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Download Manager Not Getting Past "starting"


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#1 mliddle

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Posted 29 February 2012 - 05:15 PM

I am trying to download the product now. The downloader downloaded successfully, but when I run it, the window opens and remains blank while the little circle on the cursor spins. Behind the main window is a little pop-up that says Starting... it never goes any further. I have tried it on 2 different machines (both running Win7, one with Ultimate, the other Home). I have tried re-booting the machines, and disabling the norton smart firewall.

Any ideas?
Thanks

#2 Sonic Boom

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Posted 01 March 2012 - 10:45 AM

Which version did you purchase?
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#3 mliddle

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Posted 01 March 2012 - 02:51 PM

View PostSonic Boom, on 01 March 2012 - 10:45 AM, said:

Which version did you purchase?

I bought the electronic download of the most recent....

Roxio Creator 2012 Pro - ESD (Email)




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