2 replies to this topic

[ridgerunner51]

I purchased Roxio Creator 2012 (orange box, no mention of Pro or SE) and installed it on a new Dell XPS15 (L502X), since the laptop came with a Blue Ray reader/writer.  When I installed Roxio I was advised that DirectX had to be uninstalled and I agreed.  Why does DirectX have to be uninstalled?  I started having the dreaded blue screen memory dump error messages and system shut downs.  Did I do the wrong thing in allowing DirectX to be uninstalled?  I have completely re-loaded the system and I am afraid to re-install the Roxio Creator 2012.  Please help me understand why Roxio Creator 2012 installs differently from 2011 (I have 2011 on my desktop) and how I can safely install 2012 on my laptop.

[ridgerunner51]

I spoke with Dell support this morning about the issues I was having.  They assured me that I did not need .NET Framework 3.5 (a Roxio support person said I did).  After checking over my system we re-installed Roxio Creator 2012 and everything seems fine.

[sknis]

[quote name='ridgerunner51' date='10 February 2012 - 01:06 PM' timestamp='1328900776' post='401269']
I spoke with Dell support this morning about the issues I was having.  They assured me that I did not need .NET Framework 3.5 (a Roxio support person said I did).  After checking over my system we re-installed Roxio Creator 2012 and everything seems fine.
[/quote]

If you have only your posts and you select problem solved, then the board does funky thngs to the thread.   Wiat until you get more feedback and then you can clcik problem solved.