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Can't View/play/trim Captured Videos


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#1 pookela

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Posted 17 February 2012 - 01:39 AM

Just upgraded to EVD3 today.

I select the "Record, Edit, and Save" option on the Home screen. Audio & video feed look just fine. Hit "record" and everything seems to be working. But when i hit stop there is no video in the playback screen for me to view/play/trim (just black) and there is nothing in the "Video List" to the right. The captured videos ARE being saved correctly to the designated folder in my computer, but for some reason are not showing up within the program itself.

I then tried to import the captured videos from my folder into EVD3, and the program just crashes.

I then tried to import other videos (including some captured with my previous EVD version) and the program continued to shut down each and every time.

Hopefully someone can be of some help.

#2 Jim_Hardin

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Posted 17 February 2012 - 02:30 AM

Guessing there is something that did not install correctly... :glare:

At this point the best suggestion would be:

Follow the Prep Steps to the letter!

Then start to Install the Program, only choose Repair when it is offered.

I hope that will do the trick ;)
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#3 ivanatrox

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Posted 17 February 2012 - 01:46 PM

looks like the codec was not installed properly. Please let us know how it works for you after you reinstall or repair.

Thanks!

Ivan
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#4 pookela

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Posted 21 February 2012 - 12:20 AM

View PostJim_Hardin, on 17 February 2012 - 02:30 AM, said:

Guessing there is something that did not install correctly... :glare:

At this point the best suggestion would be:

Follow the Prep Steps to the letter!

Then start to Install the Program, only choose Repair when it is offered.

I hope that will do the trick ;)


Performed all the suggested prep steps (including updating my video card drivers) and ran the repair, but still having the same problem.

Any other ideas?

#5 Jim_Hardin

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Posted 21 February 2012 - 02:29 AM

No I do not... Perhaps Ivan will :huh:
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#6 pookela

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Posted 26 February 2012 - 01:28 PM

View PostJim_Hardin, on 21 February 2012 - 02:29 AM, said:

No I do not... Perhaps Ivan will :huh:

Completely uninstalled EVD3 and reinstalled original EVD (build 201B23A)...and i'm still having the same problem! I guess this means it's not an issue with EVD3, but keep in mind i've been using the original FOR MONTHS and never had this problem until now. And it's not like i've made any changes to my computer. HELP!

#7 Jim_Hardin

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Posted 27 February 2012 - 02:18 AM

Running a Reg Cleaner? If so, disable it and never turn it on again!

Then you will need to do the Repair steps again.
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