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Error Code 000d ver 8 will not install

#1 User is offline   joan3316 

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Posted 14 January 2006 - 06:24 AM

No where can I find what this error code is.

I have XP sp2, Ver 7.0 updated 7.5 no problems with program.

I insert the Creator 8 Suite Backup CD 1. It does it thing, then it comes to
a temp file which asks, overwrite yes or no.

I tried not overwriting and nothing happened it just sat there. I said yes
overwrite and got the error 000D.

I saw prior where someone asked the same error code. Some guy just
asked him to answer some stupid questions, but no answer was ever
given.

I asked that lady but just went round and round. No 000D error code

The darn thing will not install. What do I do?

Since I don't have problems with ver. 7, how do I get my $106 back.

Joan
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#2 User is offline   leongee 

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Posted 03 February 2006 - 05:23 PM

View Postjoan3316, on Jan 14 2006, 06:24 AM, said:

No where can I find what this error code is.

I have XP sp2, Ver 7.0 updated 7.5 no problems with program.

I insert the Creator 8 Suite Backup CD 1. It does it thing, then it comes to
a temp file which asks, overwrite yes or no.

I tried not overwriting and nothing happened it just sat there. I said yes
overwrite and got the error 000D.

I saw prior where someone asked the same error code. Some guy just
asked him to answer some stupid questions, but no answer was ever
given.

I asked that lady but just went round and round. No 000D error code

The darn thing will not install. What do I do?

Since I don't have problems with ver. 7, how do I get my $106 back.

Joan


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I had the same problem as you have for the past two months. I've beeen using Roxio since version 5, and did have some problem with its installation. At that time I use a utility application issued by Roxio to remove all remants of old versions of Roxio. It's called Roxizap.exe. After running this utility, followed by a restart, and a reinstall, the re-installation went through without a hitch.

I also found out that I can not modify or remove the folder called PFT4.TMP. It's located at: C:\Documents and Settings\[user name]\Local Settings\Temp\pft4.tmp. Apparently this folder is needed by Roxio ECM 8 Suite each time it restarts. If it can not find this folder it tries to re-install the Suite by asking for the file called "Roxio Easy Media Creator 8 Suite.msi.'
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