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R & J

Creator 2012 Loading Problem

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LogFile 12-03-09 19-40.zipHi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ? I am running a brand new machine with windows 7 home.

Thanks - Randy

 

I have attached the log files - most suggestions are beyond my abilities - can anyone dumb down the solution to this problem

Edited by R & J

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Hi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ? I am running a brand new machine with windows 7 home.

Thanks - Randy

 

 

Titled "Creator 2012 Loading Problem"

 

I would say a Installation problem.

 

I will move the thread to the Installation/Uninstallation/Update forum for C2012.

 

Sonic Boom is Roxio's installation specialist and will see it there.

 

Remember it's Friday night and he is probably off for the weekend.

 

Have a read in that forum you may find a fix!

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LogFile 12-03-09 19-40.zipHi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ? I am running a brand new machine with windows 7 home.

Thanks - Randy

 

I have attached the log files - most suggestions are beyond my abilities - can anyone dumb down the solution to this problem

 

It's difficult when you add to your original post as a edit!

 

Post a reply that goes on the bottom of the thread, easier to follow.

 

Action InstallActions.ROXIOCENTRAL_6X.Install failed with exit code 1603.

03/09/12 19:40:32 - Installation failed with error code 1603

03/09/12 19:40:32 - Rolling back installation

 

I don't remember a fix posted for that so Sonic Boom is your best bet.

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Yes I am installing it to the hard-drive - I am following setup steps recommended in the wizard. I get to the install point where it says "rolling back microsoft.net " then it goes into the "installation interrupted" message.

Does this sound "fixable" ?

Thanks - Randy

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Corrupt files. Sending you download links to try out.

 

 

MSI (s) (90:50) [19:40:30:699]: Product: Roxio Creator 2012 Pro -- Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

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