I am totally frustrated with Rixio support. I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process. I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day. After a week and no response, created another ticket and sent in the requested files again. One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.
Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues like this, and lastly just seems to just drop them in circular file.
I have use Roxio for years and this is my last product of theirs that I will ever use.
1
No Response From Support Query
Started by
Park City Guy
, Mar 06 2012 03:07 PM
2 replies to this topic
#2
ogdens
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Posted 06 March 2012 - 04:14 PM
Park City Guy, on 06 March 2012 - 03:07 PM, said:
I am totally frustrated with Rixio support. I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process. I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day. After a week and no response, created another ticket and sent in the requested files again. One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.
Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues like this, and lastly just seems to just drop them in circular file.
I have use Roxio for years and this is my last product of theirs that I will ever use.
Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues like this, and lastly just seems to just drop them in circular file.
I have use Roxio for years and this is my last product of theirs that I will ever use.
Give them a call tomorrow and express your concerns.
Telephone Support: during normal business hours* at 877-793-7471 (North America only).
*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST
#3
sknis
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Posted 07 March 2012 - 04:19 AM
Also check your spam folders for the Roxio reply.
Edited by sknis, 07 March 2012 - 04:19 AM.
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Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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