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Dvditprohd Has Run Out Of Free Activation Code?

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I bought DVDitPROHD a few years ago and have been using it for DVD and BD-R creation to good effect Today I tryed to run it and an activation code is now needed? I activated it when it was bought - when I try to use the on line activation it reports serial number not valid

 

I had initial errors and they were sorted out By Scott and I have no issues since -

 

The only thing that has changed recently is my CPU from a quad 2.4 ghz to a quad 3.0 ghz

 

Please help

 

I have come to rely on this software now and will be behind in my work if I cant get it to run

 

win xp32bit pro

 

Many thanks

 

Cath

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1)Send an e-mail to Support explainining your problem. Inside your workstation there is a file, named sarlicense9 (hidden files), with your ancient configuration! So, you can not activate because the Roxio's server don't know your new configuration. Support must give you the permission to delete this file and permission to do a new activation.Sometimes ago I had the same situation! All is running very well!!!

 

2) You can try this http://activation.roxio.com/activateme/Default.aspx

but I am not if this works. Maybe...Good Luck!!!

Edited by MPPais

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1)Send an e-mail to Support explainining your problem. Inside you workstation there is a file with your ancient configaration! So, you can not activate because the Roxio's server don't know your new configuration. Support must give you the permission to delete this file and permission to do a new activation.Sometimes ago I had the same situation! All is running very well!!!

 

2) You can try this http://activation.roxio.com/activateme/Default.aspx

but I am not if this workks. Maybe...Good Luck!!!

 

 

I had the same problem last week, support told me that they can't help me because my version 6.4 was purchased before Win7 compatibility and they said to solve my problem I need to purchase a new version 6.4 which is Win7 compatible

 

so I solved the problem myself by wiping the C drive with a Win7 image that I created 2 weeks earlier, all good again

 

why should I buy a new version when I already have 6.4? why can't they supply a free update, since the new version is also 6.4, very strange product support

Edited by antonsvideo

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why should I buy a new version when I already have 6.4? why can't they supply a free update, since the new version is also 6.4, very strange product support

Anton:

Last version is 6.4 ! Certainly you remember our post about this...

 

http://forums.support.roxio.com/topic/74343-64-version-number/

An update to Windows 7?...please, look at:

 

http://rovicorp.force.com/PublicKB1/articles/Roxio_Article/Windows-7-Support-and-Compatibility-with-Roxio-products?retURL=%2Fapex%2FknowledgeSearch%3Fc%3DRoxio%26lang%3Den_US%26k%3D%25C3%25A2%25C2%2580%25C2%25A2Windows%2B7%2BSupport%2Band%2BCompatibility%2Bwith%2BRoxio%2Bproducts&popup=false&lang=en_US

 

I can't see DVDit! HD Pro....

Edited by MPPais

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my version is 6.4 641B03A and support told me that there is a later version which is Win7 compatible and I can purchase it by phoning the sales department

 

Agent Response:

 

In order to upgrade to a compatible version of the software I suggest you contact our inside sales team.

 

Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

 

We appreciate the opportunity to assist you.

The Roxio Support Team

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Anton:

 

An wonderful Support Service............

No comparaison with our Edius's Support and Forum!!!!!!!!!!!!!

Edited by MPPais

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MPPais - and others thanks for the help!

 

After a busy time I have built up a fair amount of Blu-ray orders I have been putting them off for a while.....

 

Anyway, I have upgraded my pc to Win 7 64 bit and I am hoping DVDit pro HD will work on my new pc

 

 

Is this a try it and see situation - I can see NO support or patch for use with WIN 7 64 at all - any pointers would be great!!

 

Thanks in advance

 

Are Roxio still helping us users out?

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Anyway, I have upgraded my pc to Win 7 64 bit and I am hoping DVDit pro HD will work on my new pc

 

My workstation has Windows 7 Professional 64bit.

DVDit! HD Pro works very well.

Good luck!

Edited by MPPais

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UREKA!! My windows 7 64 bit seems to be working very well!

 

After a shaky start with a faulty drive, I have installed a new one and its looking good so far :D

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I had the same problem last week, support told me that they can't help me because my version 6.4 was purchased before Win7 compatibility and they said to solve my problem I need to purchase a new version 6.4 which is Win7 compatible

 

so I solved the problem myself by wiping the C drive with a Win7 image that I created 2 weeks earlier, all good again

 

why should I buy a new version when I already have 6.4? why can't they supply a free update, since the new version is also 6.4, very strange product support

 

I tried this and got a message that it required a 25 digit key. DVDiT pro hd has a 17 digit key. I am reinstalling after a system crash.

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1)Send an e-mail to Support explainining your problem. Inside your workstation there is a file, named sarlicense9 (hidden files), with your ancient configuration! So, you can not activate because the Roxio's server don't know your new configuration. Support must give you the permission to delete this file and permission to do a new activation.Sometimes ago I had the same situation! All is running very well!!!

 

2) You can try this http://activation.ro...me/Default.aspx

but I am not if this works. Maybe...Good Luck!!!

 

 

This is the message I ment to quote.

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I fixed the problem accidentally. I never know that there are two different activating numbers for DVDit Pro HD. One is a CD key #, which is located inside the CD box. I can use it to activate DVDit Pro HD at windows XP computer only. Another one is a SN, which is at my register page on Roxio web site. I can use it at windows 7 computer. Both are 17 digit numbers.

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I bought DVDit Pro HD several years ago but never actually used it. I may soon go back to the project that it was intended for, so I need to know if I can still install and activate it on a XP machine. There is a Serial Key number on the package.

 

Also, where can I get the User Manual?

 

Thanks.

 

 

Steve has found a manual.

Edited by ogdens

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I think I'm having the same problem. The system doesn't recognize my activation code - it's even listed as a registered product in my account - and it doesn't recognize my REGISTERED product.

 

I'd send an email to support - but they seemed to have locked down all points of entry to tech support. I just want to install my application. How do I get ahold of someone who can "approve" my activation code?

 

Anyone have ideas?

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I cannot activate DVDit HD 6.3 nor 6.4.

 

When I try to activate 6.4, I get an invalid serial number error message. I have used this serial# for years until now. I received 6.4 directly from Sonic/Roxio.

 

When I try to activate 6.3, it simply refuses.

 

I had to do a clean install of Windows 7 x64, because of a looming hard disk drive failure

 

Thanks

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Roxio no longer has DVDit listed as one of their product and thus is no longer sold. That also probably means that they no longer support it and so they may have shut down the activation server.

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Roxio no longer has DVDit listed as one of their product and thus is no longer sold. That also probably means that they no longer support it and so they may have shut down the activation server.

I figured that had abandoned DVDit years ago. I never thought that i would actually run out of activations! I paid several hundred for this excellent program and cannot use it anymore.

 

Can anyone recommend a replacement [besides Adobe Encore DVD]?

 

Thanks

Edited by leader.desslock

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Could you please tell me which exact version of DVDit Pro do you have?

I have DVDit Pro HD 6.3 13ARDH bought as a digital download from Roxio/Sonic and 6.4 641B01A [given to me by Roxio] installed on Windows 7 x64.

 

Thanks

Edited by leader.desslock

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I have DVDit Pro HD 6.3 13ARDH bought as a digital download from Roxio/Sonic and 6.4 641B01A [given to me by Roxio] installed on Windows 7 x64.

 

Thanks

Any ideas? My work is piling up as i cannot use DVDit Pro HD 6.4 nor 6.3.1!

 

Thanks

post-126344-0-82916000-1433793343_thumb.png

post-126344-0-52455100-1433793344_thumb.png

Edited by leader.desslock

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Is there anybody still monitoring this form. I also have an activation issue due to buying a new computer and trying to install DVDit HD Pro on it.

 

Fred

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A quick search on the web yielded this --- activation.roxio.com/activateme/

 

I didn't go further because I didn't have a computer with XP. It is OLD so it may not work with any newer OS. It should work with XP though, I don't know if DVDIt pro is still on the activation list.

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Same here, been using DVD IT PRO HD for 9 years now, after a windows update suddenly asked me to activate the product. It then said Invalid product key as in pic above, I know th key is right as I re registered it and it was accepted. Im using v.6.4 641B03A and i have multiple diskd to create for my business. Please please help, i dont want software support just the ability to activate or clear the activation. I bought the software for permanent use not limited to 9 years. There must be a version or a fix for this please some kind person must be able to help 8(.

roddy.mcmillan@ntlworld.com

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I saw in a previous post there is a way to delete a hidded file and add a new one with roxio support please let me know what to do anyone 8(

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I saw in a previous post there is a way to delete a hidded file and add a new one with roxio support please let me know what to do anyone 8(

Where is SS Scott when you need him

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Does anyone know if DVDit HD Pro 6.3 will run on Windows 10? I was given a new product key but when I try and install the program I'm receiving the following error.

 

INTERNAL ERROR 2753

DRVINS64.EXE D369970D_84F1_4034_AD04_376E78E04

B9D

 

I was not able to copy and paste this error so I wrote it out and typed it here. I'm never sure if I reading "0"s or "O"s when I see errors on the screen.

 

I'm still waiting to hear back from tech support about the meaning of this error. I thought that maybe someone here might be faster with an answer and a reply.

 

Fred

Edited by Fred Berney

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