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Coach George

Roxio Cineplayer® With 3D And Bd

Question

I do not see a specific catagory for CinePlayer so here goes.

I purchased the full CinePlayer BD with 3D 5.6.1 and loaded it on a computer I am building for a friend. I have the ASUS Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Drive Model BC-12B1ST/BLK/B/AS - OEM

installed as the drive. We are running 8GB RAM with an AMD Phenom II 1090T processor and a XFX HD-667X-ZWF4 Radeon HD 6670 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready Video Card.

When I put a disk in the drive, nothing happens. When I attempt to recognize the drive from within the software, nothing happens. I can play DVD's all day long.

I have only tried this with a Rocky BD.

 

Any thoughts??

Thanks

George

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I do not see a specific catagory for CinePlayer so here goes.

I purchased the full CinePlayer BD with 3D 5.6.1 and loaded it on a computer I am building for a friend. I have the ASUS Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Drive Model BC-12B1ST/BLK/B/AS - OEM

installed as the drive. We are running 8GB RAM with an AMD Phenom II 1090T processor and a XFX HD-667X-ZWF4 Radeon HD 6670 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready Video Card.

When I put a disk in the drive, nothing happens. When I attempt to recognize the drive from within the software, nothing happens. I can play DVD's all day long.

I have only tried this with a Rocky BD.

 

Any thoughts??

Thanks

George

 

 

Is this a new purchase and where did you purchase it?

 

Roxio only shows one CinePlayer on their website 'Roxio CinePlayer® with 3D' here http://www.roxio.com/enu/products/cineplayer/standard/overview.html

 

It's not BD Blu ray player!

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I ordered it from a link at "Top 10 Reviews" http://blu-ray-player-software-review.toptenreviews.com/cineplayer-bd-review.html.

After digging deepter and contacting them, they admitted that their listing is a mistake and the will drop it. Regardless, I have been charged and Roxio doesn't have a record of the order, even though my PayPal acct shows DigitalRiver US Inc as the recepient of the payment.

 

A total Cluster.

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I ordered it from a link at "Top 10 Reviews" http://blu-ray-player-software-review.toptenreviews.com/cineplayer-bd-review.html.

After digging deepter and contacting them, they admitted that their listing is a mistake and the will drop it. Regardless, I have been charged and Roxio doesn't have a record of the order, even though my PayPal acct shows DigitalRiver US Inc as the recepient of the payment.

 

A total Cluster.

 

 

Refund Questions

Roxio has an unconditional 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to www.findmyorder.com and login with your order details then click Return.

 

Purchases made from vendors other than Roxio are subject to the return and/or refund policies of the vendor and cannot be returned through Roxio or Digital River.

 

http://www.roxio.com/enu/company/contact.html

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I went to "www.findmyorder.com" and entered the order number from the reciept from Roxio that I printed after the sale.

The site can't find the order. I have submitted an email to customer support.

We will see.

Should the worse happen, I will open a case with PayPal.

Thanks

George

 

 

Look Up Your Order

 

https://shop.roxio.com/store?Action=DisplayCustomerServiceOrderSearchPage&Locale=en_US&SiteID=sonic

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It doesn't work:

Order Search Results

 

No orders were found "

 

Invoice

Print

Order Date: 2/23/2012

Order Number: 12168803922

 

 

1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

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1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

I called the number and all i get is recordings. I tried some of their "suggestions" to no avail.

I can not get a person to talk with and my email request for help has so far been ignored.

Do you have any other thoughts or suggestions?

Thanks

George

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I called the number and all i get is recordings. I tried some of their "suggestions" to no avail.

I can not get a person to talk with and my email request for help has so far been ignored.

Do you have any other thoughts or suggestions?

Thanks

George

 

Did you check you e-mail spam folder? Sometimes the e-mail from Roxio is diverted there.

 

Did you call during Roxio business hours?

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Did you check you e-mail spam folder? Sometimes the e-mail from Roxio is diverted there.

 

Did you call during Roxio business hours?

I just got off the phone with support. Aparently yesterday at 3:00 pm their servers went down and continue to be down with no estimated time they will be up.

I just have to wait.

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I just got off the phone with support. Aparently yesterday at 3:00 pm their servers went down and continue to be down with no estimated time they will be up.

I just have to wait.

 

Hi Coach

 

Wr have been working this all day yesterday and there has been progress made though we are not 100% yet. If you can't get help by Monday morning (we're off for the weekend), let me know.

 

Jon

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Hi Coach

 

Wr have been working this all day yesterday and there has been progress made though we are not 100% yet. If you can't get help by Monday morning (we're off for the weekend), let me know.

 

Jon

Thank You Jon, will do

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As of Sat 2-25 the servers are up and my refund was processed.

Thank You!

 

Too bad Roxio does not sell BD player software.

George

 

 

They did!

 

IMO the constant encryption key updating had to cost $$$ again, and again, and again. :rolleyes:

 

Get the picture? ;)

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