15 replies to this topic

[Mel12]

I bought the package of the Roxio VHS to DVD with the CD and cable. It has previously worked on my computer perfectly fine. My computer crashed so I reinstalled it and now I have run into many problems.

It says no video signal, however sometimes I will get sound and no video signal, or I will get no sound and no video signal. I have read every post on here about "no video signal." I have uninstalled and reinstalled it numerous times. I have downloaded the driver for the USB and it says it is not applicable to my computer. I tried the USB in a front USB port and a back one. I am using a Dell Inspiron Desktop with Windows 7. I know it's plugged correctly into the back of the VHS/DVD player because I do occassionally see the video. It sometimes will make that beeping noise indictating I've plugged or unplugged a usb drive. And then it will come up with a message saying it has malfunctioned. I've run out of ideas. And I don't know if it's just corrupt and I should go buy a new one, but I'm not all that satisfied with this version so why should I go get a new one if this problem will happen again.

Any suggestions would  be very helpful and appreciated. Thanks!

[Jim_Hardin]

Read the pinned post by cdanteek about installing on Vista and compare the pictures in there to your PC...

They MUST match!

What did you do after your PC crashed and before you reinstalled V2D?

[Mel12]

Thanks, I will follow those instructions and see if that helps. After my computer crashed I tried to recover with the recovery CD I was told to burn when I first got the computer. That did not work, after lots of googling I decided the CD must have become corrupt or it never burned properly. So I had another windows 7 cd from a laptop and I used that. I still have no idea why my computer crashed, and today while working with Roxio it randomly shut down with an error message and I hope that I'm not going to very soon have a crashed computer again.

Jim_Hardin, on 05 February 2012 - 11:38 AM, said:

Read the pinned post by cdanteek about installing on Vista and compare the pictures in there to your PC...

They MUST match!

What did you do after your PC crashed and before you reinstalled V2D?

[cdanteek]

Mel12, on 05 February 2012 - 11:55 AM, said:

Thanks, I will follow those instructions and see if that helps. After my computer crashed I tried to recover with the recovery CD I was told to burn when I first got the computer. That did not work, after lots of googling I decided the CD must have become corrupt or it never burned properly. So I had another windows 7 cd from a laptop and I used that. I still have no idea why my computer crashed, and today while working with Roxio it randomly shut down with an error message and I hope that I'm not going to very soon have a crashed computer again.

You loaded a OEM W-7 operating system from another laptop on to this laptop and it works?

[Jim_Hardin]

Mel12, on 05 February 2012 - 11:55 AM, said:

Thanks, I will follow those instructions and see if that helps. After my computer crashed I tried to recover with the recovery CD I was told to burn when I first got the computer. That did not work, after lots of googling I decided the CD must have become corrupt or it never burned properly. So I had another windows 7 cd from a laptop and I used that. I still have no idea why my computer crashed, and today while working with Roxio it randomly shut down with an error message and I hope that I'm not going to very soon have a crashed computer again.

I am mostly concerned that we are wasting time trying to get the software working on a questionable computer

I think you need to nail this system down before trying to get the software installed

[Mel12]

I tried everything that post said and it still will not work. And now I don't even get any video signal, before it would come and go. I just tried installing it on a different computer and it won't work either, that one is a laptop and the webcam keeps opening up as the video signal. Is there a newer version of this program that might be more compatible with either machine? They both run Windows 7. Could the USB adapter be defective? I really would like to be able to digitize my VHS without the headache this has caused.

Jim_Hardin, on 06 February 2012 - 01:42 AM, said:

I am mostly concerned that we are wasting time trying to get the software working on a questionable computer

I think you need to nail this system down before trying to get the software installed

[Jim_Hardin]

Mel12, on 07 February 2012 - 09:43 AM, said:

I tried everything that post said and it still will not work. And now I don't even get any video signal, before it would come and go. I just tried installing it on a different computer and it won't work either, that one is a laptop and the webcam keeps opening up as the video signal. Is there a newer version of this program that might be more compatible with either machine? They both run Windows 7. Could the USB adapter be defective? I really would like to be able to digitize my VHS without the headache this has caused.

The Webcam has to be disabled!

Knowing that, give it a try and let us know what happens... Sure would be nice to see a screen cap of your Device Manager HERE

[Mel12]

I forgot that computer had a webcam, I disabled it and it won't work. But I don't want it to work on that computer anyway, I was just seeing if maybe it would be easier to install. So back to the original computer, which is a desktop, and no webcam. It now will no longer come up in the hardware device as how it's supposed to, even though it was showing up before. I think my computer has a mind of its own. So here is the shot of that hardware device even though it's pretty useless since it's obviously not showing up and I can't get it to show up anymore, even though before it was as Roxio USB and the USB 2.....  
I'm sick of this program and trying to get it to work. Should I just go out and get the newest version or will I run into trouble with that too? I don't understand why this program is so hard to install/get to work.

Jim_Hardin, on 07 February 2012 - 11:32 AM, said:

The Webcam has to be disabled!

Device Mgr - Webcam.jpg

Device Mgr - Disable.jpg

Device Mgr - after reboot.jpg

Knowing that, give it a try and let us know what happens... Sure would be nice to see a screen cap of your Device Manager HERE

Attached Images

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Edited by Mel12, 08 February 2012 - 11:24 PM.

[Jim_Hardin]

It's not the Software...

Your bouncing between 2 PC's like a pinball machine and getting frustrated because it doesn't work...

The screen cap you provided clearly shows that the Drivers were never properly installed on that PC... Laptop is probably the same

I explained in post 2 that you needed to check some pictures and if you had you would have seen that it didn't match...

Do you have anyone who is a little savy with PC's that can help you out? It really needs to be completly uninstalled and installed properly.

[Jim_Hardin]

Mel: What I want to suggest is a few steps that you shoud take:

Pick the PC you want this on.

First, is that you download and install the Revo Uninstaller.

Then with the Device Plugged in, delete any entry for it that appears in your Device Manager ~ probably only that "Unknown Device" you showed us... Now Unplug the Device and do not plug it in until all has been done!

Run the Revo Uninstaller, in Moderate Mode to remove V2D from that PC. (no More - no Less ... follow the instructions )

Complete the Prep Steps and reboot.

Install the Software, reboot again and try it out!

As I suggested, if you have someone to assist you it often works better to have a 'co pilot' in the room to confirm the steps

[Mel12]

IT WORKED!!!!!!!!!!!!!!!!!!!!!!!

I think that revouninstaller really helped because before when I would go to control panel- uninstall program, to uninstall it, the roxio usb part would still be there no matter how many times I tried to uninstall i, even though I uninstalled it from the device manager.

Thank you so much for your help!

Jim_Hardin, on 10 February 2012 - 03:36 AM, said:

Mel: What I want to suggest is a few steps that you shoud take:

Pick the PC you want this on.

First, is that you download and install the Revo Uninstaller.

Then with the Device Plugged in, delete any entry for it that appears in your Device Manager ~ probably only that "Unknown Device" you showed us... Now Unplug the Device and do not plug it in until all has been done!

Run the Revo Uninstaller, in Moderate Mode to remove V2D from that PC. (no More - no Less ... follow the instructions )

Complete the Prep Steps and reboot.

Install the Software, reboot again and try it out!

As I suggested, if you have someone to assist you it often works better to have a 'co pilot' in the room to confirm the steps

Edited by Mel12, 13 February 2012 - 07:06 PM.

[Mel12]

I spoke too soon! It worked for an hour and now there is no video signal.


I restarted the computer and that worked, but I switched the VHS tape out to try a different one and one has audio but no video with the no video signal message, another has no audio or video. Is it just the VHS? The VHS that works so far is Breakfast at Tiffany's that I had nearby. Do you think part of the problem could be the home video vhs? Or maybe the VCR?

When the video signal stopped working I checked the connections and unplugged the usb and plugged it back in, it didn't recognize it, but then I restarted my computer and it recognized it and the device manager looks like how I posted it above.

Jim_Hardin, on 10 February 2012 - 03:36 AM, said:

Mel: What I want to suggest is a few steps that you shoud take:

Pick the PC you want this on.

First, is that you download and install the Revo Uninstaller.

Then with the Device Plugged in, delete any entry for it that appears in your Device Manager ~ probably only that "Unknown Device" you showed us... Now Unplug the Device and do not plug it in until all has been done!

Run the Revo Uninstaller, in Moderate Mode to remove V2D from that PC. (no More - no Less ... follow the instructions )

Complete the Prep Steps and reboot.

Install the Software, reboot again and try it out!

As I suggested, if you have someone to assist you it often works better to have a 'co pilot' in the room to confirm the steps

Attached Images

• 

Edited by Mel12, 13 February 2012 - 09:16 PM.

[Jim_Hardin]

One thing you need to know about the device/software... It is very sensitive to signal strength

A lot of users have reported that blank spot on the tape (noise) or tapes recorded in LP or EP mode will cause lost Video Signal. Loose connections can also cause this.

Keep that in mind because the other alternative is your PC is the problem

Overall it seems like you are moving ahead with this! Keep us up to date.

[sknis]

Although it is unlikely, some commercial tapes do have DRM protection.  The one you mentioned is old so that is why I think it is unlikely.  Do you have any home recorded VHS tapes you could try?  I wasn't clear if you tried that when I read this thread.

[Mel12]

The home videos I tried one will have audio and no video, the other has neither. The commercial one I wasn't trying to record just seeing if it could get video signal and audio. The home videos some of them could be around 27 years old?? Is that old for a VHS?

I'm going to try a new cable and VCR see if any of that helps! Or try some different VHS tapes.  

sknis, on 14 February 2012 - 04:26 AM, said:

Although it is unlikely, some commercial tapes do have DRM protection.  The one you mentioned is old so that is why I think it is unlikely.  Do you have any home recorded VHS tapes you could try?  I wasn't clear if you tried that when I read this thread.

[sknis]

Mel12, on 14 February 2012 - 07:39 AM, said:

. The home videos some of them could be around 27 years old?? Is that old for a VHS?

Old, yes but I did some that were about 30 years old about a year ago.  Try to run the tapes to the end and then back again a couple of times to get the kinks out of them.  If they are brittle, be careful with them.    Make sure your VHS player is tuned up.  You can get head and path cleaners pretty cheap.