23 replies to this topic

[rain6460]

Hello,
There was a thread marked as solved from last May, see below. I am running Creator 2011 pro (with service pack 1) on a Windows 7 64bit machine, and am having the exact same problem. The difference is, turning up the mic to 100% in the Windows audio properties did not solve my issue. In fact, I have tried varying every possible setting in both Windows sound properties, and Roxio to no avail. Drivers are up to date, and I have killed every other program and process I can. The clicking/popping in the background will not go away.

And like the person from the previous thread, I can record using Windows sound recorder with no background noise. I also have Audacity installed, and can record with no noise at all. The easy solution would be to just use Audacity...but I prefer the Roxio interface. I have captured audio using Roxio and my Sennheiser usb mic, on my last xp machine with previous versions of Roxio, and have never encountered this issue. Any help would be appreciated. Thanks.
Jeff

http://forums.suppor...captured-audio/

[Jim_Hardin]

Nobody thought it would resolve the issues back then either

Although it did seem to for the Poster

What are you recording and how are you set up?

Which program in the Suite are you using to Record?

[rain6460]

Hi Jim,
I believe it's the Easy Audio Capture program. From the Homepage I click the audio button on the left, then choose capture audio from sound card. I'm recording my own voice using a Sennheiser  USB headset.

I recently updated my audio drivers. And like I said, Windows Sound Recorder and Audacity record clearly with no background noise. But darn it...I want Roxio!!! :-)) Thanks.

Jeff

[Jim_Hardin]

I just tried a test capture with my mic & and an iPod in front of it

When I used the default setting, it could barely be heard:

 Image2.jpg   63.53K   0 downloads

When I upped the microphone settings:

 Image3.jpg   65.19K   0 downloads

And you can see the results here:

 Image4.jpg   126.3K   0 downloads

I did not get any other noises but I know that some folks have... I don't really know what to tell you at this point...

[rain6460]

Thanks Jim. Yea I'm pretty much stumped after trying everything I can think of. Don't know what kind of sound drivers you have. Mine are from Realtek. Maybe there's some sort of conflict with Roxio and these 64bit drivers. Who knows! Anyway Jim, thanks again for trying to help out . Very much appreciated.

Jeff

[Jim_Hardin]

I have a 64 bit System but have never seen any 64 bit audio drivers for it???

 Image2.jpg   128.14K   0 downloads

Maybe you want to delete your Device Manager entries and reboot?

Can you post a short sample of an audio capture here? (10 mb limit)

[rain6460]

Hi Jim,
Sorry, I've been away and quite busy. Haven't had time to fool with this lately. I will post a sample of the audio using Roxio, and one using Audacity as soon as I get the opportunity. Thanks.
Jeff

[Jim_Hardin]

rain6460, on 18 January 2012 - 07:38 PM, said:

Hi Jim,
Sorry, I've been away and quite busy. Haven't had time to fool with this lately. I will post a sample of the audio using Roxio, and one using Audacity as soon as I get the opportunity. Thanks.
Jeff

Try what I suggested first???

[rain6460]

Hi Jim,
Sorry this took so long. Yes I did uninstall audio drivers in device manager and let Windows re-install. However this had no impact on my recordings. Audacity still records with no distortion, while same issue exists using the capture audio from sound card option in Roxio. I'm stumped. See attachments. Thanks Jim

Jeff

Attached Files

•  Audacity_test.mp3   183.26K   5 downloads
•  Roxio_test.mp3   469.59K   8 downloads

[Jim_Hardin]

They are hard to see in the waveform, but the ear can't miss them

 Image1.jpg   133.99K   0 downloads

Of course I don't have a solution

Guessing it is a USB mic? If so try some of the different ports...

I did just try this again and cannot reproduce the 'clicks'... I am hoping someone else might jump in here with some fresh ideas

I will also try this week to crawl under my desk and remove the mic so I can try it on another PC...

[d_deweywright]

Okay, I just listened to your clip.  Have you checked to make sure you have the sample rate set in your recording settings set to 44100, and not 48000 Hz?  See my posting here for details.  Let us know what you find.

[Sound Lubber]

Glad to have found this thread. I'm having the same difficulty only on Roxio.  I've tried Capture Audio from Sound Card and directly into Sound Editor and in both cases I get almost a helicopter type sound with the playback.  I'm using a Toshiba Satellite 655C  with an I3 processor.   Settings are at 44100.  I noticed that listening through the headphones the audio going in is pure-but the playback has the popping etc.  I'm recording using a Blue Snowball USB Mic.  Hope to find a solution.

[Sound Lubber]

Sound Lubber, on 17 March 2012 - 06:00 PM, said:

Glad to have found this thread. I'm having the same difficulty only on Roxio.  I've tried Capture Audio from Sound Card and directly into Sound Editor and in both cases I get almost a helicopter type sound with the playback.  I'm using a Toshiba Satellite 655C  with an I3 processor.   Settings are at 44100.  I noticed that listening through the headphones the audio going in is pure-but the playback has the popping etc.  I'm recording using a Blue Snowball USB Mic.  Hope to find a solution.

Just tried my mic on my XP Home Ed with Roxio.  Worked fine.  I guess it's a Windows 7 issue-But is it Windows or Roxio lacking the compatibility???

[sknis]

Sound Lubber, on 18 March 2012 - 03:31 PM, said:

Just tried my mic on my XP Home Ed with Roxio.  Worked fine.  I guess it's a Windows 7 issue-But is it Windows or Roxio lacking the compatibility???

Sometimes the audio Windows settings get switched back to an earlier setting wthout notification.  Set up the program to capture and then go back to the Windows audio system settings for the default recording device to make sure that they haven't changed.

[Sound Lubber]

sknis, on 19 March 2012 - 04:06 AM, said:

Sometimes the audio Windows settings get switched back to an earlier setting wthout notification.  Set up the program to capture and then go back to the Windows audio system settings for the default recording device to make sure that they haven't changed.

Gave it a try...no Good.  The microphone shows as the default device and I've also tried different inputs on my laptop and every audio capture program I could find-Even Digitize LP and Tapes as well as the Sound Editor interface itself.  Something in in this Edition is not allowing a clean capture of audio. I don't have another Windows 7 PC to see if an Earlier version might work. Guess I'll have to wait for a patch.

[d_deweywright]

Sound Lubber, on 27 March 2012 - 03:59 PM, said:

Gave it a try...no Good.  The microphone shows as the default device and I've also tried different inputs on my laptop and every audio capture program I could find-Even Digitize LP and Tapes as well as the Sound Editor interface itself.  Something in in this Edition is not allowing a clean capture of audio. I don't have another Windows 7 PC to see if an Earlier version might work. Guess I'll have to wait for a patch.

Are you getting the noise even if you use non-Roxio applications?  (i.e. something like CDWAVE?)  If so, then it's not a Roxio problem.  Is there a recording application that came with your USB Microphone?  Does that have the same issue?

Let us know!

[NMPastor]

I've got the same problem. Dell Inspiron 17R laptop. Windows 7 64 bit. Roxio 2011, fully updated. Recording in Sound Editor using an xTag USB microphone. When I use the xTag with Microsoft Sound Recorder...no problem. When I use the internal microphone (with updated RealTek driver) and Sound Editor...no problem.

I use the xTag with an older laptop running Windows XP and Roxio Sound Editor 2009...no problem.

So it sure looks like a Roxio/Windows 7 issue to me.

[d_deweywright]

NMPastor, on 28 March 2012 - 11:10 AM, said:

I've got the same problem. Dell Inspiron 17R laptop. Windows 7 64 bit. Roxio 2011, fully updated. Recording in Sound Editor using an xTag USB microphone. When I use the xTag with Microsoft Sound Recorder...no problem. When I use the internal microphone (with updated RealTek driver) and Sound Editor...no problem.

I use the xTag with an older laptop running Windows XP and Roxio Sound Editor 2009...no problem.

So it sure looks like a Roxio/Windows 7 issue to me.

Thanks for that feedback!

[Sound Lubber]

d_deweywright, on 28 March 2012 - 12:37 PM, said:

Thanks for that feedback!

I just downloaded Audacity 2.0 for Windows 7.   No clicking---crystal clear recordings. I'm in agreement it must be a Roxio Windows 7 issue.  I'm running a Toshiba Satellite C655   Intel i3-2310M CPU 2.1GHz  4GB DDR3 1333MHz RAM  Windows 7 Home Premium 64bit  Conexant SmartAudio HD.  Using USB Plugin Blue Snowball Mic. I also tried disabling speakers/listening device with no luck. Hope Roxio finds a patch.

[Singalong]

Just wanted to say that I'm having the same problems with background crackling. I have used Roxio Easy Media Creator 7.5 Sound Editor for years with no bother, and it was happy when I changed my OS to Windows XP. However, after changing OS again, this time to Windows 7 Home Premium (32 bit), Roxio Sound Editor produces the irritating background interference mentioned by others here. No other sound capture software, such as Audacity, does it, so, after trying different sound cards and getting the same result, I assumed my very old Roxio version was not compatible with Windows 7 and that I needed an up-to-date version. I'm now pleased that I hadn't got around to spending money on a new one, because from the comments here I gather that even the most recent versions are incompatible. I do like the uncluttered Roxio interface, so I'm rather depressed to learn that I can't use it any more. (Having said all that, Windows 7 is proving to be such a pain in the neck, especially regarding software incompatibilty issues, that I may switch back to Windows XP!)

Edited by Singalong, 21 April 2012 - 03:14 AM.