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Usb Video Capture Device No Longer Recognized


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#1 cobraryk

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Posted 22 January 2012 - 06:13 AM

My usb capture device is no longer recognized on my desktop machine.(I5,win7 64 12 meg ram creator 2012)This device was originally installed with creator 2010 and has worked satisfactorilly for more than a year and on creator 2012 for more than a month. Yesterday windows said the usb device was defective and could not be recognized. I have tried 6 different usb ports same thing. I tried connecting the device to my laptop(win 7 no creator) device was immediately recognized as a Usb2861 device. so I tried deleting and re-installing drivers, the cd will not install drivers as it says there is no device connected.

Sorry to be so wordy but wanted you all to know what I have tried. Any help will be greatly appreciated

#2 Jim_Hardin

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Posted 22 January 2012 - 07:26 AM

Not a problem, needed a lot of the  info anyway ;)

Of course Creator 2010 & 2012 are Win7 Compatible and when installing Creator 2012, all necessary drivers for the USB Device would have automatically been installed... :glare:

Still, how about taking a Before & After look in the Device Manager, before you plug in the Device and after:

Before & After Win7.jpg


It must look like the pic!!! Does yours? :huh:

Of course the Device will not work without the Roxio software... Even though Windows said it was recognized (your laptop), it will not work as the drivers it installs are incorrect.

What "CD" are you refering to? Did you purchase the Device seperatly and not with the Creator 2010 or 2012 Suites???

In fact... do you even have the V2D Software or should we move this to the Creator 2012 Forum?
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#3 cobraryk

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Posted 22 January 2012 - 10:39 AM

View PostJim_Hardin, on 22 January 2012 - 07:26 AM, said:

Not a problem, needed a lot of the  info anyway ;)

Of course Creator 2010 & 2012 are Win7 Compatible and when installing Creator 2012, all necessary drivers for the USB Device would have automatically been installed... :glare:

Still, how about taking a Before & After look in the Device Manager, before you plug in the Device and after:

Attachment Before & After Win7.jpg


It must look like the pic!!! Does yours? :huh:

Of course the Device will not work without the Roxio software... Even though Windows said it was recognized (your laptop), it will not work as the drivers it installs are incorrect.

What "CD" are you refering to? Did you purchase the Device seperatly and not with the Creator 2010 or 2012 Suites???

In fact... do you even have the V2D Software or should we move this to the Creator 2012 Forum?







Thanks for the Reply



My usb device only shows up under  usb devices as unknown device. When I purchased Creator 2010 the capture  device was included but came with a seperate CD entitled "Roxio Video  Capture Usb" which contained driver software. I was not aware that  Creator DVD contained Drivers as well, When I upgraded to Creator 2012  the device functioned for more than a month, so I don't think it could  be a driver conflict. I have inserted the device into Two other laptops  and both recognized it as a 2861 device but my main computer(desktop)  insists on saying "Unrecognized device" I am pulling out what little  hair I have Left

Edited by myguggi, 22 January 2012 - 11:06 AM.
move response out of quote


#4 cobraryk

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Posted 22 January 2012 - 10:52 AM

View PostJim_Hardin, on 22 January 2012 - 07:26 AM, said:

Not a problem, needed a lot of the  info anyway ;)

Of course Creator 2010 & 2012 are Win7 Compatible and when installing Creator 2012, all necessary drivers for the USB Device would have automatically been installed... :glare:

Still, how about taking a Before & After look in the Device Manager, before you plug in the Device and after:

Attachment Before & After Win7.jpg


It must look like the pic!!! Does yours? :huh:

Of course the Device will not work without the Roxio software... Even though Windows said it was recognized (your laptop), it will not work as the drivers it installs are incorrect.

What "CD" are you refering to? Did you purchase the Device seperatly and not with the Creator 2010 or 2012 Suites???

In fact... do you even have the V2D Software or should we move this to the Creator 2012 Forum?





also it does not show up in "sound,video,and game controllers" it shows up in "Universal seial bus controllers" as an unknown device. What I meant about the laptops is they recognized the type of device and would have let me install the drivers which my desktop won't

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  • Capture device.JPG

Edited by cobraryk, 22 January 2012 - 11:56 AM.


#5 Jim_Hardin

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Posted 22 January 2012 - 01:14 PM

Your not reading what I said or choose not to believe it :lol:

Windows will always recognize the device and install a driver. And it will always be the wrong driver! So your "tests" with other PC's prove absolutely nothing :(

What you need to do is follow the Prep Steps to the letter!

Then insert the Device and delete the entry in your Device Manager!

Remove the Device and place it in another room.

Then start the install of the Creator 2012 Suite, only pick Repair when it is offered.

Reboot and bring the device back in. Now try the 'Before & After' check ;)

I will assume all is well at this point. I would also guess you have a Registry Cleaner which you need to get rid of. When something works then stops, it is usually a Reg Cleaner that did it :P
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#6 cobraryk

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Posted 29 January 2012 - 09:12 AM

View PostJim_Hardin, on 22 January 2012 - 01:14 PM, said:

Your not reading what I said or choose not to believe it :lol:

Windows will always recognize the device and install a driver. And it will always be the wrong driver! So your "tests" with other PC's prove absolutely nothing :(

What you need to do is follow the Prep Steps to the letter!

Then insert the Device and delete the entry in your Device Manager!

Remove the Device and place it in another room.

Then start the install of the Creator 2012 Suite, only pick Repair when it is offered.

Reboot and bring the device back in. Now try the 'Before & After' check ;)

I will assume all is well at this point. I would also guess you have a Registry Cleaner which you need to get rid of. When something works then stops, it is usually a Reg Cleaner that did it :P
Hi Jim

sorry to take so long to continue this....Work is a pain. anyway to take your points out of order  I do not have a registry cleaner as Like you I think they do more harm than good. However my desktop will not allow roxio drivers to be installed as it says the device is not present, my laptop does allow me to install the Roxio drivers and the device functions normally. The only difference that I can see is laptop is win7 32 bit and only has usb 1.0 ports The desktop is win7 64bit and usb2.0 ports. Now I have finished following your instructions to the letter unfortunately I am no further ahead...can a usb device become operational on usb 1.0 but not usb 2.0 due to a defect?  afterall nothing lasts forever.   FYI  Ihave also done a complete factory restore of this computer which included formatting  the drive. the only software installed at this point was Creator 2012

Edited by cobraryk, 29 January 2012 - 09:15 AM.


#7 sknis

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Posted 29 January 2012 - 09:23 AM

The device should not work in USB1. Are you sure about that notbook USB port - it wpuld have to be pretty old to have a USB 1 port.

It will probably also not work with underpowered USB 2 ports.  Those are usually the ones on the front of your computer or on a non-powered hub.  Plug the devvcie into a USB port on the back of your computer or through a powered hub to the back of your computer to seer if that works.

You may have to redo the drivers again if Windows reinstalled the wrong ones.
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#8 cdanteek

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Posted 29 January 2012 - 09:32 AM

View Postcobraryk, on 29 January 2012 - 09:12 AM, said:

Hi Jim

sorry to take so long to continue this....Work is a pain. anyway to take your points out of order  I do not have a registry cleaner as Like you I think they do more harm than good. However my desktop will not allow roxio drivers to be installed as it says the device is not present, my laptop does allow me to install the Roxio drivers and the device functions normally. The only difference that I can see is laptop is win7 32 bit and only has usb 1.0 ports The desktop is win7 64bit and usb2.0 ports. Now I have finished following your instructions to the letter unfortunately I am no further ahead...can a usb device become operational on usb 1.0 but not usb 2.0 due to a defect?  afterall nothing lasts forever.   FYI  Ihave also done a complete factory restore of this computer which included formatting  the drive. the only software installed at this point was Creator 2012


Was the USB device plugged in before the software was installed?

Why is this in the Easy VHS to DVD forum when you talk about "the only software installed at this point was Creator 2012"? Where did you get the USB device? Did it come with C2012?

Not all ports are created equally. I know with desktops for instance, the rear USB are 2.0 and sometimes the front panel are only 1.0.

A laptop that came with W7 32 bit should have USB 2.0 ports. I've seen 1999 Dell XPS PC's running W98SE and had USB 2.0 ports!
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#9 Jim_Hardin

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Posted 29 January 2012 - 12:05 PM

If I read it right, the USB Device came with Creator 2010 (Special Edition)

And it was working for 2 years on your Desktop but now is not recognized?

As the others pointed out, it will never work with USB 1.0 Ports :huh:

Creator 2012 already has the Drivers, so you just want to hide that orginal disc away somewhere and save it for your next PC that has XP or Vista :lol:

Do you have anything else with a USB 2.0 Port that you can test with??? It is either your Port or the Device and we need to try to pin that down ;)
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#10 cobraryk

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Posted 31 January 2012 - 11:34 AM

View PostJim_Hardin, on 29 January 2012 - 12:05 PM, said:

If I read it right, the USB Device came with Creator 2010 (Special Edition)

And it was working for 2 years on your Desktop but now is not recognized?

As the others pointed out, it will never work with USB 1.0 Ports :huh:

Creator 2012 already has the Drivers, so you just want to hide that orginal disc away somewhere and save it for your next PC that has XP or Vista :lol:

Do you have anything else with a USB 2.0 Port that you can test with??? It is either your Port or the Device and we need to try to pin that down ;)
Hi Jim

I now believe it is the device, my usb(2.0) webcam and usb external drive all work in all the ports but the device does not work in any of them. I have ordered a new device and when it arrives I will post how I make out. Thanks to you all for your input.

#11 Jim_Hardin

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Posted 31 January 2012 - 12:11 PM

View Postcobraryk, on 31 January 2012 - 11:34 AM, said:

Hi Jim

I now believe it is the device, my usb(2.0) webcam and usb external drive all work in all the ports but the device does not work in any of them. I have ordered a new device and when it arrives I will post how I make out. Thanks to you all for your input.
Well that's a bummer - I thought that little puppy would last forever :huh:

Did they give you any price break for being a repeat customer :lol:
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