Jump to content
  • 0
Park City Guy

No Response From Support Query

Question

I am totally frustrated with Rixio support. I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process. I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day. After a week and no response, created another ticket and sent in the requested files again. One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.

 

Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues like this, and lastly just seems to just drop them in circular file.

 

I have use Roxio for years and this is my last product of theirs that I will ever use.

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

I am totally frustrated with Rixio support. I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process. I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day. After a week and no response, created another ticket and sent in the requested files again. One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.

 

Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues like this, and lastly just seems to just drop them in circular file.

 

I have use Roxio for years and this is my last product of theirs that I will ever use.

 

Give them a call tomorrow and express your concerns.

 

Telephone Support: during normal business hours* at 877-793-7471 (North America only).

 

*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST

Share this post


Link to post
Share on other sites
  • 0

Also check your spam folders for the Roxio reply.

Edited by sknis

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×