I have been experiencing a continual problem attempting to install Creator 2012 Pro with all of the applications working properly - for months actually. I have had an open web ticket continously since November. Everyone has tried to be helpful, but no one has gotten to the root of the problem which seems to be that during the Creator 2012 Pro install process something in my system is causing the installation of Roxio Backontrack to fail and then cause everything to roll back. My OS is Windows 7 Ultimate x64. I have followed all of the recommended guidelines and procedures including removing all traces of previous installations from the hard drive and registry, ensuring Windows is up to date including all drivers, disabling startups, antivirus, firewall, UAC, internet, then attempted to install it from my hard drive (copied the installation disc) running setup.exe as administrator. Each and every time it rolls back during Backontrack - it installs Roxio System Rollback then it rolls everything back, beginning with Roxio Secure Burn which seems to always be the last application to successfully install. Attached are the log files from my latest installation attempt today, and my dxdiag log file is also attached.
FYI, I have previously managed to successfuly install Creator 2012 Pro using the special command line "end around" of 'setup.exe DisableProducts=BACKONTRACK_39,BACKONTRACK_A64_39,BOT_PE_39,BOTAPP_PE_4X,BOTPRODUCT_4X,BOTPRODUCT_A64_4X Mandatory-0' (which I found searching this forum) however the installation is always flawed. For example, Music Creator will not recognize any audio files, including wav, flac, or mp3. I have tried installing the latest audio codecs, to no avail. Also, Video Copy and Convert freezes when attempting to copy a dvd folder from my hard drive to a disc image at another hard drive location. Another issue, the Creator 2012 Pro windows installer continuously pops up everytime the desktop icon is clicked. I have tried several fixes, but nothing has worked. The same thing happens when some, but not all,of the applications within the main program screen are opened.
The latest suggestion from the web ticket was to uninstall it once again and then reinstall it using all of the procedures described above. Once again, attempting to install Creator 2012 Pro in its entirety has failed.
Thanks for any assistance you can provide,