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Creator 2012 Crashes On Opening


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#1 NGato

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Posted 28 January 2012 - 10:35 PM

New installation of Creator 2012.  Upon first opening My DVD crashed with an error showing Content Creator crashed. Repaired installation through Control Panel. Still crashes with following error:Log Name:      Application
Source:        Application Error
Date:          1/28/2012 5:18:16 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NGato-PC
Description:
Faulting application name: VideoWave13.exe, version: 13.3.6.22, time stamp: 0x4e2467ec
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00004000
Faulting process id: 0x1f4c
Faulting application start time: 0x01ccde23da1f52aa
Faulting application path: E:\Program Files (x86)\Roxio 2012\VideoUI\VideoWave13.exe
Faulting module path: unknown
Report Id: 1e476a2f-4a17-11e1-a884-20cf30ab631b
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-29T01:18:16.000000000Z" />
    <EventRecordID>25409</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NGato-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VideoWave13.exe</Data>
    <Data>13.3.6.22</Data>
    <Data>4e2467ec</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>00004000</Data>
    <Data>1f4c</Data>
    <Data>01ccde23da1f52aa</Data>
    <Data>E:\Program Files (x86)\Roxio 2012\VideoUI\VideoWave13.exe</Data>
    <Data>unknown</Data>
    <Data>1e476a2f-4a17-11e1-a884-20cf30ab631b</Data>
  </EventData>
</Event

Latest Radeon Drivers, windows 7 X64 no direct X errors  can't open video wave long enough to change render value.  Have no idea how to fix without complete cleanout and re-install.

#2 Jim_Hardin

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Posted 29 January 2012 - 05:55 AM

Do the Prep Steps to the letter!

Then start the install of the Suite, only pick Repair when it is offered.

When the 2012 Installer starts, it will ask if you want to check for updates... Do It!
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#3 NGato

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Posted 29 January 2012 - 11:14 PM

Thanks, I did the steps to the letter.  Used the update that was downloaded.  Still nothing, same error only now the VD64INST is also showing a crash.  Any ideas? Here is the event log:
Log Name:      Application
Source:        Application Error
Date:          1/29/2012 3:40:01 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NGato-PC
Description:
Faulting application name: VideoWave13.exe, version: 13.3.6.22, time stamp: 0x4e2467ec
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1788
Faulting application start time: 0x01ccdedf43e40054
Faulting application path: C:\Program Files (x86)\Roxio 2012\VideoUI\VideoWave13.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8efa2ad3-4ad2-11e1-83f0-20cf30ab631b
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-29T23:40:01.000000000Z" />
    <EventRecordID>26299</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NGato-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VideoWave13.exe</Data>
    <Data>13.3.6.22</Data>
    <Data>4e2467ec</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec49b8f</Data>
    <Data>c0000374</Data>
    <Data>000ce6c3</Data>
    <Data>1788</Data>
    <Data>01ccdedf43e40054</Data>
    <Data>C:\Program Files (x86)\Roxio 2012\VideoUI\VideoWave13.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>8efa2ad3-4ad2-11e1-83f0-20cf30ab631b</Data>
  </EventData>
</Event>

Edited by NGato, 29 January 2012 - 11:17 PM.


#4 Jim_Hardin

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Posted 30 January 2012 - 01:43 AM

No - maybe time to call Roxio...

Roxio telephone support  Roxio support technical support
Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.
1-877-793-7471

Let us know what you find out.
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