it starts whirling and then the audio starts, then no picture?????
Tried to change format, it tells me i don't have permission to do this.??

it says output format not supported, tryto change and no permission message displays......help

[sknis]

drvstrnz, on 09 January 2012 - 01:31 PM, said:

I have an asus G74S windows 7, all the bells and whistles, laptop with BD player and roxio cineplayer BD.
I am trying out player for first time today, says it is updated, i did register it.
upon inserting the BD disc it asks if I want to play, i click yes. it starts whirling and then the audio starts, then no picture?????
Tried to change format, it tells me i don't have permission to do this.??

it says output format not supported, tryto change and no permission message displays......help

It may be a problem with DRM protection.  The following may apply.

Trying to play a newer commercial disc?  They change the protection scheme so often that Roxio could not keep up with all the changes.  DVD players are frequently updated so it will play on that.  The "bad guys" assume that if you put a commercial disc in a computer DVD drive, that you are trying to copy it. This was first seen with Avitar and has continued since then.  Roxio no longer sells the BR plug in for computers. What they sell is for making a BR disc and playing it on a BR DVD player.

You can still play non-commercial disc (ones that you made) on your DVD BR player.

[cdanteek]

drvstrnz, on 09 January 2012 - 01:31 PM, said:

I have an asus G74S windows 7, all the bells and whistles, laptop with BD player and roxio cineplayer BD.
I am trying out player for first time today, says it is updated, i did register it.
upon inserting the BD disc it asks if I want to play, i click yes. it starts whirling and then the audio starts, then no picture?????
Tried to change format, it tells me i don't have permission to do this.??

it says output format not supported, tryto change and no permission message displays......help

Did your Roxio Cineplayer come free with your PC?

Or is it a bought retail copy from the Roxio Website?

What is the name of the BD Disc your trying to play?

[drvstrnz]

sknis, on 09 January 2012 - 01:43 PM, said:

It may be a problem with DRM protection.  The following may apply.

Trying to play a newer commercial disc?  They change the protection scheme so often that Roxio could not keep up with all the changes.  DVD players are frequently updated so it will play on that.  The "bad guys" assume that if you put a commercial disc in a computer DVD drive, that you are trying to copy it. This was first seen with Avitar and has continued since then.  Roxio no longer sells the BR plug in for computers. What they sell is for making a BR disc and playing it on a BR DVD player.

You can still play non-commercial disc (ones that you made) on your DVD BR player.

Thanks for the input, downoaded power dvd and watched the movie....came with the other, probably going to uninstall it as it's being a pain in the you know what.

[drvstrnz]

cdanteek, on 09 January 2012 - 03:38 PM, said:

Did your Roxio Cineplayer come free with your PC?

Or is it a bought retail copy from the Roxio Website?

What is the name of the BD Disc your trying to play?

the software came with the PC,already installed,was trying to watch captain america 2011.

[cdanteek]

drvstrnz, on 09 January 2012 - 05:32 PM, said:

the software came with the PC,already installed,was trying to watch captain america 2011.

It's OEM software, your best and only bet is with Asus support.

Captain America 2011 doesn't seem to have any new BD+ protection.

[rileydeed]

Hi guys and gals. I have a similar if not identical problem with my Asus g73sw laptop. Mine also came with Cineplayer BD installed and will play some blu ray discs just fine, but the first disc I put in came up with a red background screen and the message "your blu-ray player needs to be updated". The disc I was trying at the time is a recent release called "Water for Elephants". When I opened a ticket with Roxio about this I was told that they no longer sell this product. I have a ticket#, but cant figure out how to reopen the ticket Any and all help would be appreciated.

[cdanteek]

rileydeed, on 10 January 2012 - 06:58 AM, said:

Hi guys and gals. I have a similar if not identical problem with my Asus g73sw laptop. Mine also came with Cineplayer BD installed and will play some blu ray discs just fine, but the first disc I put in came up with a red background screen and the message "your blu-ray player needs to be updated". The disc I was trying at the time is a recent release called "Water for Elephants". When I opened a ticket with Roxio about this I was told that they no longer sell this product. I have a ticket#, but cant figure out how to reopen the ticket Any and all help would be appreciated.

Did you have trouble understanding what to do?

"It's OEM software, your best and only bet is with Asus support."

[rileydeed]

cdanteek, on 10 January 2012 - 07:33 AM, said:

Did you have trouble understanding what to do?

"It's OEM software, your best and only bet is with Asus support."

Yeah, I have a support ticket with Asus as well. I guess I'll just wait and see how that goes. I was kinda hoping somebody somewhere had a magic answer

[rileydeed]

OK, i have had some time to read some older threads and I see that my question was in fact asked and answered. Sorry for bringing it up again. I know how irritating that can be. Thanks.