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Help With Easy Cd & Dvd Burning (Red Box)


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#1 HRod

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Posted 16 January 2012 - 12:02 PM

Need help!!!! When I try to open Roxio, I am getting a meassage that is saying that "drivers" on this operatiung system need to be enabled"

I have re-installed the program several times with no success. I have sent emails to support.roxio.com and have not got any response back.

#2 myguggi

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Posted 16 January 2012 - 12:11 PM

View PostHRod, on 16 January 2012 - 12:02 PM, said:

Need help!!!! When I try to open Roxio, I am getting a meassage that is saying that "drivers" on this operatiung system need to be enabled"

I have re-installed the program several times with no success. I have sent emails to support.roxio.com and have not got any response back.

First of all tell us what program you have!  Easy CD & DVD Burning  (if that is the name) is not very helpful.
Some information about your system would also be useful, Use this post as a guide

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#3 sknis

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Posted 16 January 2012 - 12:30 PM

Drivers?  That sounds more like a Windows hardware issue.
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#4 HRod

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Posted 16 January 2012 - 12:32 PM

The program I have is Easy Cd & Dvd Burning (red box) and my operating system is Windows Vista. I purchased it 6 months ago and all of a sudden it will not open. When I click on it to open it on my desk top and box comes up stating, Drivers on this operating system need to be enabled" I have tried to repair it nad have reinstalled it several times with no luck.

#5 HRod

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Posted 16 January 2012 - 12:43 PM

This is the actual message I get when I try to open up Roxio.....

“All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive”

#6 myguggi

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Posted 16 January 2012 - 12:46 PM

View PostHRod, on 16 January 2012 - 12:43 PM, said:

This is the actual message I get when I try to open up Roxio.....

"All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive"

Does device manager show the drives as disabled? If yes, then what did you do that would suddenly disable them? What updates or installes have you done lately?

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#7 HRod

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Posted 16 January 2012 - 12:46 PM

View Postmyguggi, on 16 January 2012 - 12:11 PM, said:

First of all tell us what program you have!  Easy CD & DVD Burning  (if that is the name) is not very helpful.
Some information about your system would also be useful, Use this post as a guide


This is the actual message I get when I try to open up Roxio.....

“All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive”

#8 HRod

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Posted 16 January 2012 - 12:47 PM

View Postsknis, on 16 January 2012 - 12:30 PM, said:

Drivers?  That sounds more like a Windows hardware issue.


This is the actual message I get when I try to open up Roxio.....

“All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive”

#9 myguggi

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Posted 16 January 2012 - 12:47 PM

Which is it: drives or drivers?

Does device manager show the  drives as disabled? If yes, then what did you do that would suddenly  disable them? What updates or installes have you done lately?

Edited by myguggi, 17 January 2012 - 12:09 PM.


Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#10 HRod

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Posted 16 January 2012 - 12:53 PM

View Postmyguggi, on 16 January 2012 - 12:46 PM, said:

Does device manager show the drives as disabled? If yes, then what did you do that would suddenly disable them? What updates or installes have you done lately?

To be very honest wiht you I am a novice when it come to my PC. I mostly use my PC for my football software which I have had on here for years and have never had a problem using it. I installed Roxio so that I could burn copies of my games and hand them out to the players on Monday. I have not installed any new program other than Roxio 6 months ago.....

#11 HRod

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Posted 16 January 2012 - 01:21 PM

I looked at Windows Update and here is a list that have been updated automatically recently:
Security Update for Windows Vista (KB2585542)
HP - Bus Controllers and Ports, Display - HP LP2465 LCD Monitor
Update for Windows (KB970158)
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597098)
Security Update for Windows Vista (KB2598479)
Security Update for Windows Vista (KB2644615)
Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Vista SP2 and Windows Server 2008 SP2 x86 (KB2656362)
Windows Malicious Software Removal Tool - January 2012 (KB890830)
Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2657424)
Security Update for Windows Vista (KB2584146)
Security Update for Windows Vista (KB2646524)

#12 Jim_Hardin

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Posted 16 January 2012 - 01:22 PM

Not a problem!

Win-Pause:

win-pause.jpg


Choose Device Manager:

Win-Pause Device Mgr.jpg


Then expand your Optical Drives:

Win-Pause Device Mgr Optical Drives.jpg


What do you see in yours? :huh:
Posted Image

#13 HRod

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Posted 16 January 2012 - 01:32 PM

View PostJim_Hardin, on 16 January 2012 - 01:22 PM, said:

Not a problem!

Win-Pause:

Attachment win-pause.jpg


Choose Device Manager:

Attachment Win-Pause Device Mgr.jpg


Then expand your Optical Drives:

Attachment Win-Pause Device Mgr Optical Drives.jpg


What do you see in yours? :huh:
Hi Jim, this is what i see....
HL-DT-ST-DVD-RW GSA-H60L SCSI CdRom Device

#14 HRod

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Posted 16 January 2012 - 04:12 PM

Can anyone help me out? I am unable to open Roxio, when I click on it i get the following message box....

“All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive”

I have reinstalled the program several times with no luck. I am running Windows Vista....

#15 ogdens

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Posted 16 January 2012 - 04:21 PM

View PostHRod, on 16 January 2012 - 04:12 PM, said:

Can anyone help me out? I am unable to open Roxio, when I click on it i get the following message box....

"All your drives are set to disabled, on this operating system. In order to start Easy CD and DVD Burning Home you must either physically remove your drive(s) or enable at least on drive"

I have reinstalled the program several times with no luck. I am running Windows Vista....


Will it play a DVD?.

Edited by ogdens, 16 January 2012 - 04:24 PM.


#16 HRod

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Posted 16 January 2012 - 04:26 PM

View Postogdens, on 16 January 2012 - 04:21 PM, said:

Will it play a DVD?.
yes it plays dvds

#17 ogdens

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Posted 16 January 2012 - 04:39 PM

View PostHRod, on 16 January 2012 - 04:26 PM, said:

yes it plays dvds


Try this  http://rovicorp.forc...alse&lang=en_US

#18 HRod

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Posted 16 January 2012 - 04:44 PM

View Postogdens, on 16 January 2012 - 04:39 PM, said:

will do right now, thanks...

#19 HRod

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Posted 16 January 2012 - 04:55 PM

View PostHRod, on 16 January 2012 - 04:44 PM, said:

will do right now, thanks...
ok I did that, what now?

#20 HRod

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Posted 16 January 2012 - 05:04 PM

View PostHRod, on 16 January 2012 - 04:55 PM, said:

ok I did that, what now?
still unable to open it....




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