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No Response From Support Query


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#1 Park City Guy

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Posted 06 March 2012 - 03:07 PM

I am totally frustrated with Rixio support.  I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process.  I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day.  After a week and no response, created another ticket and sent in the requested files again.  One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.

Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues  like this, and lastly just seems to just drop them in circular file.  

I have use Roxio for years and this is my last product of theirs that I will ever use.

#2 ogdens

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Posted 06 March 2012 - 04:14 PM

View PostPark City Guy, on 06 March 2012 - 03:07 PM, said:

I am totally frustrated with Rixio support.  I purchased the "upgrade" for VHS to DVD 3 plus and it terminates in the installation process.  I went to support and sent the "requested" files and got an automated message back that someone would get to me in the next few day.  After a week and no response, created another ticket and sent in the requested files again.  One more week goes buy no response. So I create another support ticket and ask for a refund and again no response.

Rixio does not provide any way that a customer can see or query "status" on tickets, provides no way to contact support for issues  like this, and lastly just seems to just drop them in circular file.  

I have use Roxio for years and this is my last product of theirs that I will ever use.

Give them a call tomorrow and express your concerns.

Telephone Support: during normal business hours* at 877-793-7471 (North America only).

*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST

#3 sknis

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Posted 07 March 2012 - 04:19 AM

Also check your spam folders for the Roxio reply.

Edited by sknis, 07 March 2012 - 04:19 AM.

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