Jump to content

Roxio Community

Get "easy Vhs Has Stopped Working" Message When I Close The Program


  • Please log in to reply
20 replies to this topic

#1 LFeuer

LFeuer

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 26 February 2012 - 01:36 PM

Hi everyone,
Each time I close Easy VHS to DVD 3, I get a window pop up that says "Roxio Easy VHS to DVD has stopped working." It has two options, to check online for a solution, and close the program. The second option is just to close the program. If I click on Show Details, the Problem Event Name is APPCRASH, and the Fault Module Name is ntdll.dll. I had a lot of trouble installing the new version. It kept failing when it tried to install an older version of Direct X onto my Windows 7 Home Premium PC. I got it to install when I found a similar issue for installing Creator 2012 on the Roxio support page. That gave me a work-around to bypass the load of Direct X. The program works fine, up to the point where I click the red X in the top-right corner to close the program. That is when the error window pops up. Does anyone else get this error when closing the program?  If so, what is the fix? Thanks in advance for your help with this.

Larry

Edited by LFeuer, 26 February 2012 - 01:37 PM.


#2 myguggi

myguggi

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 21,237 posts
  • Gender:Male

Posted 26 February 2012 - 02:23 PM

View PostLFeuer, on 26 February 2012 - 01:36 PM, said:

Hi everyone,
Each time I close Easy VHS to DVD 3, I get a window pop up that says "Roxio Easy VHS to DVD has stopped working." It has two options, to check online for a solution, and close the program. The second option is just to close the program. If I click on Show Details, the Problem Event Name is APPCRASH, and the Fault Module Name is ntdll.dll. I had a lot of trouble installing the new version. It kept failing when it tried to install an older version of Direct X onto my Windows 7 Home Premium PC. I got it to install when I found a similar issue for installing Creator 2012 on the Roxio support page. That gave me a work-around to bypass the load of Direct X. The program works fine, up to the point where I click the red X in the top-right corner to close the program. That is when the error window pops up. Does anyone else get this error when closing the program?  If so, what is the fix? Thanks in advance for your help with this.

Larry

There is no fix since nobody else has reported that problem.
Why did you decide to "bypass the load of DirectX"? The program does not use the "latest" DirectX.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#3 Jim_E

Jim_E

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 23 March 2012 - 10:34 AM

I will add - I get the same error, a window pop-up that says "Roxio Easy VHS to DVD has stopped working", that M/S only says that a a problem caused the program to stop working correctly and that they'll let me know when a solution is found.

I'm running Vista.  The program installation was as an upgrade to the product, and occurred with not problems.

Any input?  Do I need to report this to Support, or will they pick it up from here?

Attached Files



#4 Chgotchr

Chgotchr

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 03 April 2012 - 07:23 PM

I am getting the same error message upon closing this program.  I am pissed because I can't get the video to work and I have tried two different computers. The audio is also choppy.  I am trying to get a refund-this program really sucks.

#5 ogdens

ogdens

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 15,456 posts
  • Gender:Male
  • Location:Lucknow, Ontario, Canada

Posted 04 April 2012 - 03:04 AM

View PostChgotchr, on 03 April 2012 - 07:23 PM, said:

I am getting the same error message upon closing this program.  I am pissed because I can't get the video to work and I have tried two different computers. The audio is also choppy.  I am trying to get a refund-this program really sucks.

Go here  http://www.roxio.com.../cs_refund.html

#6 Jim_E

Jim_E

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 25 July 2012 - 07:15 AM

I requested and received a refund for the product, even though I was past the "trial" period.  I went to

https://shop.roxio.c...US&SiteID=sonic

and selected the "Return Order", then "I Want To Return A Digital (downloadable) product", then "I Have An Irresolveable Technical Issue" options.  In the "Describe The Problem" area I cited the numerous, unresolved tickets I had pertaining to the "Crash" problem.

In order to receive the refund I had to "digitally" sign a "Letter Of Destruction" asserting that I'd deleted/destroyed all copies I had of the s/w - those on my PC or somehow externalized.  Refund showed up on my credit card within the week.

#7 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 25 July 2012 - 07:33 AM

That is great to hear Jim! Thanks for posting.

I am sorry that you were not able to get it running and enjoy the product as most of us do, but it is good to hear, an alternate ending :lol: :D :lol:
Posted Image

#8 Swolski

Swolski

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 08 May 2013 - 06:35 AM

I also get the 'Stopped Working' error each time I close the program. I have the Plus version running on Windows 7 Pro 64 bit. Error details from the pop-up message:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    EasyVHS2DVD.exe
  Application Version:    3.0.1.18
  Application Timestamp:    500ec456
  Fault Module Name:    StackHash_3406
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec49b8f
  Exception Code:    c0000374
  Exception Offset:    000ce6c3
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1030
  Additional Information 1:    3406
  Additional Information 2:    34063389710084cf29c7e7c327a96a94
  Additional Information 3:    cb63
  Additional Information 4:    cb63a8100c19e4850416a00a491f30a3


I have no problems capturing videos from my VHS, but still a pretty annoying problem that might indicate other hidden problems.
rgds
Soren

#9 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 08 May 2013 - 10:10 AM

It broke ~ fix it!

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your Roxio Video Capture USB Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When you reach the screen where Repair is offered, choose that!

When the Repair competes, turn your AV & Firewall back on and reboot.


Posted Image

#10 Swolski

Swolski

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 08 May 2013 - 10:59 AM

Did as described above - didn't solve the problem.

rgds
Soren

#11 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 08 May 2013 - 12:56 PM

actually it may take 2 or 3 trys :huh:

Worse case, you may have to remove it, create a New User Account and install it under that account... So try the easy way first.
Posted Image

#12 Tom McCandless

Tom McCandless

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 23 March 2015 - 06:59 PM

My Roxio Easy VHS to DVD 3 Plus also reports the "stopped working" error when closing. Both closing by clicking on the "X" or by Exiting via the File Menu. And has done so ever since the first, second, third and now the fourth install on Win7Pro64bit with all the latest updates. I've tried all the available updates to the app but nothing changes the symptoms. Otherwise the application works fine. Just irritating as all get out.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: EasyVHS2DVD.exe
  Application Version: 3.0.1.30
  Application Timestamp: 527c4256
  Fault Module Name: StackHash_9a50
  Fault Module Version: 6.1.7601.18247
  Fault Module Timestamp: 521ea8e7
  Exception Code: c0000374
  Exception Offset: 000ce753
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 9a50
  Additional Information 2: 9a5051451c6b9babf3cda472f24584e5
  Additional Information 3: ee9c
  Additional Information 4: ee9c09c85426df2d15abdf771855a916
Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

#13 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 24 March 2015 - 03:31 AM

View PostTom McCandless, on 23 March 2015 - 06:59 PM, said:

My Roxio Easy VHS to DVD 3 Plus also reports the "stopped working" error when closing. Both closing by clicking on the "X" or by Exiting via the File Menu. And has done so ever since the first, second, third and now the fourth install on Win7Pro64bit with all the latest updates. I've tried all the available updates to the app but nothing changes the symptoms. Otherwise the application works fine. Just irritating as all get out.
...

You can see Swolski never came back after 2 YEARS!!!!

Did you even bother to try the repair I laid out?
Posted Image

#14 Tom McCandless

Tom McCandless

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 24 March 2015 - 05:07 PM

I beg to differ with your first point. Mr. Swolski did come back on 08 May 2013 - 10:59 AM stating that "Did as described above - didn't solve the problem." As to your second point... Not yet. I am in the middle of a 19 DVD project and intend to finish that before trying your "fix" process. When I do I will be making an image of my current system with Acronis True Image, then I'll remove all found instances and remnants of EZVHS2DVD3+ from my 256 GB SSD system drive, followed by attempting your method as presented. I WILL NOT however resort to cluttering my system with ANY additional accounts as your final posting to Mr. Swolski suggests.

#15 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 25 March 2015 - 01:59 AM

You seem more inclined to argue than to try to fix your install...

I have better things to do than waste my time with that but I wish you the best of luck -_-
Posted Image

#16 Tom McCandless

Tom McCandless

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 25 March 2015 - 04:24 PM

Thanks for your best wishes and as I said I will try your method(s) when I get done with the current project. I fail to see that I was arguing about anything. I simply pointed out that the individual did answer. I will let you know (in detail) what happens. But later....

#17 myguggi

myguggi

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 21,237 posts
  • Gender:Male

Posted 25 March 2015 - 07:36 PM

Swolkis has not been back to these boards in 2 years - that is what Jim said

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#18 Tom McCandless

Tom McCandless

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 27 March 2015 - 02:19 PM

Burning DVD done so as promised here are the step by step procedures and the results of following Mr. Hardin's "fix it" suggestions.

Software: Roxio Easy VHS to DVD 3 Plus, Build 301B72A, VH3, ENU

System:
Intel i5-4670K Desktop Processor 3.4 GHz 4 core
GIGABYTE GA-Z87X-UD3H LGA 1150 Intel Z87
2x4GB G.Skill Ripjaws DDR3/1600 F3-12800CL9D-8GBRL
Gigabyte GV-N640OC-2GI Video Card
Intel 335 Series 240 GB Solid State Drive
Seagate Barracuda 1 TB Hard Drive
Corsair CX600 Power Supply
LG GH24NSB0 Optical Drive
NZXT Source 210 Elite 210E-001 black on black

OS: Windows 7 Pro 64 bit (with all the current updates)

1. Loaded an Acronis True Image image of the system from before purchasing Roxio Easy VHS to DVD 3 Plus
(VHS2DVD3+). (12/27/2014 Backup 13.tib)

2. Checked for MS updates to the OS and Office 2013: Needed several. (Expected, considering how old the image is.) Installed and cleaned up afterwords.

3. Emptied the C:\Windows\SoftwareDistribution\Download directory. Ran MS Disk Cleanup, Piriform CCleaner
Professional V5.04.5151 (64bit), and Registry Healer 5.4.

4. Ran Intel SSD Toolbox Optimizer on the system drive (Intel 240 GB SSD).

5. Saved image of system drive to 1 TB hard drive for repeatability & future use. (Backup 19.tib 3/25/2015). This involves rebooting a couple of times. No problems noted.

6. Turned off MS Security Essentials Real Time Protection, Windows Firewall, double checked to make sure Windows Defender was off. CCleaner and Registry Healer are single run, non resident applications so they were already off.

7. Did NOT plug in the Roxio Video Capture USB device at all.

8. Inserted the VHS2DVD3+ DVD. I always have Autorun turned off so opened Windows Explorer and ran setup.exe as Administrator.

9. Selected English, accepted agreement, entered Product Key and followed the prompts.

10. At NO TIME did I get an offer to update. Ever.

11. Install finished and was asked to reboot. Clicked Yes.

12. Reboot finished, still no offer to update.

13. Turned MS Security Essentials Real Time Protection and the Windows Firewall back on and rebooted again. Still no offer to repair.

14. Clicked on Desktop shortcut and VHS2DVD3+ opened the Registration page. Registered.

15. Opened one of my already recorded video captures and played it. No problem.

16. Removed video from app and clicked File>Exit.

17. Result: Error Message: "Roxio Easy VHS to DVD has stopped working". Same as before.

18. Closed system down and restored it using the Backup 19.tib image.

19. Repeated steps 6 through 18 FOUR times with no change in the result. Alternated between using  File>Exit and the Terminate button (X). No difference in the symptoms.

20. Restored system from Backup 19.tib and then created the recommended additional account under a different name. Made it a member of the Administrators Group.

21. Rebooted and logged on to the new account.

22. Repeated the same installation steps outlined above. When closing the app, the results were always the same. "Roxio Easy VHS to DVD has stopped working".

Now what? Any more suggestions?



#19 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 36,585 posts
  • Gender:Male

Posted 28 March 2015 - 02:28 AM

Nope, no idea :(

I have seen it on one of my PC's and then only on occasion...

So you know, the 'Update' offer during install only occurs IF there is an update to the installer when it checks the Roxio Servers...

And the 'Repair' option can only show IF you already have an install of the software on that PC -_-

Lastly, doing a clean image of your OS and install of the EVD 3 each time, IS NOT repeating the install "2 or 3 times" as I mentioned in Post #11.

Might want to try a repair a couple more times (reboots along the way) to see if that will do it ;)
Posted Image

#20 Tom McCandless

Tom McCandless

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 28 March 2015 - 11:01 AM

The only Repair option shown was in the Control Panel>Programs and Features is when the left mouse button was clicked. It went through the Repair process but no change in the symptoms. Tried that three times, re-booting each time, but it didn't cure the problem.

In Roxio Easy VHS to DVD 3 Plus selecting Support on the menu bar gives the option to Check for Updates... which does go to the Roxio web site wherein it states "There is no update for this product."

I'm a little confused about your instructions to install the app multiple times if necessary.
Do you mean to install the app right back over the existing installation or use Programs and Features to remove it and then install again?





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users