To get the pieces out, first use add/remove, then use roxizap. Roxizap is located at:
(NOTE: if you ARE using Roxio (Now Symantec) GoBack 3, unistall before and reinstall afterward.) (At present, you can go to the knowledgebase and type in "roxizap" and get the link and the instructions; let us know if the link is having problems again.)
If you used Roxizap first and burners have disappeared, or you are getting a messge the drive is in use by "null", it is a filters problem.
This is the relevant general info from the Microsoft Knowledge Base:
for Win2000 - http://support.micro....com/kb/q270008
For WinXP - http://support.micro...b/314060/EN-US/
There is a lot of information in the FREQUENT ANSWERS post on ECDC 5 that would very likely be helpful to you.
Edited by lynn98109, 11 August 2006 - 08:58 AM.