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Cineplayer 5.8 Bd Error Message Doesn't Support Pointing Devices


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#1 Gregoire

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Posted 30 January 2012 - 07:09 AM

Hi everyone,

I just bought a new computer that had Roxio Creator Starter, and CinePlayer 5.8 BD pre-installed on it.

While trying to launch a new blu-ray ( in this case Hancock) the following message appeared:

"This BD-J title does not support pointing devices, such as mouse> Please click on '<' below to access Blu-Ray disc control"

I can hear the music from the disk, but absolutely no image.

I tried to see if it would work by unplugging the mouse, but no success. Of course it would be even simpler if there WAS a '<' button I could click. Is there any way to play this blu ray on a computer ?

For info I have a i7 2670QM at 2.2 Ghz with a Geforce GTX 560M

Thanks a lot for any help you can give

Edited by Gregoire, 30 January 2012 - 07:12 AM.


#2 cdanteek

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Posted 30 January 2012 - 07:33 AM

View PostGregoire, on 30 January 2012 - 07:09 AM, said:

Hi everyone,

I just bought a new computer that had Roxio Creator Starter, and CinePlayer 5.8 BD pre-installed on it.

While trying to launch a new blu-ray ( in this case Hancock) the following message appeared:

"This BD-J title does not support pointing devices, such as mouse> Please click on '<' below to access Blu-Ray disc control"

I can hear the music from the disk, but absolutely no image.

I tried to see if it would work by unplugging the mouse, but no success. Of course it would be even simpler if there WAS a '<' button I could click. Is there any way to play this blu ray on a computer ?

For info I have a i7 2670QM at 2.2 Ghz with a Geforce GTX 560M

Thanks a lot for any help you can give


Does this help with BD-J title?

Attached File  BD.jpg   269.55K   1 downloads
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Gregoire

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Posted 30 January 2012 - 08:00 AM

View Postcdanteek, on 30 January 2012 - 07:33 AM, said:

Does this help with BD-J title?

Attachment BD.jpg

I see no reaction. I've tried other Blurays but the result is the same. Black screen with background music.

#4 cdanteek

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Posted 30 January 2012 - 08:19 AM

View PostGregoire, on 30 January 2012 - 08:00 AM, said:

I see no reaction. I've tried other Blurays but the result is the same. Black screen with background music.

Does a standard definition DVD display the black screen with background music?
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#5 Gregoire

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Posted 30 January 2012 - 08:28 AM

View Postcdanteek, on 30 January 2012 - 08:19 AM, said:

Does a standard definition DVD display the black screen with background music?

Mmmmh it doesn't. Classic dvds seem to work. Forgot to say, I had already played a bluray disk without a hitch, but I had the software AnyDVD at the time.

#6 cdanteek

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Posted 30 January 2012 - 08:50 AM

View PostGregoire, on 30 January 2012 - 08:28 AM, said:

Mmmmh it doesn't. Classic dvds seem to work. Forgot to say, I had already played a bluray disk without a hitch, but I had the  software AnyDVD  at the time.


That software breaks the encryption and doing that is illegal in most parts of this world!

No talk of it is allowed on the Roxio site, understand?

Try and see if your PC manufacturer has a update for your pre-installed CinePlayer 5.8 BD?
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#7 Gregoire

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Posted 30 January 2012 - 08:53 AM

View Postcdanteek, on 30 January 2012 - 08:50 AM, said:

That software breaks the encryption and doing that is illegal in most parts of this world!

No talk of it is allowed on the Roxio site, understand?

Try and see if your PC manufacturer has a update for your pre-installed CinePlayer 5.8 BD?

Understood perfectly. And no there wasn't any new update...

#8 cdanteek

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Posted 30 January 2012 - 08:54 AM

View PostGregoire, on 30 January 2012 - 08:53 AM, said:

Understood perfectly. And no there wasn't any new update...


How about a updated video driver?
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#9 Gregoire

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Posted 30 January 2012 - 09:01 AM

View Postcdanteek, on 30 January 2012 - 08:54 AM, said:

How about a updated video driver?

I'm downloading one right now. The computer I have was bought in the US, but the blurays I'm trying to read are not, could this be the reason for my difficulties ?

#10 Gregoire

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Posted 30 January 2012 - 09:10 AM

Updated the drivers, no change.

#11 cdanteek

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Posted 30 January 2012 - 09:11 AM

View PostGregoire, on 30 January 2012 - 09:01 AM, said:

I'm downloading one right now. The computer I have was bought in the US, but the blurays I'm trying to read are not, could this be the reason for my difficulties ?

http://en.wikipedia....ki/Blu-ray_Disc

Attached File  R.jpg   332.31K   0 downloads
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#12 Gregoire

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Posted 30 January 2012 - 09:18 AM

View Postcdanteek, on 30 January 2012 - 09:11 AM, said:

*BR info*

Attachment R.jpg

So that's a maybe.

#13 cdanteek

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Posted 30 January 2012 - 09:25 AM

View PostGregoire, on 30 January 2012 - 09:18 AM, said:

So that's a maybe.


Go into device manager, expand DVD/CD Rom Drives, right click the Blu-ray drive and click properties, click the DVD Region Tab. What does it say? What region are the disc's your trying to play?

You can change the region for your drive but there is a limited amount of changes and the drive is a dead horse (4)!
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#14 Gregoire

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Posted 30 January 2012 - 09:35 AM

View Postcdanteek, on 30 January 2012 - 09:25 AM, said:

Go into device manager, expand DVD/CD Rom Drives, right click the Blu-ray drive and click properties, click the DVD Region Tab. What does it say? What region are the disc's your trying to play?

You can change the region for your drive but there is a limited amount of changes and the drive is a dead horse (4)!

And nope. For a moment I had hope because no region was selected, but changing it into the correct one has had no effect.

#15 Gregoire

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Posted 30 January 2012 - 10:10 AM

Ok I just downloaded the trial version of another software, and it seems to work. So I guess it could be a lack of compatibility between my computer and this specific roxio software. I don't understand why I could play one of them before though...

#16 ogdens

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Posted 30 January 2012 - 12:53 PM

View PostGregoire, on 30 January 2012 - 10:10 AM, said:

Ok I just downloaded the trial version of another software, and it seems to work. So I guess it could be a lack of compatibility between my computer and this specific roxio software. I don't understand why I could play one of them before though...


It would appear that you have a Dell OEM software (it came pre-installed). Dell's OEM versions are made to Dell's specs (they are cut-back versions of the full Roxio version) and Dell  provide all the support for them. Maybe they have had other reports of problems like yours, give them a call.

Here is Roxio's statement on OEM .




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