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Roxio Cineplayer® With 3D And Bd


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#1 Coach George

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Posted 23 February 2012 - 12:25 PM

I do not see a specific catagory for CinePlayer so here goes.
I purchased the full CinePlayer BD with 3D 5.6.1 and loaded it on a computer I am building for a friend.  I have the ASUS Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Drive Model BC-12B1ST/BLK/B/AS - OEM
installed as the drive.  We are running 8GB RAM with an AMD Phenom II 1090T processor and a XFX HD-667X-ZWF4 Radeon HD 6670 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready Video Card.
When I put a disk in the drive, nothing happens.  When I attempt to recognize the drive from within the software, nothing happens.  I can play DVD's all day long.
I have only tried this with a Rocky BD.

Any thoughts??
Thanks
George

#2 cdanteek

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Posted 23 February 2012 - 01:52 PM

View PostCoach George, on 23 February 2012 - 12:25 PM, said:

I do not see a specific catagory for CinePlayer so here goes.
I purchased the full CinePlayer BD with 3D 5.6.1 and loaded it on a computer I am building for a friend.  I have the ASUS Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Drive Model BC-12B1ST/BLK/B/AS - OEM
installed as the drive.  We are running 8GB RAM with an AMD Phenom II 1090T processor and a XFX HD-667X-ZWF4 Radeon HD 6670 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready Video Card.
When I put a disk in the drive, nothing happens.  When I attempt to recognize the drive from within the software, nothing happens.  I can play DVD's all day long.
I have only tried this with a Rocky BD.

Any thoughts??
Thanks
George


Is this a new purchase and where did you purchase it?

Roxio only shows one CinePlayer on their website 'Roxio CinePlayer® with 3D' here http://www.roxio.com...d/overview.html

It's not BD Blu ray player!
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1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Coach George

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Posted 23 February 2012 - 02:37 PM

I ordered it from a link at "Top 10 Reviews" http://blu-ray-playe...bd-review.html.
After digging deepter and contacting them, they admitted that their listing is a mistake and the will drop it.  Regardless, I have been charged and Roxio doesn't have a record of the order, even though my PayPal acct shows DigitalRiver US Inc as the recepient of the payment.

A total Cluster.

#4 Coach George

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Posted 23 February 2012 - 02:38 PM

View Postcdanteek, on 23 February 2012 - 01:52 PM, said:

Is this a new purchase and where did you purchase it?

Roxio only shows one CinePlayer on their website 'Roxio CinePlayer® with 3D' here http://www.roxio.com...d/overview.html

It's not BD Blu ray player!
And yes, it was a new purchase.

#5 cdanteek

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Posted 23 February 2012 - 02:44 PM

View PostCoach George, on 23 February 2012 - 02:37 PM, said:

I ordered it from a link at "Top 10 Reviews" http://blu-ray-playe...bd-review.html.
After digging deepter and contacting them, they admitted that their listing is a mistake and the will drop it.  Regardless, I have been charged and Roxio doesn't have a record of the order, even though my PayPal acct shows DigitalRiver US Inc as the recepient of the payment.

A total Cluster.


Quote

Refund Questions
Roxio has an unconditional 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to www.findmyorder.com and login with your order details then click Return.

Purchases made from vendors other than Roxio are subject to the return and/or refund policies of the vendor and cannot be returned through Roxio or Digital River.

http://www.roxio.com...ny/contact.html
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------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

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#6 Coach George

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Posted 23 February 2012 - 03:00 PM

View Postcdanteek, on 23 February 2012 - 02:44 PM, said:

I went to "www.findmyorder.com" and entered the order number from the reciept from Roxio that I printed after the sale.
The site can't find the order.  I have submitted an email to customer support.
We will see.
Should the worse happen, I will open a case with PayPal.
Thanks
George

#7 cdanteek

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Posted 23 February 2012 - 03:15 PM

View PostCoach George, on 23 February 2012 - 03:00 PM, said:

I went to "www.findmyorder.com" and entered the order number from the reciept from Roxio that I printed after the sale.
The site can't find the order.  I have submitted an email to customer support.
We will see.
Should the worse happen, I will open a case with PayPal.
Thanks
George


Look Up Your Order

https://shop.roxio.c...US&SiteID=sonic
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

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#8 Coach George

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Posted 23 February 2012 - 03:28 PM

View Postcdanteek, on 23 February 2012 - 03:15 PM, said:

It doesn't work:
Order Search Results

No orders were found "

Invoice
Print
Order Date: 2/23/2012
Order Number: 12168803922

#9 cdanteek

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Posted 23 February 2012 - 03:41 PM

View PostCoach George, on 23 February 2012 - 03:28 PM, said:

It doesn't work:
Order Search Results

No orders were found "

Invoice
Print
Order Date: 2/23/2012
Order Number: 12168803922


1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#10 Coach George

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Posted 23 February 2012 - 04:18 PM

View Postcdanteek, on 23 February 2012 - 03:41 PM, said:

1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .
Thanks

#11 Coach George

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Posted 24 February 2012 - 11:10 AM

View Postcdanteek, on 23 February 2012 - 03:41 PM, said:

1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .
I called the number and all i get is recordings.  I tried some of their "suggestions" to no avail.
I can not get a person to talk with and my email request for help has so far been ignored.
Do you have any other thoughts or suggestions?
Thanks
George

#12 sknis

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Posted 24 February 2012 - 11:31 AM

View PostCoach George, on 24 February 2012 - 11:10 AM, said:

I called the number and all i get is recordings.  I tried some of their "suggestions" to no avail.
I can not get a person to talk with and my email request for help has so far been ignored.
Do you have any other thoughts or suggestions?
Thanks
George

Did you check you e-mail spam folder?  Sometimes the e-mail from Roxio is diverted there.

Did you call during Roxio business hours?
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#13 Coach George

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Posted 24 February 2012 - 11:39 AM

View Postsknis, on 24 February 2012 - 11:31 AM, said:

Did you check you e-mail spam folder?  Sometimes the e-mail from Roxio is diverted there.

Did you call during Roxio business hours?
I just got off the phone with support.  Aparently yesterday at 3:00 pm their servers went down and continue to be down with no estimated time they will be up.
I just have to wait.

#14 jonatsonic

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Posted 25 February 2012 - 02:57 AM

View PostCoach George, on 24 February 2012 - 11:39 AM, said:

I just got off the phone with support.  Aparently yesterday at 3:00 pm their servers went down and continue to be down with no estimated time they will be up.
I just have to wait.

Hi Coach

Wr have been working this all day yesterday and there has been progress made though we are not 100% yet. If you can't get help by Monday morning (we're off for the weekend), let me know.

Jon

#15 Coach George

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Posted 25 February 2012 - 04:24 AM

View Postjonatsonic, on 25 February 2012 - 02:57 AM, said:

Hi Coach

Wr have been working this all day yesterday and there has been progress made though we are not 100% yet. If you can't get help by Monday morning (we're off for the weekend), let me know.

Jon
Thank You Jon, will do

#16 Coach George

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Posted 26 February 2012 - 08:25 AM

As of Sat 2-25 the servers are up and my refund was processed.
Thank You!

Too bad Roxio does not sell BD player software.
George

#17 cdanteek

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Posted 26 February 2012 - 08:32 AM

View PostCoach George, on 26 February 2012 - 08:25 AM, said:

As of Sat 2-25 the servers are up and my refund was processed.
Thank You!

Too bad Roxio does not sell BD player software.
George


They did!

IMO the constant encryption key updating had to cost $$$ again, and again, and again. :rolleyes:

Get the picture? ;)
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  




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